Have shopped at Duck n Cover for years and years. Always bought XL size but the four hoodies that arrived I could only describe as medium at best. Complained and asked for return label as to resend wa... See more
Company replied
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See what reviewers are saying
Briefly handled item to discover it was too small then returned to the original packagining and mailed out, which cost £3! contacted by email saying they can't replace it for a bigger size or refund a... See more
Company replied
Purchased a pair of slim fit jeans my first time buying from Duck and Cover and was absolutely delighted at the quality I ordered another pair in a different colour the same day as the first pair was... See more
Company replied
Duck and Cover never let me down. Their clothing are a perfect fit for me and I have always bought from them ahead of all other brands. Very reasonable prices and their delivery is second to none. Fan... See more
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Company details
Written by the company
Considered detail. It makes all the difference. We take established styles and give them a contemporary twist in design and fabrication. We add a new perspective. A subtle enlightenment. All in the rich tradition of British originality. Never superficial, never just for show. Only to enhance and engage. A mark of distinction. A refined approach. A secret for those that know.
Contact info
116-118 Bury New Road,, M8 8EB, Manchester, United Kingdom
- 0161 839 6024
- ask@duckandcover.co.uk
- duckandcover.co.uk
4.0
Great
416 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically takes over 1 month to reply
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POOR QUALITY….
The lettering on a hoodie is peeling off and I expect the other hoodie to do the same.
Spoke to Customer support who offered me 50% refund (which I’m still yet to receive).
I won’t be using them again. Quality and service is poor.
21 June 2023
Unprompted review
Reply from Duck and Cover
Hi Brian, firstly I would like to apologise that you had an issue with your hoodie. I am familiar with your order as I dealt with it at the time. We offered to give you 50% back on the cost of the hoodie as a gesture of goodwill even though it was outside of the time we usually allow for returns, however we were unable to do this against the original order as Paypal wouldn't allow us to refund outside of 6 months. Instead, I arranged a refund against a later order and I can see this was refunded on 21st June.
Kind regards
Sian
Duck & Cover team
Duck & Cover
I've ordered quite a lot of stuff over the last few months and I couldn't be happier, the quality and price is amazing - Cheers guys!
25 May 2023
Reply from Duck and Cover
Hi Mat, what a great review - thank you for taking the time to post this! We hope that you continue to be amazed :-)
Kind regards
Sian
Duck & Cover Team
Returning to the brand .
Returned to the brand after a few years absence . I was not diss appointed , quality is top notch and prices really competitive . I’ll be sticking with DAC .
25 May 2023
Reply from Duck and Cover
Hi Roy, thanks for your positive review and we are happy to hear that you have come back to us! :-)
Kind regards
Sian
Duck & Cover Team
Awesome 👌
Awesome 👌
Will definitely order again.
Good quality products.
Delivered in good time
25 May 2023
Reply from Duck and Cover
Hi, thanks for your lovely review - it is much appreciated and we are glad you are happy with our products.
Kind regards
Sian,
Duck & Cover team
Itemnit received
I ordered jeans 30s and recived 30s but actual size is too big so be careful when u order online
25 May 2023
Reply from Duck and Cover
Hi Vasim, thank you for your review. As quality control is done at manufacture, we do not check every item that is despatched. This means that, unfortunately, there are occasions when items will slip through with faults. We have a process in place though to deal with issues of this type which aims to cause minimum disruption to the customer. I have investigated your order and can see that you contacted us to advise that you thought your jeans were mis-sized and we sent you a pre-paid label to return these at no cost to yourself, and on receipt of the mis-sized jeans we refunded you in full. I'm sorry that you still felt the need to give us a 1-star review as we did try and resolve this for you.
Kind regards
Sian
Duck & Cover
Customer Service is amazing…
Quality products at either a bargain or sensible price. However what is a rarity is the impeccable customer service from Sian especially.
Thank you Duck & Cover team.
