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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
My experience with Customer Service started out well. It very quickly deteriorated. That comment doesn't reflect the product but addresses customer service. I asked for a telephone number and a ret... See more
Company replied
I only wanted to buy the replacement filters, but was unable to do so. I was forced to buy another shower head which wasn't needed at this time. Please make that change so that others will not have th... See more
Company replied
I love the shower head, but am VERY FRUSTRATED with their customer service! Maybe this review will get their attention. I have sent them THREE e-mails, saying I want to cancel the continuing filte... See more
Company replied
Company details
Written by the company
Originating from the word "Thrive", our brand embodies the urge and obsession to attain goals. And our goals are clear: Shape Commerce.
Contact info
Portugal
- drivse.com
2.9
Average
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 58% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Installation was honestly kind of…
Installation was honestly kind of funny. I expected something complicated but nope two minutes and done.
22 May 2026
Unprompted review
Reply from Drivse
Thank you for sharing your experience 🚿✨. We’re delighted to hear the installation was quick and simple — it’s great to know everything was set up in just a couple of minutes 💙😊.
I have never opened the package
I have never opened the package. My apartment complex will not allow me to alter the shower head.
There is not a phone number to call and your drivse.com
says it is not valid when entered.
Please stop sending more items!
Please contact me at 775.746.5050 or through my email
30 March 2026
Unprompted review
Reply from Drivse
Thank you for your feedback. We’re really sorry to hear about your experience.
This isn’t the level of service we aim to provide, and we’d like to make things right. If you’re open to it, please reach out to us at support@drivse.com with a few more details so we can look into your case and assist you as quickly as possible.
We truly appreciate you bringing this to our attention—it helps us improve, and we’re here to help resolve this for you.
I haven’t used it yet
I haven’t used it yet because someone forgot to tell me that I needed to buy the attachments.
8 June 2026
Unprompted review
Reply from Drivse
Hi Linda,
I’ve read your review and understand your concern about the shower hose & holder.
To help us check this further, could you please share your order number or the email address used for the purchase? You may also contact us directly at support@drivse.com (mailto:support@drivse.com), and our team will assist you as soon as possible.
We truly value every customer experience and would appreciate the chance to make this right.
Thank you for your time and understanding.
Best regards,
Patrick
Drivse Support Team
Writhing from Fiji islands 🏝 in the Pacific.
Writhing from Fiji islands 🏝 in the South Pacific. My experience with the Support Team and especially Jeanne was just superb and prompt.
From the ordering till the delivery the feedback and updates were on the dot.
Questions asked were responded to immediately and were detailed to the point.
Thank you once again Jeanne for all your support.
12 June 2026
Unprompted review
Reply from Drivse
Thank you for sharing your experience 🚿✨. We’re delighted to know the support team was able to assist promptly and provide clear updates throughout the process. It’s wonderful to hear everything went smoothly from ordering to delivery 💙😊.
Water pressure is not higher.
15 April 2026
Unprompted review
Reply from Drivse
Hi Ann,
I’ve read your review and understand your concern regarding the low water pressure of your showerhead.
To help us check this further, could you please share your order number or the email address used for the purchase? You may also contact us directly at support@drivse.com (mailto:support@drivse.com), and our team will assist you as soon as possible.
We truly value every customer experience and would appreciate the chance to make this right.
Thank you for your time and understanding.
Best regards,
Patrick
Drivse Support Team
Shower head is the strongest I've had
Shower head is the strongest I've had . But after 4 months it developed pinhole leaks that were annoying.
11 June 2026
Unprompted review
Reply from Drivse
Hi Jared,
I’ve read your review and understand your concern regarding the pinhole leaks of your showerhead.
To help us check this further, could you please share your order number or the email address used for the purchase? You may also contact us directly at support@drivse.com (mailto:support@drivse.com), and our team will assist you as soon as possible.
We truly value every customer experience and would appreciate the chance to make this right.
Thank you for your time and understanding.
Best regards,
Patrick
Drivse Support Team
Just wow 🤩!
Ok, at first I had a few trouble with my order submission. But the customer service team was phenomenal. Even though they have lots of people who are getting their attention ( questions, tracking or other), they were pretty quick to respond to my dilemma and very helpful. Can’t wait for my order to arrive now!
10 June 2026
Unprompted review
Reply from Drivse
Thank you for sharing your experience 🚿✨. We’re glad the customer service team was able to assist quickly and resolve the issue with your order submission. It’s wonderful to know you felt supported and are excited for your order to arrive 💙😊.
Excellent shower head
Excellent shower head. Excellent customer service
11 June 2026
Unprompted review
Reply from Drivse
Thank you for your kind words 🚿✨. We’re delighted to hear you’re enjoying the shower head and that the customer service team was able to assist you so well 💙😊.
Reply from Drivse
Thank you for your lovely feedback 🚿✨. We’re delighted to know you’re enjoying the product — your support truly means a lot 💙😊.
shower head
As this is purchase was a replacement of my original shower head that developed a crack in the handle and sprayed water everywhere the new one doesn't have the same pressure and nowhere as good as the original purchased. Also in one of the settings the spray is not consistent and has leaks, sprays water in totally wrong direction. Love to receive a replacement. Disappointing to say the least.
11 June 2026
Unprompted review
Reply from Drivse
Hi Alex,
I’ve read your review and understand your concern.
To help us check this further, could you please share your order number or the email address used for the purchase? You may also contact us directly at support@drivse.com (mailto:support@drivse.com), and our team will assist you as soon as possible.
