Drivalia España S.L.U. Reviews 

Our experience with Drivalia was excellent. When my partner fell over, two of their members of staff rushed to help and checked he was okay. One of the suitcases had torn open my hand and one of them rushed to find paper towels. He then came back with a bandage and some antiseptic and made a brilliant job of cleaning and bandaging my hand. He also insisted I went straight to hospital to get it stitched up. When we returned the car I found his name is Angel - to whom I am eternally grateful. The car was superb in every way. Needless to say, I highly recommend Drivalia.

Fantastic service from start to finish! The shuttle transfer from the airport was perfectly smooth and quick. When I arrived at the desk after a long, delayed flight, Yahya was there to greet me. He was both incredibly professional and genuinely friendly, making me feel so welcome as a client right away. He completely turned a stressful travel day around. Thank you, Yahya!

I’ve been using Drivalia for around 20 years for work and holidays. The staff are always super helpful and I recommend the “Ultimate Package” for worry free car hire. I have used all the car hire companies at Alicante Airport over the years and in my experience Drivalia are the best. John, Igor, Silvia all deserve a special mention for their hard work and attention. Gracias

Great experience,
MERCE, attended to me very well

Valencia
Booking Ref DYS-2100087022
Matricula 7894NKR
Contractor VLC6005303

Service member Daniel is a handsome guy, but the company is whorse. Never ever next time.

I would give 0 stars if I could.

I arrived at the Drivalia desk with all the required documents and a Monzo Mastercard credit card for the €1,400 security deposit. The employee said they don't accept cards from online-only banks but seemed unsure whether Monzo qualified. He used a public website vccgenerator.org to check my card and then told me it was "from Nigeria", which made me feel like I was being scammed because I know Monzo is a UK-licensed bank with the same obligations as any other bank.

The only solution offered was to buy Drivalia's insurance. Once I paid to reduce the excess to zero, I suddenly didn't need a credit card anymore. It felt like I was being pushed into buying insurance.

When I refused, I wasn't given any other option of payment, so I walked away frustrated. The employee was very unprofessional and called me "burro con palas" (an idiot) during our argument and refused to give me anything in writing explaining why the vehicle was denied.

What worried me most was that my card was checked using a random public website that wasn't even using HTTPS.

The frustrating part is that I rented from Drivalia in Portugal about a year ago using exactly the same Monzo Mastercard credit card, and it was accepted without any issues.

Avoid Drivalia. Terrible customer service, inconsistent policies, and completely unprofessional behaviour.

Very good services, good cars
Miguel is the best!!

Cristina handled the handover to us quickly and smoothly, and we got an almost new car - thank you! When we returned the car, it wasn’t clear which counter we were supposed to wait in line at for returns. Presumably, all the counters handle both. That's a shame, because returns take much less time than pickups, so you end up waiting unnecessarily long to return a car. At some point, an employee who came in from the garage took our car keys, disappeared briefly, and when he came back, he continued working at a counter without saying anything to us. After a while, we asked if everything was okay and if we could leave. He was surprised by our question, since as far as he was concerned, the matter had long since been settled. We did not receive a confirmation of the return.

Avoid at all costs! Worst rental company.

We had so much trouble with hiring our car from Drivalia.
And now they are emailing me saying I owe them money when I do not and this is the first I’ve heard of it. We returned the car nearly a week ago, upon return we were told everything is fine (as it should be), and out of no where I have just got an email saying I owe them money! No invoices, no proof, nothing.
Avoid Drivalia, the cars are bad quality and the shuttle bus didn’t even turn up to take us from the airport.

Alberto gave us a super service at the BCN office.

Blatant racism and dishonesty at pickup. Avoid Drivalia (especially Alicante).
We were first helped by a member of staff called Maria, who genuinely tried to assist us. That ended the moment her supervisor stepped in. He refused to give his name, was rude from the start, and claimed the charge was not a deposit on the car but a “negligence deposit.” I showed him written confirmation from DoYouSpain (the agency we booked the car through) stating there was no deposit on the booking, and he dismissed it out of hand.
What followed was open racism. We are a group of six Middle Eastern lads, and when we raised our concerns he made a racist comment, telling us “this is not Marrakesh Market.” There is no other word for that than racism, and coming from a supervisor representing Drivalia it is disgraceful. He then spent the rest of the interaction shutting down Maria’s attempts to help us, undermining the one person who treated us with any decency.
I only agreed to pay the deposit because he personally guaranteed it would be returned to my card the instant I brought the car back. That mattered, as I had another deposit to pay the very same day. I returned the car exactly as agreed and the money did not come back that day. It took until the following day, leaving me stuck without funds I had been promised.
Between the racism, the dishonesty and the broken promise, this single experience ruined a large part of the holiday for me and the five people I was travelling with. The racist treatment alone should be enough to make anyone think twice before handing this company and their discriminatory staff any money. Avoid Drivalia.

Alberto was very nice and served me quick. The process was easy and straightforward. All in all, the service in the Barcelona office was good.
Can recommend!

One star is going overboard. . Horribly unorganized and chaotic pickup experience. First car came with a soaking wet passenger seat, as if they had washed it with the window open. Made to wait an hour outside in the scorching heat for them to a new car. Sure, we understand these things happen, but it gets worse. .

Denied all insurance at the counter. Was subsequently billed for additional insurance. After the bill was already settled, a sneaky email came in saying that there was an additional charge.

Zero customer service afterwards.

It's common practice for these companies to try to bill in excess of what you've approved verbally, Drivalia is certainly doing this.

Customer service for three weeks and not returning any of the emails .

Avoid this company at all costs. They might come in less expensive at times, but you're going to pay later.

Deceptive Practices

Cannot recommend Angel at Drivalia Alicante Airport highly enough. We came in needing a longer-term car and Angel went well above and beyond to sort us out. He took the time to understand exactly what we needed, talked us through the options properly, and arranged a great-value bridging rental for two weeks while we got things set up. No pressure, no hard sell, just genuinely helpful service.

One thing worth flagging for others: the 12-month CarCloud subscription requires a Spanish driving licence, which we were not made aware of anywhere on the website beforehand. It would save people a lot of confusion if that were stated clearly online. To Angel’s credit, he handled the situation brilliantly and found us a solution on the spot rather than just turning us away.

If you’re picking up a car at Alicante Airport, ask for Angel, you’ll be in excellent hands. Thank you again!

At first, there were some slight miscommunications. However, Anas went above and beyond to help us resolve everything. He honors his agreements and even provided us with a free upgrade. The whole process was smooth and professional, and any initial confusion was quickly cleared up. I'm very happy with the overall service and would gladly recommend Drivalia to anyone looking to rent a car in Spain.

I've recently rent a car in Alicante and my experience was excellent! The customer service provided by Leandro was great and the best so far in all the times I've rented a car. The attention to details and the way he helped me was astonishing. If you visit Alicante and want to rent a car, Drivalia is great. 1000% recommend

Directions from arrivals to meeting point were poor. You don’t have to use the moving walkway, despite the instructions saying that you do! Also, we didn’t see any signs for ‘Otros VTC’.
Staff at the depot (Rachele) were helpful.

Sabrina welcomed us very hospitably. Dropping the car back was super quick and efficient. Our ride to the airport terminal was ready and waiting. Very polite staff. We would recommend using their services.

I got a renting that was great, Hasna was amazing, took good care of me and I returned the car with no problem at all and very fast service.

The Most Useless and bad service ive ever expericend- never again