25 May 2023
Reply from Duck and Cover
Hi Graham, thanks so much for your amazing feedback - I'm touched! Seriously though, customer service is very important to us so it is great to hear when we are getting it right. I'm glad you like our products as well.
Kind regards
Sian
Duck & Cover Team
Great brand
Great brand. Clothing fits well. Love the sustainable range, great customer service.... Can't wait for the new season
25 April 2023
Reply from Duck and Cover
Hi Glenn, thanks so much for your great review. It means a lot to hear such positive feedback from our customers!
Kind regards
Sian
The Duck & Cover Team
Absolutely love the clothing and the…
Absolutely love the clothing and the service was great.
24 April 2023
Reply from Duck and Cover
Hi David, really appreciate you taking the time to write this review. We hope you continue to enjoy our products.
Kind regards
Sian
Duck & Cover Customer Services
Reply from Duck and Cover
Hi Rachael, many thanks for writing such a positive review. We really appreciate it.
Kind regards
Sian
D & C Customer Services
Lovely material and last long
Lovely material and last long. Quick delivery. Returned customer, My son fav jog set size XL is a perfect fit as always.
26 March 2023
Reply from Duck and Cover
Hi Yoshiko
Thank you for your review - it's kind of you to take the time to write this.
Kind regards
Sian
D & C Customer Services
Reply from Duck and Cover
Hi Paul, thank you for posting a review. It's appreciated.
Kind regards
Sian
Customer Services
As usual..Excellent quality goods this…
As usual..Excellent quality goods this is why Duck and Cover have been my favourite brand of clothing for years...
25 March 2023
Reply from Duck and Cover
Hi Derek, thanks for your very positive review of Duck & Cover. Your custom is valued.
Kind regards
Sian
Customer Services
Reply from Duck and Cover
Hi Graeme, thanks for your review. It is appreciated.
Kind regards
Sian
Custoemr Services
Good clothing, quick delivery
I was impressed with the quality of the materials in the garments I ordered. For the price I was expecting something thin, but the hoodies and track bottoms I received were really nice and thick and comfortable as well. I've ordered twice from them now and the quality has been the same for both and delivery was very prompt too.
24 March 2023
Reply from Duck and Cover
Hi Robert, many thanks for your very positive review. We appreciate you taking the time to do this.
Kidn regards
Sian
Customer Services
Great quailty clothing at great prices…
Great quailty clothing at great prices and deals with very quick delivery
23 March 2023
Reply from Duck and Cover
Hi Neil, thanks for taking the time to post a review. Glad you have had a good experience ordering with us.
Kind regards
Sian
Customer Services
Quick delivery
23 March 2023
Reply from Duck and Cover
Hi Jane, thanks for the positive review. It is appreciated.
Kind regards
Sian
Customer Services
Arrived in good time excellent quality
23 March 2023
Reply from Duck and Cover
Hi Lesley, thank you for your review. It is appreciated that you took the time to dop this :-)
Kind regards
Sian
Customer Services.
Quality product delivered instantly.
22 March 2023
Reply from Duck and Cover
Hi Abdul, thank you for leaving a positive review about your experience ordering with Duck and Cover. It is appreciated.
Kind regards
Sian
Customer Services
The tracksuit seemed nice at first
The tracksuit seemed nice at first, after wearing the hoodie for a couple of days it started bobbling really quickly, I have de-bobbled twice now in as many weeks, and I haven't even washed it yet, add to that the rude customer service, I would give a wide birth.
21 March 2023
Unprompted review
Reply from Duck and Cover
Thank you for leaving a review. Unfortunately, I can't look into this as you did not record an order number. Please get in touch though and I can investigate - email us at ask@duckandcover.co.uk.
Just to clarify, we would always refund or offer an exchange if you receive a faulty or substandard item.
Kind regards
Sian
Customer Services
Good kit, great staff
Good kit, bought jeans a while back & the staff went out of their way for me to get exactly what I wanted. Great job guys
4 March 2023
Unprompted review
Reply from Duck and Cover
Thanks for the great review, it's very much appreciated.
Kind regards
Sian
Customer Services
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