We recently had a Level 3 with Dunham Hale Chartered Surveyors at a property we are buying in Highgate. The property is in poor condition. Neil found almost 70k estimated defects. We have just renegot... See more
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Refreshing to find a company these days where you speak with the person doing to work. Neil and Dunham's were excellent. Neil is very experienced and knowledgeable and knows what he's doing. Process w... See more
Company replied
We were buying a house in Crouch End and that fell through when we had Dunham Hale Surveyors booked in. We finally found our dream home in Muswell Hill and instructed Dunham's to carry out a Level... See more
Company replied
Needed a survey fast due to an Auction property in 5 days. Dunham Surveyors stepped up, survey done day after report complete day after that. Amazing. The feedback from Neil was excellent. Best survey... See more
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Company details
Written by the company
We specialise in RICS Level 2 HomeBuyer Reports, RICS Level 3 Building Surveys, Structural Movement and Subsidence Inspections, and Drone Roof Surveys for houses and flats of all ages, from modern developments to period properties. Every survey is carried out by an experienced RICS-qualified Chartered Surveyor, ensuring a detailed inspection and a clear, practical report. Our surveys are written to help buyers understand the true condition of a property, identify potential risks, and make confident decisions before committing to a purchase. Where access is limited, we also use drone technology to inspect roof coverings, chimneys and other elevated areas that cannot be safely viewed from ground level. Clients choose Dunham Hale for our independent advice, clear reporting and responsive communication before and after the survey. We believe a good survey should not only identify issues, but also explain what they mean and what steps may be required next. Whether you are buying your first home, investing in property, or purchasing a period building, our aim is to provide professional surveying advice you can trust.
Contact info
Trafalgar House, 110 Manchester Road, WA14 1NU, Altrincham, United Kingdom
- 0203 962 4592 / 0161 729 1876
- hello@dunhamhale.co.uk
- dunhamhale.co.uk
4.7
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Speedy and at a great price
I obtained a quote quickly and with no fuss, which was a very competitive rate. The survey was then carried out speedily and the report that came back was very comprehensive and detailed. Overall, very happy with the cost and speed of the overall transaction. Sadly, the report missed off a valuation - hence one star less than top marks. I have also appreciated how communication was handled - other suppliers where I had obtained quotes chased and rang multiple times. Heyes was straight to the point and always polite in their communication. Overall, very happy with the experience. Freya - 221806
11 November 2022
quick and well organised
Great customer service, we had urgency and they found a last minute cancellation so the inspection level 2 took place only 4 days (weekend included) after the quote was confirmed. The lovely team answered all questions via email or phone and the report received was very detailed and comprehensive, better than others received in the past from other companies, I would recommend for sure as they are quick and very well organised.
Maite 221759
23 October 2022
Good service thank you
Professional service - easy to book. Competitive fees - I was able to chat through the report directly with the surveyor afterwards, which was very helpful.
17 November 2022
Positive experience with Heyes.
I used Heyes Surveyors for my house purchase which is currently going through. It was easy to book the Survey and I was happy with the amount of time it took to get the report back. The report was easy to read and was sent through on the day I was told that it would. It has given us more confidence with the purchase of our new home.
Jessica
221660 -303
16 October 2022
We had a RICS Level 3 Report completed
We had a RICS Level 3 Report completed. The service was professional throughout and we were very impressed. Very good communication from start to finish, keeping us up to date with the process.
Report was completed timely and was very thorough.
18 October 2022
Unprompted review
Professional Service
Heyes was very professional in the whole process. Availability was very good and within days, the surveryor was on time, and the report was useful. Heyes was very communicative and addressed any question I had very quickly. Would recommend and use again.
13 October 2022
Unprompted review
Barbara most helpful but I have never…
Barbara most helpful but I have never seen my report as could not open file
26 October 2022
Reply from Dunham Hale Chartered Surveyors
Hi Mrs Milliken, Thanks for your review and I do apologise for your file not being in the right format. It appears it was corrupted. I have resent this to you this minute. Kind Regards Barbara
Fast action
Fast action. Inspection is done 2 working days after I instructed the order online.
One improvement could be done is pictures of the humidity reader measured at the wall is not clear enough to see that exact rating there.
4 October 2022
Detailed report within the time frame
Detailed report within the time frame. Very helpful when called the surveyor afterwards to discuss.
16 September 2022
Survey was completed and returned…
Survey was completed and returned quickly. Not moved in so not sure how accurate it is, but it seems comprehensive.
Main reason for not giving 5 stars was that the photos were numbered but not linked to the text so it was a bit of guess work to follow. Minor complaint was the less the eco friendly use of paper, lots of pages with only a few words on, looks pretty but.....
23 September 2022
Reply from Dunham Hale Chartered Surveyors
Hi Neil, thanks for your review. Just to advise that we, like most companies use third party software. I am in agreement regarding the photos but we are governed by the software providers format. We have told them but it hasn’t been changed. So unfortunately it something out of our hands.
At lot of the text it’s standard information but the reports are generally no less than 50 pages. We advise to print both sides to reduce paper consumption.
All the best with the purchase and let us know if you have any questions.
Kind regards HCS
Brilliant professional service
Straightforward quick service that I very much needed.
I received the report the same day payment was made and even had a chat with the surveyor over the phone.
Excellent service I would highly recommend. Elizabeth 221537
23 September 2022
David - 221417
The process is very simple and straight forward to follow. Filled a quote in online and it was very easy to instruct Heyes. Once the survey was complete, they were very timely in sending the complete comprehensive report. I would highly recommend!
1 September 2022
The report was very detailed !!! Thank you for helping me to take a decision in buying my first house.
The report was very detailed !!!
17 October 2022
Good price compare with order company.
Good price compare with order company.
Surveyor inspection proceed their service very soon once confirmation.
But no one reply inquire after received report through email.
23 September 2022
Excellent service
27 October 2022
Very simple to arrange a full…
Very simple to arrange a full structural survey on a house I intend to purchase. Very comprehensive report was emailed to me. Excellent service
26 September 2022
Communication was poor with this…
Communication was poor with this company, I requested that they ring me before they went out to do the survey, this did not happen.
Report was adequate.
9 August 2022
Reply from Dunham Hale Chartered Surveyors
Many thanks for your review and sorry to hear you didnt get the call that you requested. Having looked at the surveyors call log on our phone system, I can see that they called you at 17:17 on the day before the survey and again at 08:46 on the morning of the survey. I am also informed by the surveyor that they left a voicemail for you on the second call.
In respect of the whole service from start to finish and not just the survey portion, we understand from our system that you received timely emails updating on progress and the report was completed on time.
On this basis, we disagree that our service, of which this review is based warrants a 1star and would ask that you kindly review the rating to reflect the whole service.
Kind Regards
HCS
It went well at the beginning but the…
It went well at the beginning but the report was delayed. Overall, I am satisfied.
14 September 2022
High quality homebuyers report
Overall, great experience with Heyes. The final homebuyers report was informative and helped with my purchase decision. Only reason I gave 4 stars was due to having to chase Heyes several times to get my report.
20 August 2022
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