Dr Sam's Reviews 704

I've been using their products for a few years now and it really makes a difference. I had a problem with a faulty pump and the Customer service team were very responsive and helped me resolve the issue. Thoroughly recommend.

I had issues with the postal service, and my package got lost in the mail due to errors by the postal service. The customer service team was extremely kind and helpful throughout the entire process, and ultimately gave me a coupon and shipped my order again free of charge. I can't emphasize enough how amazing the customer service team is, and I LOVE the intense moisturizer!!

Really good quality, a bit expensive (for some items, not all), but the brand feels personal which is nice.

I’ve never had dealings with a company with such exceptional customer service.

Products are out of this world and there employees are amazing!

I highly recommend Dr Sam’s

***Big thank you to Samantha who’s been nothing but excellent in helping me via email***

My skin is extremely sensitive and the customer service team went above and beyond their duty to deal with my queries, very impressive.

I bought the intense moisturiser, cleanser & lip balm. Unfortunately the moisturiser & cleanser did not agree with my skin however the lip balm was 10/10 it’s the only product that has managed to get my lips back to normal, with no dry patches.
Contacted about retuning the products as per the 60day guarantee and the customer service was on point. After. Quick exit survey and submitting some pictures my money was fully refunded.
Great service.

It’s really easy to order from you and you don’t use evri to deliver! Using Royal Mail is the best way to deliver to where I live. First class in my opinion.

Excellent product, the facial cleanser is brilliant, leaves skin feeling very clean but not tight or dry. Very helpful customer service as well after there was a problem with dispatch/delivery, issue was fixed very quickly with good communication. Will definitely repurchase from this site.

The order was easy to place and arrived within 2 days.

I placed my first order of Dr Sam’s and received delivery 2 days later, on Saturday. Unfortunately one product was faulty so I emailed customer support within minutes. As it was Saturday I expected to get a response on Monday, but incredibly Derick responded to my email within minutes! I cannot fault this company, they really care about their customers and go above and beyond to resolve issues. Derick and Camillia, well done 👏🏻 👏🏻👏🏻 and thank you.

Using dr.sam bunting ever since she started and my skin never looked better ( especially around perimenopause when you really need quality actives ) !!!!! Was spending fortune on high end products , mixing it all , my skin was getting more reactive .. dr.sam bunting was my skinsaver !!!!

Absolutely love Dr Sam’s! I’ve been using their Flawless Cleanser and Flawless Moisturiser Intense for over a year now and they have transformed by skin. Also love their rewards system, fast delivery and excellent customer service! Derek was only too happy to help out with my subscription management this morning. Thank you!

I found Dr Sam's in mid 40's when I found that my current skincare was no longer working for me as it had previously. I find ordering very simple. Dispatch and delivery is very fast compared to others. I wouldn't be without quite a few of their products now! Thank you!

The best skincare for acne.
Love love love it- you have to try it.

Excellent customer service. Really helpful and respond quickly

Products are excellent and not overly expensive. Quick delivery. Would highly recommend

I love this brand so much! The neutralising gel has done miracles for my skin, completely healing the breakouts and hyperpigmentation I used to get on my forehead. I now use it as a spot treatment and it works wonders every time. I have also been using the flawless moisturiser intense which has really helped to calm my rosacea. I really appreciate the videos, points system and subscription features of the website as well! Although the products are quite pricey, I’ve found them to be quite long-lasting and the results are definitely worth the money. Thank you Dr Sam’s !

Their products have massively helped my skin recover from a sever acne breakout caused by b12 injections. They're so gentle on your skin yet don't leave it oily or dried out. Honestly the best skin care products I've ever used (and I've tried so many). Had a small issue with subscription but they sorted it right out! Thank you Dr sams for giving my confidence back and having great customer service ❤️