Thank you so much to Dr Ghada Saad Shakir for her consultation and prescription for my chest infection. My husband quickly collected it from our local Pharmacy whom she had notified immediately. It wa... See more
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The initial questions were thorough. Dr was caring and knowledgible and very observant. Dr Anwan was very holistic and offered great follow up advice. No delays in prescription going to my preferred... See more
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Overall, I had a wonderful experience. When I developed a painful sore throat on a Sunday morning and knew my own doctor was unavailable, I searched online and found Dr Online. The process was simple... See more
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I had a consultation with Dr. Sundus Amin and was really happy with the experience. She was very straightforward, listened to my concerns, and prescribed medication that was right for me. I had b... See more
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Company details
- Home Health Care Service
- also in
- Child Health Care Center
- Doctor
- Mental Health Service
- Women's Health Clinic
About Dr.Online - Ireland
Written by the company
Dr.Online was born in 2020 with the mission of bringing individuals and healthcare professionals closer together. Through our platform, we have carried out thousands of online consultations, in a simple and secure way, eliminating barriers of time and distance.
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.
We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.
Dr.Online is not about the future of Medicine. It's about the present!
Written by the company
- Comfort and Versatility of Online Consultations
- Talk immediately with clinicians from various specialties, from the comfort of your home, through any computer, tablet or smartphone.
- The Best Doctors
- From general medicine to psychiatry, the healthcare professionals at Dr. Online are committed to the qualities that make you feel safe and supported.
- A Global Community
- Dr. Online is available in various countries and languages with community standards that help promote safety and a sense of belonging for everyone.
- Assistance in Multiple Languages
- Our global support is available with a dedicated team ready to help, regardless of your location or time zone.
Quick, Simple and Secure Scheduling
Consultations with Certified Doctors
We take pride in providing excellent service and prioritizing the privacy and confidentiality of our patients.
We work daily to ensure that every interaction on our platform is smooth, reliable, and effective.
Contact info
Ireland
- info@dronline.ie
- dronline.ie
4.3
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Very good service
Very good service, had a consultation within an hour. Would definitely recommend
29 September 2026
Reply from Dr.Online - Ireland
Thank you for your feedback, Natasha!
We’re pleased to hear that you were able to have your consultation within an hour and that you found the service very good. We truly appreciate your recommendation and are glad we could provide you with a convenient experience.
Kind regards,
Paulina Souto
Customer Service Representative
Super helpful and reliable advice from…
Super helpful and reliable advice from the doctor
29 September 2026
Reply from Dr.Online - Ireland
Thank you for sharing your feedback!
We’re pleased to hear that you found the doctor’s advice helpful and reliable. We truly appreciate your kind words and are glad you had a positive experience with Dr. Online.
Kind regards,
Paulina Souto
Customer Service Representative
Reply from Dr.Online - Ireland
Thank you for your kind feedback!
We’re delighted to hear that you found the doctor caring and pleasant. We truly appreciate your kind words and are glad you had a positive experience with Dr. Online.
Kind regards,
Paulina Souto
Customer Service Representative
Doctor gave me what I wanted for my…
Doctor gave me what I wanted for my antibiotics but hung up after 2 minutes never rang me back and explained if she sent the prescription or not I had to ring your customer service line and discuss it with the agent while she was chatting on a live chat with the doctor? I paid for this service and had to asked to be called back as why would I want to discuss a medical issue with a service agent which isn’t even trained to do so? The doctor found it very difficult to understand me maybe she wasn’t native English speaker which made it more difficult to communicate.
29 September 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback, and please accept our sincere apologies for the difficulties you experienced during your consultation.
We have reviewed the matter with the doctor, who advised that the call was not intentionally ended and that there may have been a technical issue. The doctor also confirmed that she would follow up with you directly.
We are sorry that you experienced difficulties with the communication and felt that you were not adequately supported. This is not the level of service we aim to provide.
Thank you for bringing this to our attention, and we apologise again for the inconvenience caused.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Great service ...apt in 15 mins highly…
Great service ...apt in 15 mins highly reccommend
28 September 2026
Reply from Dr.Online - Ireland
Thank you for sharing your feedback!
We’re delighted to hear that you were able to have your appointment within 15 minutes and found the service great. We truly appreciate your recommendation and are glad we could provide you with a quick and convenient experience.
Kind regards,
Paulina Souto
Customer Service Representative
Very Efficient
I booked an appointment that day, lots of availability. The doctor was lovely. Highly recommend.
27 September 2026
Unprompted review
Reply from Dr.Online - Ireland
Thank you for sharing your experience!
We’re delighted to hear that you found plenty of appointment availability and had such a positive experience with the doctor. We truly appreciate your recommendation and are glad you had a smooth experience with Dr. Online.
Kind regards,
Paulina Souto
Customer Service Representative
Used this service twice
Used this service twice. For me and my daughter. Call back was 20 minutes late on one call but other than that, no complaints. Good service. Beats waiting days for a face to face appointment at the GP.
27 September 2026
Reply from Dr.Online - Ireland
Thank you for sharing your experience!
We’re pleased to hear that you’ve used our service for both yourself and your daughter and that you were happy with the overall experience. We apologise for the delay with one of the call-backs and appreciate your understanding. We’re glad you found the service convenient and helpful when you needed medical assistance.
Kind regards,
Paulina Souto
Customer Service Representative
Reply from Dr.Online - Ireland
Thank you for sharing your feedback, Kim!
