Drivalia España S.L.U. Reviews 

We regulalry hire vehicles abroad & I can safely say that Drivalia at Alicante airport is the best overall experience we have ever receivex. In an industry that is fraught with poor service & efficiency , Drivalia proved that it can be done! Extra thanks to the lady on arrival in the office & both drivers on the transfer journies who were friendly and efficient.

If I could have given lower review I would. We booked the car for pick up in Palma: wait time to get the car was 2.5 hours . We had to stand outside in the heat of 37c for one hour. No water provided. This is real hazard.
We had a prepaid booking : After waiting, they told us they do not accept Amex as a credit card (for security ) ; they did not accept any of our debit cards or prepayment of extra deposit, they demanded we pay extra for their insurance which cost us the same as car rental. After that we had to wait for another 30 min to get a car . 3 hours in total , they said it can be the same to drop the car .
advice : do not use this company. Awful services

★★★★★

Really impressed with the Ford Focus — it made the whole rental experience a pleasure. Comfortable seats, responsive handling, and great fuel economy made every journey easy and enjoyable. The interior was clean, well laid out, and everything worked exactly as it should. Spacious enough for luggage without feeling bulky to drive. Would absolutely choose this car again — highly recommended!

Great experience at Girona airport.
Fast and friendly service collecting the keys and explaining everything.

The car was very clean in excellent condition.

Car checked fast on return.
Would definitely use again.

Attencion service price all you need you have.
Special thanks to Merce & Miguel for their polite and aleays problem solving actitude.
For that I always choose drivalia and recommnend %100.

Gracias equioo DRÍVALÍA

BENJAMIN

Silvia from Alicante Office is very friendly and the quality of the service is professional and outstanding.

Good service, quick pickup from the airport to the car rental by Miguez.

WATCH OUT .. DO NOT GO WITH THEM
We had no damage at all but there was a little scratch.. 0.001 mm we had to pay 204€ .. not one other company would react the same..

Alberto helped us and was really professional and helped us very good. The BCN officice service was good!
The shuttlebus to and from the airport works very well! You don’t have to wait long!

I would really recomend Drivalia.

Cristina was Very helpful and informative on our check out with the car hire. We had a good experience with them.

This was my second time booking a car from Drivalia. The first time in Málaga was perfect. So I booked with them again and this time tainted my holiday. I got caught for €175 because my pin wasn't working on my credit card and they refused to enter the details on the computer to bypass the pin but said I could use a debit card to purchase there insurance which was €174.95. Also I requested a manual car with full fuel and received an automatic half full which also ended costing more as the car went back with around 30 euro more fuel than when I got it. All they said was I booked the car with do you Spain and not directly with them so none of the agreement was with them. But the worst part is a guy also renting a car there was trying to help us and was talking about entering the credit card details in manually. He was fluent in Spanish and spoke to them directly. He didn't get aggressive in any way or abusive. Even so they said they were not giving him his rental and called the police. I waited for the police to come in case he needed me as a witness. I hope he got sorted in the end. Overall not a good experience. I won't be using them again and would advise the same

Alberto at the Barcelona office was nice and helped a lot.

Very helpfull and kind people, in special Alvaro helped us very well (bcn).

The office in Barcelona provided me an excellent service. Wanted to mention one name though, since he was exceptional, Alberto. Gracias !

Great company and very pleasant people working there. The service was calm and professional. The car was brought right to the entrance, so there was no need to walk around the parking lot looking for it. There were no unnecessary questions, and the whole experience was comfortable. I highly recommend them.

We have been using Drivalia for the last few years, 6 times a year. Our last trip a couple of weeks ago and we returned the car as we normally do. My husband always videos every car we get to show scratches on it before we take it away. When we got back to drop the car off there was a couple parked next to us who were being told they had to pay for a minimal scratch on the car which they said was on there this developed into an argument going on. Then an Eastern European lady came out to see us, we’d never met her before really nice lady, but she went around the car which was black with her fingertips licking her finger tip and looking for tiny marks any little mark there was a hairline scratch by the passenger door handle which my husband then promptly showed her that it was there when we got the car it was on his photograph and she then said but in my opinion it’s a different one and tried to charge us £1500 for it. We obviously were not happy with this. We asked see a manager who was not available. We then went into the office with her and she then said to us if you pay me €200 now which buys our insurance that’s all you will have to pay. What a scam trying to sell us Insurance we have our own Insurance after said incident all it is the thing it’s I love the spot where it is I love the garden you could open up the front make so much. I just don’t understand why it hasn’t sold because I just think it’s a great spot there but for some reason, it hasn’t, but I don’t know why it’s all her parents might have a bit more money but also if the first time bias they could go in a lower offer and the owners may want to take that cause it’s free. I don’t know all good fingers crossed for a hair hair crack a hair scratch this is a scam and they’re obviously trying to make money out of people disgusting we had two more bookings with Drivalia we’ve cancelled both will never ever use them again which is a shame because I’ve always recommended them. I know there are people out there that will say we’ve used Drivalia for years no problem, but honestly, the company has changed. When we were in the office, I was telling other people what had happened. The young lady came from behind the desk and threatened me saying if I said bad things about the company I could not have a lift back to the airport. AVOID DRIVALIA. We have cancelled our next two bookings. 😡

Very good experience, and good service. Located just outside the airport which is walking distance. Only took 10 minutes to get the car, and had a brand new MG. Dropping the car back off again, was easy and only took 5 minutes. Very happy with the service of the team. Would rent again

I booked a car through Holiday Autos with Drivalia at Malaga airport and prepaid in full via voucher. My flight was delayed, and when I arrived at the desk, staff were immediately hostile and confrontational — raising their voice, telling me it was my fault for being "late," that the prepaid car was no longer available, and that since I'd paid Holiday Autos and not them directly, it wasn't their problem.

The tone from the staff was aggressive and dismissive from the very first interaction, with zero attempt at de-escalation or basic customer service. At no point did anyone offer an alternative vehicle, a partial solution, or even basic courtesy. I was left stranded at the airport and had to book a last-minute rental with a different company at extra cost.

I also opened a claim through Holiday Autos, but Drivalia has shown no willingness to take responsibility or offer any resolution.

Flight delays happen — that's a normal part of air travel, and any car rental company operating at an airport should have a basic policy for handling it, especially for prepaid bookings. Being met with hostility instead of help made an already stressful situation much worse.

I would strongly caution anyone considering Drivalia, especially if your travel plans have any uncertainty around arrival time.

Very kind and nice service from the young lady.

First class service, friendly staff and a spot on car. Thank you!