Drive Green Reviews 

105
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 26 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally knowledgeable, helpful, and accommodating, guiding them without any pressure during the buying process. Many appreciate the wide selection of electric vehicles available, allowing them to compare various models. The overall service is often described as easy and pleasant, with cars being well-prepared and in good condition upon collection. However, some customers also noted concerns regarding vehicle condition, specifically mentioning instances where cars had undisclosed pre-existing damage, such as major repairs or cosmetic issues like dents and scratches, which were not communicated before purchase.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and description. Many customers express satisfaction... See more

Staff

Customers consistently note positive experiences with staff, describing them as very helpful, knowledgeable,... See more

Service

People report ambiguous experiences with service, with some customers praising the helpful, knowledgeable,... See more

Quality

Clients share ambiguous opinions on quality, with some reviewers reporting that cars were advertised as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We had to make an appointment to visit the site, not surprising as it’s not very big. We arrived and I was pleasantly surprised. Good selection of cars to look round. No pressure sales, just unlocked... See more

Rated 5 out of 5 stars

Looking to replace my 2012 Nissan LEAF - decided to go to the effort of travelling to a specialist EV dealership. It was worth the effort, Dan & Reece are v knowledgeable on EVs & good to buy from. It... See more

Rated 5 out of 5 stars

Very straight forward and basically being honest about the suitability of various EV’s in matching your particular requirements. Reece was clear and extremely helpful going that extra mile in setting... See more

Rated 5 out of 5 stars

Drive Green seem to be genuinely driven by sustainability in all areas. Our helper was very knowledgeable, answered all our questions and didn't try to sell us anything we didn't want. We went and... See more


3.9

Great

TrustScore 4 out of 5

105 reviews

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3.9

All reviews

(105)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service, Nice people

I bought a second hand Tesla from them and from start to finish it was a really easy process.
I found them to be like a typical small family business ( I don't know if they are )
I would definitely use them again.

5 October 2023
Unprompted review
Rated 5 out of 5 stars

We have just bought our first electric…

We have just bought our first electric car from Drive Green. The whole experience has been hassle free. Straight forward advice and no hard sell were appreciated. Very efficient set up which I will have no hesitation in using again.
Jenny

14 October 2023
Unprompted review
Rated 5 out of 5 stars

I couldn't be more positive about Drive Green…

I couldn't be more positive about Drive Green. The whole EV buying experience was amazing, from the first point of contact to collecting my EV. Not only did the team at Drive Green help me choose the right EV for my needs, but I had the chance to test-drive many different models to help me make a decision. So happy with my purchase, if you need an EV go to Drive Green.

13 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent range, Excellent service

We have bought two cars over the last five years from Drive Green. I have found the staff knowledgeable and enthusiastic about the transition to electric vehicles. We have had no real issues with either car and feel confident in our purchases. They can get really busy but our patience was rewarded.

15 October 2022
Unprompted review
Rated 5 out of 5 stars

Car runs great and I have no doubts…

Car runs great and I have no doubts that if there was anything wrong, they would help me to sort it out. I would recommend the company. Their cars are as described and at a competitive price point.

13 October 2023
Unprompted review
Rated 5 out of 5 stars

Top-notch customer service

I bought my i3 from Drive Green, and I couldn't be happier. The staff are knowledgeable and talked me through different options, eventually helping me find the best car for my needs. What's more, the staff have been incredibly helpful post-sale, answering my questions about how to use the many different features on the car. I will definitely buy from them again when the time comes.

9 September 2023
Unprompted review
Rated 5 out of 5 stars

What a fantastic car buying experience……

What a fantastic car buying experience… the staff are not only super friendly but super knowledgeable about everything EV. If you’re looking for a pleasurable buying experience without pushy sales people Drive Green is definitely the place to go. Honestly, I couldn’t recommend them enough.

I never thought buying a car would be so hassle free.

Thank you.
David

5 October 2023
Unprompted review
Rated 5 out of 5 stars

Such a quick

Such a quick, easy and efficient process buying my first electric car from Drive Green. And really good support and helpful advice from Reece.

14 September 2023
Unprompted review
Rated 1 out of 5 stars

Check the service records

I bought a Zoe, 2 years old last October . When I put it in for the first MOT this June it failed as the brake pads were so shot I was advised not to drive it. I was curious about this as I had been assured that it had a full service record. It turns out the last service had indicated the brakes needed urgent attention. So a full record of incomplete service. Not my idea of a full service record!
Their response was in effect it was all my fault as I hadn't read the service documents (that will teach me to take someone at their word) and that it had an MOT before I bought it. I proved there was no existing MOT (a ridiculous claim as it is so easy to check). So, a car less than a year after I bought it cost me £650 to fix this to get through MOT due to an underlying fault at point of sale. Very friendly sales force but once it's yours they accept no liability. They pass you onto a lawyer ASAP
Will use main dealer next time

15 June 2023
Unprompted review
Rated 2 out of 5 stars

Lovey Car Poor After Sales

Well its been 8 months and still no date set for a repair promised in September when we bought the car. Tried a few contacts but given the excuse that a back up car was not ready. Also reported a strange noise with reversing within 3 months apparent warranty period - again no serious response.
I sent them an internal review hoping it might jog them but the reality is they sell lovely cars but don't really want the responsibility of after care that any normal used car dealership would offer sadly.
Wanted to return to upgrade in a couple of years but this has probably dented that sadly.

11 May 2023
Unprompted review
Rated 1 out of 5 stars

Worst car buying experience ever.

Worst car buying experience ever.

I bought a Renault Zoe from them in 2022, because of the distance I was unable to view the vehicle in person.

