I did give 5 stars when I bought the car but I was promised a load cover for car and 5 months later still waiting getting told lies and getting fob all the time
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See what reviewers are saying
We have just purchased our new car from here Jeanette was so lovely and she helped us all the way made our transfer so simple and no hassle would definitely go back thank you
Put a deposit down on ford transit custom. Adam was well aware of me awaiting an insurance payout to complete this sale. All good to start with,plenty of communication etc... Then they stopped an... See more
I’ve recently purchased my lovely car through Driven Motorgroup and I couldn’t be any happier. Firstly, Carl, the person who took care of my needs from day 1, has always been extremely helpful and alw... See more
Company details
Information provided by various external sources
We promise Choice We are committed to providing you with an extensive range of brands, models, body types and colours to choose from. You can preview our full and up-to-date range of cars and search online. We will transport our cars between our locations to provide a convenient service for you at your local branch We promise Quality We are committed to thorough inspections and safety checks and rigorously perform these on every car to give you absolute reassurance that all of our cars are of the highest quality . Our specialised workshops and qualified technicians use diagnostic equipment and their expertise to prepare our vehicles to the highest of standards. We are committed to ensuring all of our vehicles have an unblemished history and fully HPI check all of our cars to achieve this. We promise Reliability We are committed to providing a friendly, genuine and helpful experience. We are dedicated to helping you make the right selection and will provide honest and informative details on our range of cars, products and services. Call us and make an appointment to meet one of our Sales Executives in our Scunthorpe or Thornaby branches. We promise Value We are committed to offering the best value for your money on all of our cars. Our prices are compared rigorously and we regularly offer competitive promotional pricing on our range, including buy now pay later packages. We customise and upgrade the finish and styling of all of our cars to offer a personalised car of your choice. Our competitive finance packages are designed to meet your own individual needs and can cater for a variety of circumstances.
Contact info
Mandale Triangle, TS17 6BZ, Stockton-on-Tees
- 01642-601999
- sales@drivencarsales.co.uk
- drivengroup.co.uk
3.3
Average
604 reviews
Hasn’t replied to negative reviews
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Great customer service
Great customer service , very helpful. Got my first car on finance from them , they even delivered it 70 miles to me! All around great people, kind and friendly!
3 March 2019
Unprompted review
Reply from Driven Motorgroup
Hi Leah,
Thanks so much for your feedback and it was great to see you at Driven.
We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them, particularly your feedback on them being so great, kind and friendly.
We’re pleased that you found our service so helpful and it really wasn't any trouble delivering your car.
Please don’t hesitate to contact us at anytime and we look forward to seeing you again in the future.
Thank you for your recommendation.
Thanks Dan
Down to earth friendly and professional…
Down to earth friendly and professional and polite. Not at all pushy or goating you to make your decision.
2 March 2019
Unprompted review
Reply from Driven Motorgroup
Thanks so much for your feedback.
We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.
We would never want our team to be perceived as pushy, so it’s really great that you found our team so down to earth, friendly, professional and polite.
Please don’t hesitate to contact us at anytime and we look forward to seeing you again in the future.
Thanks Dan
I have recently purchased my second car…
I have recently purchased my second car from driven and yet again very happy with the customer service from Jack Parkes and the team. I will continue to take my custom their in the near future as they go above and beyond to help and make their customers happy when buying a car.
1 March 2019
Unprompted review
Reply from Driven Motorgroup
Hi Samantha,
Thanks so much for your feedback and it's always great to see you again at Driven.
We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to Jack.
We’re delighted that you found our service above and beyond your expectations ; that’s our aim.
Please don’t hesitate to contact us at anytime and we look forward to seeing you again in the future.
Thank you for your recommendation.
Thanks Dan
Excellent service and really helpful…
Excellent service and really helpful polite staff, and they found me my ideal car! Thank you 😊
26 February 2019
Unprompted review
Reply from Driven Motorgroup
Hi Miss Watt,
Thanks so much for your feedback. We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.
We are so pleased that you felt that the team were so helpful and that you found your ideal car, that’s our aim. Thank you for your recommendation and we hope that you are enjoying your car.
