Drivefly Reviews 

Park at drive fly from 9th-17th October 2019 to travel to the USA Florida left my car in good condition ! When I collected my vehicle on the 17th I observed a bit on dirt on the rear bumper but just thought it was dirt the next day I decided to scrape the dirt off with my finger only to discover a hole under the dirt approximately 10mm in diameter ! What I believe happened is the the driver who reversed parked the vehicle reversed onto a bit of steel and instead of reporting it he or she decided to pack the hole with dirt to cover the damage! At this very moment grounds works is taking place at the location ! I phoned the office and was told to email customer service
I wouldn’t park my vehicle with this company ever again and I warn any not too. Will update on the company decision to repair my vehicle.

All good when leaving the car at the airport parking but when we arrived back from our holiday we waited over 50 minutes before our car was delivered back to us.

Well where do I start we have used the Birmingham drop of and fly a few times but my word never again I wash and clean inside my car every week on arriving back to the uk I had mud in both front seat foot wells and one of the seats in the back but the back one gets worse they have pulled my seats made a real mess I’ve messaged them and they offered me £15 refund (joke) now seeking legal advise as really really not happy with the actions taken to resolve this problem .!!!!

Please do not use this company if you want a working car back. If I could put no stars I would I arrived back to Birmingham Airport on 15 Oct 2019. After a wait the driver brought my car back and when he tried to get out the car he couldn't. I had to take the key and open it from the outside. Strange. Tried the boot nothing tried the rear passenger doors nothing tried the front passenger door still would not open. Got in the drivers side myself close the door went to get back out and the door had locked itself and could not get it back open. Unlocked it from the outside to get out. More guys came to help then managed to get passenger side doors open and the guys kept saying faulty relay. OK need to get it sorted at a garage then something simple drive it home. My mistake should have AA'd it there because it gets worse the car then decides to lock itself up completely and I can't get in it at all. AA come they have trouble getting in but finally do. Still cannot open doors other than drivers side which I now have to leave open and the best magic trick if it works climbing in through the boot. The AA man say who evers done this has made a good job of this going to cost you near to a 1000 to fix. Thank you drive fly you have ruined my car. Having spoken to a mechanic he says the likely hood of what's happened is the car battery was flat and you have jump started and knackered the car with the surge on doing so. Plus a lady waiting by the side of me was having issues that you had lost her car keys. PLEASE DO NOT USE

They STEAL from you!!
I booked a meet and greet service from Luton.
The following day when I was cleaning my car some one had stolen my aftershave Jean Paul Gaultier 200ml worth £100.
Yes I was probably a touch silly to leave it but I fly across many countries and use lots of services like this. But DRIVEFLY Luton NEVER again.

I have emailed them twice and NO response just an auto reply.
In this modern age I feel abused and totally deflated that a business could treat their customers in this way.
I potentially will edit this review if I get a response from them.

Brillant service from drop off to pick up .Our Driver was extreamly polite and courteous .Will definately use again.

Used them for the first time at T2 Heathrow. When I left the car the covered ashtray was full of change for carparks etc. On the way home I stopped to buy some milk and all the pound and two pounds coins were gone.
I complained to them but was told their terms say all valuables have to be removed from the car.
So, they don't really care they employ thieves and if you do choose to book with them make sure you remove anything of value from the car!

Professional and polite representatives of the company. Very efficient in all ways.Stand out in their field and quite the best Meet and Greet Service I have used.

Having collected my car last Thursday evening, I was appalled by the state of my car when returned.
Having had the car valeted the day prior to me leaving, I left the vehicle in a clean and tidy condition however, when the car was returned there was THICK mud all over the wheels, in the wheel arches and "sprayed" up onto the passenger windows. To make matters worse, the interior drivers side carpet was caked in mud AND the passenger carpet, though not as bad, was filthy (obviously other persons were transported in my vehicle !!).
I have complained, as suggested by the delivery driver, to customer services, though looking at the reviews, I doubt if I'll get any conclusion to this problem.
If I get any conclusion I shall review my comments, but at this point, I will not be using this service again.

Never again - so many other operators to choose from. I waited 45 mins for a pick up on a quiet evening. It turned out the first bus was full so the driver just didn't bother coming to LHR T5. In a service-led operation service was absent. So, never again.

Possibly one of my worst travel experiences ! personally having to wait 1 1/2 hours for my vehicle to be returned with others waiting 2 hours including young children in freezing conditions ( the wind chill was biting). A zero rating all round !!!! Think very hard before handing any of your hard earned cash over and be prepared for a long wait in the early hours of the morning. Shockingly poor service all round !!!!

Great service, easy procedure. Car waiting for us when we arrived. Thank you!

We had to wait over an hour for our car when we got back and the staff is completely under qualified to deal with customers. Please train your front desk person at the parking lot with some customer service skills. Being there with him doing nothing to solve the problem was incredibly frustrating.

Extremely helpful, friendly and efficient.

Don't do it. Car came back covered in sticky tape and adhesive. We took photos and got the key holder to come and check the car when we collected it. He just told us to contact the company as it wasn't anything to do with him. When we challenged it he started shouting at us to leave. Total crap and very probably based on all the other poor reviews, we are unlikely to get a decent response and will need to pay out for the repair work.

Waited an hour for the car to be returned at Luton...terrible

Heathrow Terminal 3 Parking was nice and easy to use. The staff were friendly and helpful and we didn't have to wait or hang around for our car