For two weeks I requested pictures/videos of the car, but due to a change in staff I was constantly met with excuses - at the time Zoe cars were selling very fast so I put down a £500 non-refundable deposit before seeing images of the car, a massive regret in hindsight.

On the morning of the delivery I was finally sent a video of the car, which detailed damage to three alloys, the driver's seat and scratches all across the front paint work - which I was assured would be filled in before delivery (they were not).

I had not been warned of any damage and had been told the car was in excellent condition. A lie, clearly.

Because the delivery was that day, I felt pressured to not cancel as there was a non refundable £500 deposit. They also refused to reduce the price based on the new information stating it was built into the price of the car.

The car arrived that afternoon (the delivery driver was lovely) and I felt further pressured to accept the car due to the possible £600 delivery charge if the car was sent back to them - £300 to deliver, and £300 to take it back to them if not accepted.

The only compensation they provided me was a paint damage filler pen, which they bought off Amazon for ~£20.

After a long conversation over the phone I was told nothing could be done and no reduction in price could be made. I was pressured into completing the purchase and almost a year on I wish I had not.

Worst experience I have ever had, the actions of Drive Green in this instance scream of anti-consumer practices.

I would never use they service again.

1 August 2022
Unprompted review
Rated 5 out of 5 stars

Thoroughly recommended - the best way to buy an electric car.

Drive Green are on a mission to do things differently - to be better, and to help educate people in sustainable living. Having just bought my first EV from Drive Green, I have nothing but praise for them. I spent considerable time researching the vehicle before purchase, and DG's film clips and information were some of the best out there on the web. Their website is extremely informative on all aspects of buying and owning an EV. On Visiting, Reece was an absolute pleasure to deal with in every respect. He could not have been more helpful and absolutely nothing was too much trouble. We were able to discuss the merits of other cars as well as taking out another car for a test run. All our questions were answered to our full satisfaction, and after purchasing our first EV, Reece gave a thorough and comprehensive hand over. Buying a car can ( but shouldn't) be a daunting experience. Buying from Drive Green was an absolute pleasure and actually is something more than just buying a car. It is about a move to a more sustainable life style and a better way of living. Drive Green are to be commended on their approach in every respect and are a company I value and trust. I cannot recommend Reece and the team at Drive Green highly enough.

25 March 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

The service from start to finish was excellent. Rees was so patient and went beyond expectations helping me find the perfect electric car for my needs… I love my Zoe. My advice is don’t go anywhere else for your car … these guys can’t be beaten for quality and service.

4 March 2023
Unprompted review
Rated 5 out of 5 stars

We bought our Renault Zoe from Drive…

We bought our Renault Zoe from Drive Green and are completely delighted with both the car itself and the advice provided pre-sale by Reece and the team at Drive Green.
It was so informative and reassuring to talk through the various options on a couple of visits, and to be given the confidence to make the switch to our first ev with their after sales service guarantee.
I have recommended Drive Green to everyone who has admired our new car! Thank you all, a superb experience.

3 March 2023
Unprompted review
Rated 5 out of 5 stars

Friendly and cheerful help from Reece…

Friendly and cheerful help from Reece Cleverly made my purchase a pleasurable experience, and any nerves about driving an EV for the first time eased with Reece's help. Phone calls were returned very promptly and I feel confident that the after sales help offered would be forthcoming if I needed it. Would throughly recommend this company

9 February 2023
Unprompted review
Rated 5 out of 5 stars

This is the second time I have bought…

This is the second time I have bought from Drive Green, and so have several friends. I would not go anywhere else. Excellent service. Reece Cleverly was delightful. Even though I booked to look at one car, about which he was very knowledgeable and had clearly done his homework, he was equally impressive about a different car that caught my eye - even though it had only arrived that morning! Reece had just the right combination of enthusiasm, professional friendliness and courtesy whilst never giving the "hard sell". Once Id decided on the car I wanted he and the other staff went out of their way to get it available for me ASAP. I LOVE my car and thank all the team at Drive Green, especially Reece.

5 January 2023
Unprompted review
Rated 2 out of 5 stars

A Real Disappointment

I wanted to upgrade my Zoe and booked to look at the 3 that they had. I was assured that all were available, so I test drove my favourite, but when I got back, I was told it was sold. I got a definite figure to purchase my next favourite allowing for the part exchange of my current car. The following day when I contacted them to say "yes", they reduced my P/X by £95.00 because the service was due in 2 months time. However, I did proceed and paid the deposit and arranged a collection day. Later, I got a phone call effectively calling the deal off by saying they'd made a mistake on my Zoe P/X and that it would cost me another £1400.00 if I still wanted to proceed! I would therefore warn anyone to be very cautious about dealing with this company - professional they're not!!!!

22 September 2022
Unprompted review
Rated 2 out of 5 stars

Poor communication, Poor Aftersales, Poor Customer Service

My initial review was tinged with excitement of getting an EV. The car I brought is a Leaf. And a lot of the functionality is dependent on a SD card. The SD was missing. But I was assured it would only be a matter of days to be resolved. Over 5 weeks later I am now incredibly frustrated at the lack of an ETA or communication from Drive Green. It is claimed that the delay is with the Nissan dealership. I didn’t mention their poor communication in my first review. But communication via phone or email appalling. No response to phone voices messages. And days to get a response to email. And I am now always having to chase up. It would appear that they are like every last typical second hand car dealer, in that the moment they have your money and you’re off their forecourt they will have no interest in you at all. I would strongly advise that you are absolutely sure that the car is 100% before you drive off. As my experience of even getting a simple SD card has been forecast a 3 month turn around.

9 May 2022
Unprompted review

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