Duelautocare Reviews 

1,679
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Relationship between company and customer not a problem for these guys. Daily live on ticktock and customer service replies within two days. Products, not yet beaten, ive personally used auto... See more

Company replied

Rated 5 out of 5 stars

Decided to try out a mystery box after seeing duel pop up on tiktok. All i can say is wow great value for money. Snow foam has nice thick suds. Interior detailer works wonders. And nitro is the star o... See more

Company replied

Rated 5 out of 5 stars

What a great job these products do ! After pre washing and snow foaming my car I applied duel polymer sealant then hybrid oxide layered over the top then finally applied profile tyre and plastic dr... See more

Company replied

Rated 4 out of 5 stars

Evri really let Duel down but they (Duel) did respond quickly to my messag about the order. Evri had failed to pick their orders up for a number of consecutive days hence the delay to my receiving th... See more

Company details

  1. Auto Chemistry Shop

Information provided by various external sources

We are dedicated to giving you the very best of detailing chemical products and accessories, with a critical focus on customer appreciation and incredible service. Officially launched in 2020 by Sam Fallows and Lee Turner after a long testing and development period in which we developed and created a range of automotive detailing products that we feel are worthy of our brand. The impetus to turn hard work and a love for all things cars, especially detailed cars into a booming online brand have fuelled us to get this far, and we can't wait to see the brand and Duel community grow!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(1,679)

19 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The stuff is absolutely outstanding

The stuff is absolutely outstanding. Spray on, let it dwell and pressure wash it off. Does 95% of the work for you. Absolutely blown away with the results. Excellent value for money.

28 September 2025
Unprompted review
Duelautocare logo

Reply from Duelautocare

Thank you very much for this great review, it really does drive us to keep producing great products.

We look forward to your future custom
Team Duel

Rated 1 out of 5 stars

Rubbish product

Rubbish product. Smells nothing like "New car smell" I've had a good number of Brand New vehicles over the years and this product I bought smells more like the after shave my dad used in the 70's. It lingers in the car for long but the smell is awful. I may as well just used a bottle of Hai Karate aftershave. My daughter also thinks it's an awful smell. To cap it all, they tell me in an email that smell is subjective....Anyone who's ever taken delivery of a new car knows the distinctive smell of a New car and would know instinctively that this fragrance does not resemble anything like a new car smell IE new leather or cloth smell etc. Whoever tests these fragrances before going to market should do a consumer test first. One star?

27 July 2025
Unprompted review
Duelautocare logo

Reply from Duelautocare

Dear Mr Johnson,

Thank you for your email and for taking the time to share your thoughts.

We’re sorry to hear that the fragrance didn’t meet your expectations. Scent is inherently subjective — and while we understand that your personal perception of a “new car” smell may differ, the product in question has received consistently positive feedback from a wide customer base who appreciate its unique and refined character.

We’ve noted your comparison to both supermarket air fresheners and outdated colognes, and while we recognise your frustration, we would respectfully disagree. At Duel Autocare, we take great pride in our formulations, using high-quality ingredients to deliver a premium detailing experience. The product you received reflects those standards, regardless of how it may have landed with your individual taste.

You also mentioned that you intend to leave public reviews on platforms like Trustpilot and Google. You're of course entitled to do so — honest feedback is the backbone of any successful brand. That said, we trust you will review the product fairly and factually, rather than using these platforms as leverage following a personal dissatisfaction.

If you would prefer to return the product, we’d be happy to assist. Simply return it back to Duel Autocare.

We’re always open to constructive dialogue and appreciate all feedback — but for the benefit of all involved, we do ask that communications remain civil and measured. Our team is here to help, and we’re more than happy to resolve things amicably.

Kind regards
Lee

Rated 5 out of 5 stars

Great First Impressions

It's always the sign of a great company when something goes wrong, how they go about fixing it.

Lee and the team couldn't have been nicer and prompt when dealing with an honest mistake.

I will be definitely be using them in the future because I can tell that they always put the customer first and make sure that whatever the outcome, you will be happy.

Great work.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

Have been wanting the Mammoth Woolly…

Have been wanting the Mammoth Woolly Wheel Wand for ages but through no fault of Dual it has been out of stock, out of desperation I ordered the Original Wheel Woolies Caliper Spoke 12”. I was disappointed when it arrived, I should have looked at the information more carefully as we all know size is important !!
Unfortunately at my age I’m not agile enough to use it and I apologise to Dual for my previous review.
I have just spoken to them about this and typical of the North are completely understanding and helpful.
I will be using them again.
Best regards.

23 June 2025
Unprompted review
Rated 1 out of 5 stars

Awful quality

Awful quality, I wouldn’t recommend, they've awful shocking service on tik tok as well!