We’re pleased to hear that you found the consultation thorough and that the doctor provided you with plenty of helpful information. We truly appreciate your kind words and are glad you had a positive experience with Dr. Online.
Kind regards,
Paulina Souto
Customer Service Representative
Quick chat and sorted within 10 mins
Quick phone call, and prescription sent to chemist within 10 minutes, saves sitting in GP waiting room for over an 1hr. Booked a call for 8:30 in the morning and was called pretty much at that exact time, and had an arrange of times to choose from very convenient for people who are working.
22 September 2026
Reply from Dr.Online - Ireland
Thank you for sharing your experience!
We’re delighted to hear that you found the service quick and convenient, from the prompt call-back to the prescription being sent to the pharmacy. It’s also great to know that the range of appointment times worked well with your schedule. We truly appreciate your kind feedback and trust in Dr. Online.
Kind regards,
Paulina Souto
Customer Service Representative
It was super easy and understandable
It was super easy and understandable. GP understood the situation and provided a genuine and helpful advice.
27 September 2026
Reply from Dr.Online - Ireland
Thank you for sharing your feedback!
We’re pleased to hear that you found the process easy and straightforward, and that the GP understood your situation and provided helpful advice. We truly appreciate your kind words and are glad you had a positive experience with Dr. Online.
Kind regards,
Paulina Souto
Customer Service Representative
I booked an appt to get a back dated…
I booked an appt to get a back dated doctor cert for the previous day. It turns out they don't offer that service. That would be no problem but they then kept my money and gave no refund despite offering me no service at all. In no other business would you pay and then receive nothing whatsoever. No call. No anything. Just took my money
21 September 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback, and we are sorry to hear that you were disappointed with your experience.
We understand your frustration regarding the service you were expecting. We would like to clarify that Dr.Online does not issue backdated medical certificates, and this information is clearly stated on our website before booking.
We appreciate that this may not have been the outcome you were expecting, and we are sorry for any inconvenience caused.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Quick and clear consultation.
Quick and clear consultation.
They gave me a lot of recommendations on treatment and what not to do.
28 September 2026
Reply from Dr.Online - Ireland
Thank you for sharing your feedback, Oleh!
We’re pleased to hear that you found the consultation quick and clear, and that the doctor provided you with helpful guidance regarding your treatment. We truly appreciate your kind words and are glad you had a positive experience with Dr. Online.
Kind regards,
Paulina Souto
Customer Service Representative
Reply from Dr.Online - Ireland
Thank you for your feedback, Ruth!
We’re pleased to hear that you found our service very efficient. We truly appreciate your kind words and are glad we could provide you with a smooth and convenient experience.
Kind regards,
Paulina Souto
Customer Service Representative
Excellent service
As I was unable to get to my GP I used Dr.Online. Very efficient service and pleasant Doctor.
28 September 2026
Unprompted review
Reply from Dr.Online - Ireland
Thank you for sharing your experience, Jane!
We’re pleased to hear that you found Dr. Online to be a convenient alternative when you were unable to visit your GP, and that you had a positive experience with the doctor. We truly appreciate your kind words and are glad we could assist you efficiently.
Kind regards,
Paulina Souto
Customer Service Representative
Amazing doctor!!
27 September 2026
Reply from Dr.Online - Ireland
Thank you for your kind feedback, Rebbie!
We’re delighted to hear that you had such a positive experience with the doctor. We truly appreciate your kind words and are glad you felt well cared for during your consultation.
Kind regards,
Paulina Souto
Customer Service Representative
Reply from Dr.Online - Ireland
Thank you for your wonderful feedback!
We’re delighted to hear that you had a positive experience with our service. We truly appreciate your kind words and are grateful for your trust in Dr. Online.
Kind regards,
Paulina Souto
Customer Service Representative
Very good service
Very good service, was able to book and have a prescription within an hour
28 September 2026
Unprompted review
Reply from Dr.Online - Ireland
Thank you for sharing your feedback, Lindsay!
We’re pleased to hear that you were able to book your consultation and receive your prescription within an hour. We truly appreciate your kind words and are glad we could provide you with a quick and convenient service.
Kind regards,
Paulina Souto
Customer Service Representative
Great service,very fast
27 September 2026
Reply from Dr.Online - Ireland
Thank you for your feedback!
We’re delighted to hear that you found our service great and very fast. We truly appreciate your kind words and are glad we could assist you promptly.
Kind regards,
Paulina Souto
Customer Service Representative
Left waiting for several minutes.
I had been waiting in the online meeting waiting room for the Doctor for around 20min.
There was no acknowledgement or apology for the wait.
Once the meeting started it was clear she did not read the pre-consultation message I had written.
But in the end imI did get the help I needed on the same day.
27 September 2026
Reply from Dr.Online - Ireland
Dear Reviewer,
Thank you for your feedback, and please accept our sincere apologies for your experience.
We understand your frustration regarding the waiting time and the concerns you raised about the consultation. This is not the level of service we aim to provide.
We are, however, pleased to hear that you were able to receive the help you needed on the same day.
Thank you for bringing this to our attention and for sharing your feedback.
Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK
Good and helpful for health conditions
Good and helpful for health conditions. Thank you so much your team.
26 September 2026
Reply from Dr.Online - Ireland
Thank you for your kind feedback, Binson!
We’re pleased to hear that you found our service helpful and supportive when you needed assistance with your health. We truly appreciate your kind words and are grateful for your trust in the Dr. Online team.
Kind regards,
Paulina Souto
Customer Service Representative
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