Dubarry of Ireland Reviews 401

I purchased a pair of boots in a recent sale online, or so I thought. 4 days after Dubarry had taken the money, I was informed that the boots were out of stock.
What an inferior online ordering system! I feel it was very unethical to take money when the item was out of stock!
I won't be buying from Dubarry anymore.

My 20 year old son is one of the youngest AQPS on Clipper round the world race and was let down trying to buy Dubarry CrossHaven sailing boots in a size 13. I contacted then direct and still no joy , but obviously Donna and team decided to keep trying unbeknown to me , they found a pair of UK 13s and assured me they would get them to Angus in plenty of time before the Race start . This is going above and beyond and it is a very valuable quality to have , in life and in business

I had leaking problems with a pair of sailing boots, and was offered a brilliant service to remedy the problem. Thank you Dubarry

Excellent customer service from Julia and colleague. Very helpful.

Fantastic quality Reliable and quick delivery . Thrilled to bits with women’s polo shirt in navy .

UPDATED FOLLOWING REPAIR...
The soles of my Dubarry Ultima boots detached with no warning during an offshore sailing trip which meant that I was without boots for 7 days. So that was extremely disappointing. However I'm pleased to say that Dubarry have shown goodwill and have replaced the soles of the boots via their repair partners.

I bought a pair of boots from dubarry a few years back which were a fantastic buy, the sole came away a little after alot of wear, I contacted the dubarry customer service and they were amazing.. they repaired my boots with no question, they were very nice and super professional about it, I couldn't be happier with them, exceptional customer service experience.

I have a pair of suede melville goretex lined boots and rate them high in terms of comfort and quality

We have 10 crew and we all wear Dubarry Ultima Sailing boots, and despite the cost they are worth every single penny and if looked after you'll get a good 15-20 years service.
Simply the best sailing footwear on the market.

The glue on my boots failed and they refused to accept that it was their fault!
I will never buy another pair.
So, very expensive, not good.

Amazingly quick and helpful- and I was asking only for a replacement sole for an old but much loved boot which has worn so well! Very impressive .

Quick reply.
Detail explanation of an issue and offered 2 options; repair or gesture of goodwill.
They tried to hard to be understanding and wanted to resolve the issue amicably

bought 2 jackets for size and returned one. I needed it refunded quickly and spoke to Amber.
Communication was brilliant and she got me refunded within 24 hours
She was more than helpful

I bought 2 pair and 2 years later the soles come away from both pair within a week of each other. Its going to cost about £130.00 per pair to repair.
I should have stuck with my Ariat, I've had them for 12 years.

Contacted customer service re a lost button. Reply was prompt, courteous and extremely helpful! Thank you so much.

Repaired boots very well and at a reasonable price. Would have been 5 stars if their communication was a bit better. They should acknowledge receipt of boots for repair and give customer an estimate of time needed for repair as a matter of course.

Always wonderful customer service, my calls are answered promptly, never too much trouble to answer questions, love my Kilternan boots, use them daily as intended, care for them and will keep buying the products. Consider me one of your fans.

Just to put up my own honest experience— my galways are my favorite boots ever. I wear them everywhere - to walk dogs, to dog park, to Disneyland, I even wear them to muck my horse’s pasture multiple times a day (even though apparently you are not supposed to). They have been totally waterproof and perfect for me in spite of hard, heavy wear. I love them. Hopefully they continue to last but I just wanted to put this up as I am surprised by all the negative reviews. I just bought a pair of the kildare boots as well for summer. I think I will buy these boots forever- so long as I can afford them!

Purchased a pair of Dubarry Ultima GORE-TEX – Sailing Boots approx Nov 2021 so are about 18 months old, i wore them about 4 times, just gone to wear them again and the sole on both boots was splitting badly so now have no option to bin them, you would expect them to last longer at £300 a pair. And especially as designed for a salt water enviroment. So Disappointed as out of warranty

UPDATE

I spoke with ‘Charlie’ at the Cheltenham Festival regarding their boots that constantly fall apart.

He was well rehearsed and started to show me the sole of a pair of boots and then started to ramble about walking through ‘urine’ ? Was he trying to lead me down the path of saying that I wore my boots around horses ? no I don’t I said ! He then said return them to be repaired ! He had no idea about the £120.00 cost of repair.
Funnily enough, they no longer seem to do the water test at shows !! and the soles look different.

Another pair fall apart. All my friends have these boots - everyone’s boots have fallen apart.

When will Dubarry hold their hands up and admit their product is sub standard. How can they keep ripping people off.

They read these negative reviews as responses are provided but they hide behind words.

The reality is, these boots are not fit for purpose, certainly not built to last longer than 6 months and are a total ripoff.

I cringe when friends say look at my boots, now useless in a boot rack never to be worn again unless we all fork out £120.00 to get them fixed by a trusted Dubarry partner who are very busy, repairing Dubarry boots that constantly fall apart - I do wonder how the Dubarry owners sleep at night.