17 June 2025
Unprompted review
Duelautocare logo

Reply from Duelautocare

We're sorry to hear that you feel this way.

At Duel Autocare, we take pride in the quality of our products and the service we provide across all platforms, including TikTok. We have no record of any contact or purchase under your name, and after reviewing your profile, it appears that negative feedback is a pattern in your reviews.

While we welcome genuine feedback—positive or negative—we do not tolerate unfounded or malicious claims. If you have a legitimate concern or issue with a product you’ve purchased from us, we strongly encourage you to contact our customer service team directly so we can assist you properly.

Duel Autocare stands by its reputation, and we will always defend it when faced with inaccurate or misleading comments.

Rated 5 out of 5 stars

Absolutely fantastic products

Absolutely fantastic products and customer service! I ordered a Father’s Day present for my partner as he’s a valeter and he already had the stuff I bought him so I emailed to return and Katie sorted it out straight away, I went up to the shop and it was amazing even gave me my new order instead of waiting for fedex and issued refund straight away! Fantastic my partner will always use Duel Autocare for his valeting products the finish they give on before and after valeting cars is amazing! X

12 June 2025
Unprompted review
Rated 5 out of 5 stars

Quality

Been using Duel products for a while now and will continue to use, definitely one of my go-to brands. Products are quality and come at a price you can't complain about. One of the best brands out there when it comes to vehicle cleaning products!!

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Duel Products Are Amazing!!

I have been using Duel products on my car and been ordering now for just over a month and so far all the products I’ve used have been amazing left my Vauxhall MOKKA GS nice and clean and very shiny like when it came out the show room. Thank you to Jake for the advice on using Nitty Gritty then putting a layer of Assault on top as well very much appreciated and thank you to Katie for sorting my TikTok order out that got delayed over the Easter weekend. Top staff / customer service I look forward to ordering from you again soon!!

1 May 2025
Unprompted review
Duelautocare logo

Reply from Duelautocare

Hi Mason,
We really do Appreciate you kind words and I will make sure to pass on your thanks to Katie.
Team Duel

Rated 5 out of 5 stars

I recently brought some flex polymer…

I recently brought some flex polymer sealant through tiktok shop and some nitty gritty direct from Duel, great service from both. I love nitty gritty and is a must have in my car cleaning kit, I can now add flex to that. I used nitty gritty, Snow Lux - Banana Blizzard, Bahama Blue and flex, my car has never looked so good.

6 April 2025
Unprompted review
Rated 2 out of 5 stars

Ordered on Tik tok on the 28/03

Ordered on Tik tok on the 28/03. Said it would be delivered on the 01/04, then 03/04! Still haven’t received my order and it’s saying will be delivered on the 6/04. I went back to EZ car care as it’s same price if not cheaper, same results from product and quicker delivery. Sorry order will be returned

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Best products about

Used duel autocare products for just over 2 week now am so impressed especially with the nitty gritty don't think there's another product out there on this level 5*

6 March 2025
Unprompted review
Rated 1 out of 5 stars

Ordered goods as a Christmas present

Ordered goods as a Christmas present. Goods ordered within timelines of Christmas shipping dates. Dual Autocare only processed and shipped today 27th Dec.
Maybe good product but poor coms on delivery schedule.

21 December 2024
Unprompted review
Rated 5 out of 5 stars

purchased Nitty Gritty on Friday..

purchased Nitty Gritty on Friday... had usual email thanks received order, then within hours another email, order out for delivery, delivered next day, great team, always get helpful tips in box, how to vids are very helpful, well worth the money and products all work like they say they will

23 November 2024
Unprompted review
Rated 5 out of 5 stars

10/10

Great company, great products and great service! What more could you ask for? Nitty Gritty and Assault are fantastic products! Also Sam is a legend! Thanks again!

25 August 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely Spot On!

Absolutely Spot On!
I brought a small selection of products as they were on an offer! I have since gone on to buy every product they make ( except the wax but this will probably be next purchase ) and every product has been absolutely brilliant.
Actually makes cleaning the cars and bikes almost enjoyable!
It's amazing how much time using decent products save!

6 September 2024
Unprompted review
Rated 5 out of 5 stars

Great!

Love these products always do an amazing job. I’ve used them for a while now and never been disappointed. Even if they cost as much as high end brands I’d pay it happily but they’re affordable and arguably better!

25 August 2024
Unprompted review
Rated 5 out of 5 stars

Recently purchased Nitty Gritty and Axis

Recently purchased Nitty Gritty this stuff is the nuts as a pre wash really impressive and did the job no problem so much so just received my order of, Axis cannot wait to try this out my first ever tik tok order which saved me ten pounds bargain both need to be diluted which means it goes a long.

20 August 2024
Unprompted review

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