Thanks Dan
Highly recommended
Going to this car sales was a gamble for us as we live quite a distance from it, my son was looking to buy his first car and seen one on their Facebook page so we went down and I must say We were definitely not disappointed, they had a great choice of car on sale but my son stuck with his original choice the sales man was brilliant not pushy at all talked him through every step of him apply for finance and today he picked up his car and extremely happy with it
25 January 2019
Unprompted review
Reply from Driven Motorgroup
Hi Miss Barnes,
Thanks so much for your feedback and thank you for making the journey to see us. We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.
We are so pleased that your son was able to buy his first car from us and that our Facebook page helped him in his decision making (it’s a huge step). Thank you for your recommendation and we hope that your son is enjoying his car.
Thanks Dan
I found Jack and Janette very pleasant…
I found Jack and Janette very pleasant and approachable ! Jack was very helpful and very professional I would come here again for my car . Hopefully il have no problems with my new car but im sure they will sort it out if I do .
20 January 2019
Unprompted review
Reply from Driven Motorgroup
Hi Susan,
Thanks so much for your feedback. We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to Jack and Jeanette.
We are so pleased that you felt that the team were so helpful and professional , that’s our aim.
Thank you for your recommendation and we hope that you are enjoying your car.
Thanks Dan
Really happy with my purchase
Really happy with my purchase, staff friendly, honest definitely recommend.
11 January 2019
Unprompted review
Reply from Driven Motorgroup
Hi Allison,
Thanks so much for your feedback.
We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.
We are so pleased that you felt that the team were so friendly and honest, when we recruit our team these are two of the pre-requisites that we look for in people.
Thank you for your recommendation and we hope that you are enjoying your car.
Thanks Dan
Driven
Great experience friendly people made the experience of buying a car easy from explaining everything involved with the finance taxing and registratering the car before we left the showroom we would recommend driven when buying a car
8 January 2019
Unprompted review
Reply from Driven Motorgroup
Hi Mr Rose,
Thanks so much for your feedback.
We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.
We are so pleased that you felt that the team were so friendly and made your experience so great. Our team are rigorously trained so they can give you all of the information our customers need. So it’s great that this is as effective as we hoped.
Thank you for your recommendation and we hope that you are enjoying your car.
Thanks Dan
Pleasure to do business with but..!!
Pleasure to do business with.. Salesman spot on... All minor faults dealt with quickly as if nothing was to much trouble... Highly recommended..
4 January 2019
Unprompted review
Reply from Driven Motorgroup
Hi Paul,
Thanks so much for your feedback.
We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.
We are so pleased that you felt that the team were spot on and a pleasure to do business with.
Please accept our sincere apologies for not delivering to your expectations on the car valet. We have a rigorous valeting process and our aim is that all of our customers leave with a car that feels brand new. Please contact Jonathan Hobday at the Driven branch and he will ensure that this is followed up on as a matter of urgency.
Thank you for your recommendation and we hope that you are enjoying your car.
Thanks Dan
Excellent service and great…
Excellent service and great communication,would highly recommend
4 January 2019
Unprompted review
Reply from Driven Motorgroup
Hi Suzanna,
Thanks so much for your feedback.
We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.
We’re delighted that you were happy with our service; that’s our aim. It is important to us that our customers are kept informed at every stage and that they get their new car promptly and as promised.
Please don’t hesitate to contact us at anytime and we look forward to seeing you again in the future.
Thank you for your recommendation.
Thanks Dan
In and out within an hour with the car…
In and out within an hour with the car I wanted!
Contacted me through the week to get everything ready without being pushy.
Would reccomend 😊
20 December 2018
Unprompted review
Reply from Driven Motorgroup
Hi Ellie,
Thanks so much for your feedback.
We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.
We’re delighted that you were happy with our service; that’s our aim. It is important to us that our customers are kept informed at every stage and that they get their new car promptly and as promised.
Please don’t hesitate to contact us at anytime and we look forward to seeing you again in the future.
Thank you for your recommendation.
Thanks Dan
Lovely service and team very friendly
19 December 2018
Unprompted review
Reply from Driven Motorgroup
Hi Trudi,
Thanks so much for your feedback.
We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.
We’re delighted that you found our service so lovely and friendly; that’s our aim.
Please don’t hesitate to contact us at anytime and we look forward to seeing you again in the future.
Have a great Christmas and New Year
Thanks Dan
Very enjoyable experience
Very enjoyable experience. No pushy salesmen just honest friendly advice and help. Would thoroughly recommend and would like to go back for my next car. I would particularly like to mention Ronnie and Jeanette who made the whole experience pain free and enjoyable.