We truly value every customer experience and would appreciate the chance to make this right.
Thank you for your time and understanding.
Best regards,
Paul
Drivse Support Team
I am up in age 70's and must take less…
I am up in age 70's and must take less showers than in my Youth. This shower head is very awesome, going from each setting ending with the soft mist feels so awesome and my hair as well as my skin feels so soft and better ... I recommend this to all ages ... 👌 👏 👍 Thank you I appreciated your responce to filter ordering as I wanted to keep in stock Thank you
6 June 2026
Unprompted review
Reply from Drivse
Thank you for sharing your wonderful experience 🚿✨. We’re delighted to hear how much you’re enjoying the shower head and that it’s making such a positive difference for both your hair and skin. It’s great to know the settings, especially the soft mist, bring you comfort and satisfaction 💙😊. Your recommendation truly means a lot!
Do Not Buy This Product
This product boasted having high pressure and filtered water. All I got was what I only have to believe was filtered water. My pressure went down! I was charged for some filter program that I did not sign up for when I had already bought 6 filters upfront to avoid being on a "program". I was told there are no refunds for this dysfunctional product nor for the filter that was sent to me that I asked not to send when I received the notification it would be shipping! The customer service for this company is awful and I am saying it to whomever will listen to me! Know that every time I receive an email from you it is an INSULT that I will answer with this distain.
NOT SATISFIED does not even touch my disappointment. I fought to get this ordered within my household and defended it and said it would make a difference. The only difference is now my household laughed at me for buying it.
YOUR COMPANY SUCKS.
20 May 2026
Unprompted review
Reply from Drivse
Thank you for your feedback. We’re really sorry to hear about your experience.
This isn’t the level of service we aim to provide, and we’d like to make things right. If you’re open to it, please reach out to us at support@drivse.com with a few more details so we can look into your case and assist you as quickly as possible.
We truly appreciate you bringing this to our attention—it helps us improve, and we’re here to help resolve this for you.
Well I like the product but your…
Well I like the product but your company take too long to received the merchandise, this is my second time I order the same shower but it take too long
21 May 2026
Unprompted review
Reply from Drivse
Hi JoseH,
I’ve read your review and understand your concern.
To help us check this further, could you please share your order number or the email address used for the purchase? You may also contact us directly at support@drivse.com (mailto:support@drivse.com), and our team will assist you as soon as possible.
We truly value every customer experience and would appreciate the chance to make this right.
Thank you for your time and understanding.
Best regards,
Chinee
Drivse Support Team
I can already tell a different in my…
I can already tell a different in my skin. I have psoriasis and I am seeing a change in it as well.
11 June 2026
Unprompted review
Reply from Drivse
Thank you for sharing your experience 🚿✨. We’re delighted to hear the shower head is already making a positive difference for your skin and that you’re noticing improvements. Your feedback means so much 💙😊.
Where is my order
Where is my order / shower ordered 6 months ago??
No answer no apologies no order arrived!
11 June 2026
Unprompted review
Reply from Drivse
Hi there,
I’ve read your review and understand your concern.
To help us check this further, could you please share your order number or the email address used for the purchase? You may also contact us directly at support@drivse.com (mailto:support@drivse.com), and our team will assist you as soon as possible.
We truly value every customer experience and would appreciate the chance to make this right.
Thank you for your time and understanding.
Best regards,
Chinee
Drivse Support Team
I just stared using the product as of…
I just stared using the product as of now I love it. I brought 3 and shared them with the family so far great things have been said.
27 May 2026
Unprompted review
Reply from Drivse
Thank you for sharing your experience 🚿✨. It’s wonderful to hear that you’re loving the product and even shared it with your family — we’re glad everyone is enjoying it 💙😊.
A must have
Love our new Drivse Ion Drops shower heads. My face doesn't feel tight after showering anymore. My hair is softer and shiner. I don't have to wash my hair as often either. The pressure is fantastic. I was sceptical before I got them, turned out to be a must have purchase. If you are sitting on the fence, just do it, you will not regret it. Thank you Drivse
11 June 2026
Unprompted review
Reply from Drivse
Thank you for sharing your wonderful experience 🚿✨. It’s great to hear how much softer and shinier your hair feels, and that your skin is more comfortable after showering. We’re delighted the water pressure impressed you and that the product turned out to be such a valuable addition 💙😊. Your kind words and recommendation mean a lot!
My bathroom water always felt a bit…
My bathroom water always felt a bit harsh before. Now it feels lighter on my skin if that makes sense.
5 June 2026
Unprompted review
Reply from Drivse
Hi Nylah,
I’ve read your review and understand your concern.
To help us check this further, could you please share your order number or the email address used for the purchase? You may also contact us directly at support@drivse.com (mailto:support@drivse.com), and our team will assist you as soon as possible.
We truly value every customer experience and would appreciate the chance to make this right.
Thank you for your time and understanding.
Best regards,
Chinee
Drivse Support Team
excellent product
10 June 2026
Unprompted review
Reply from Drivse
Thank you for your kind words 🚿✨. We’re delighted to know you find the product excellent — your feedback means so much 💙😊.
I am revising my review.
After leaving a negative review, the company got back to me and offered a refund on the filters. After weeks of frustration, they should have done this at the beginning. I am revising my review as they did the right thing.
8 June 2026
Unprompted review
Reply from Drivse
Thank you for updating your feedback 💙✨. We’re glad to hear the issue was resolved and appreciate you taking the time to revise your review. Your input helps us improve and continue providing better support 🚿😊.
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