27 November 2018
Unprompted review
Reply from Driven Motorgroup
Hi Patricia,
Thanks so much for your feedback.
We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to both Ronnie and Jeanette.
We’re delighted that you found our service so enjoyable; that’s our aim. As a business, we understand that purchasing a car is a big commitment and therefore that pushy sales tactics are not best applied here. We're delighted you just found our team friendly and helpful.
Thank you for the recommendation and please don’t hesitate to contact us at anytime and we look forward to seeing you again for your next car.
Thanks Dan
Horrendous after care
Not interested in the slightest with after care of your car . Constant lies and ignore messages and definitely would not go back to them for another car . Very disappointing
24 November 2018
Unprompted review
Reply from Driven Motorgroup
Hi Helen,
Thanks so much for your feedback.
We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.
We’re delighted that you found our service so straight forward; that’s our aim.
Please don’t hesitate to contact us at anytime and we look forward to seeing you again in the future.
Thanks Dan
Had a few cars now from driven and…
Had a few cars now from driven and hopefully have a few more in the future excellent service and if there has been a problem it's been dealt with in a professional manner
24 November 2018
Unprompted review
Reply from Driven Motorgroup
Hi Aidy and Lisa,
Thanks so much for your feedback and it's always great to see you again at Driven.
We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.
We’re delighted that you found our service so excellent and professional; that’s our aim. Our problem solving approach is a key corner stone of ours and it is vital that we hear about these from our customers. Please do continue to keep us informed of any issues, no matter how small that may occur with your car.
Please don’t hesitate to contact us at anytime and we look forward to seeing you again in the future.
Thank you for your recommendation.
Thanks Dan
Great service from Jack
Great service from Jack. Knowledgeable, polite, and honest.
23 November 2018
Unprompted review
Reply from Driven Motorgroup
Hi Phil,
Thanks so much for your feedback.
We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to Jack.
We’re delighted that you found Jack so honest and polite; that's really great to hear.
Please don’t hesitate to contact us at anytime and we look forward to seeing you again in the future.
Thank you for your recommendation.
Thanks Dan
New MG, Great Car
Over the moon with the staff here they couldn't have been more helpful
great product knowledge
we are due to buy another car soon
I will definitely be looking here again
the MG has been great for us does what it says, pleased we bought it, its a bit under powered, but after all its my wife's and her safety to me is paramount, thanks to all the staff for making it a pleasurable experience from start to finish
21 November 2018
Unprompted review
Reply from Driven Motorgroup
Hi Craig and Judith,
Thanks so much for your feedback.
We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.
We are so pleased that you felt that the team were so helpful and their product knowledge was so great and we hope that we do see you again soon for your next car. Please feel free to give us a call with what you are thinking about and we can make sure that we have or can source something that is right for you.
Thank you for your recommendation and we hope that your wife is enjoying her MG.
Thanks Dan
Jack was helpful and not a pushy sales…
Jack was helpful and not a pushy sales man Cos I hate them type of ppl , I would use this place again for sure
18 November 2018
Unprompted review
Reply from Driven Motorgroup
Hi Jodie,
Thanks so much for your feedback.
We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to Jack.
We’re delighted that you found our service so helpful and that you’re happy; that’s our aim.
Please don’t hesitate to contact us at anytime and we look forward to seeing you again in the future.
Thank you for your recommendation.
Thanks Dan
Carl who sold me my car couldn't do…
Carl who sold me my car couldn't do enough to help me, he answer every question and was willing to go that extra mile to help me out in making my mind up. Gave me a great price for my trade in.
This will be my first place of call in the future for when I'm ready to upgrade in the future.
16 November 2018
Unprompted review
Reply from Driven Motorgroup
Hi Joe,
Thanks so much for your feedback.
We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to Carl.
We are so pleased that you felt that Carl went the extra mile and gave you the right price for your car.
Thank you for your recommendation and we look forward to helping you upgrade your car in the future.
Thanks Dan
Reply from Driven Motorgroup
Hi Dylan,
Thanks so much for your feedback. We pride ourselves on regularly measuring and managing the performance of our sales team, so this is great to hear and we will pass this on to them.
We’re delighted that you found our service spot on and that you’re happy; that’s our aim.
Please don’t hesitate to contact us at anytime and we look forward to seeing you again in the future.
Thank you for your recommendation.
Thanks Dan
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