Dreem Health Sleep Clinic Reviews 

199
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 191 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, professional, and genuinely caring, making interactions pleasant and supportive. Many people found the overall service and user experience exceptionally smooth and easy, appreciating the convenience of at-home studies and virtual appointments. However, some customers noted limitations in service, feeling only certain sleep issues were addressed or necessary medications could not be prescribed. A few others also experienced communication and logistical challenges, including follow-up delays, issues with reports, or difficulties resolving problems via email.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, kindness, and... See more

User experience

Users describe positive interactions with user experience, often highlighting the ease and convenience of the... See more

Service

Reviewers highlight positive aspects of service, particularly the convenience of at-home appointments and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers appreciating the helpfulness and... See more

Product

People report ambiguous experiences with the product, with some customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I signed up via Amazon Health not really thinking much. My wife has complained that I snore. I've tried seeking help but it's difficult finding a sleep study in my area and I often get confused with... See more

Company replied

Rated 5 out of 5 stars

Talking with Mary Beth Willis felt like talking to a well informed friend. She is so kind and knowledgeable. Looking forward to seeing my test results and discussing them with her. Thank you so much f... See more

Company replied

Rated 5 out of 5 stars

Blessing was very helpful in explaining how to proceed with ( monitoring device being sent to me. She was also very helpful in explaining my sleep test results too. I liked the convienience of the s... See more

Company replied

Rated 5 out of 5 stars

It was a good experience all around. The sessions were helpful and insightful, and the sleep study was really valuable, especially because it had 2 nights of data. I've made some adjustments to my eve... See more

Company replied


Company details

  1. Sleep Clinic

Written by the company

Dreem Health is a 100% virtual sleep clinic designed to make getting a diagnosis and treatment for sleep disorders as easy as possible. Meet with a licensed sleep specialist online, take a home sleep test in your own bed, and get a treatment plan that fits your life. Available nationwide, Dreem Health’s services are covered by most major insurance plans or available for self-pay. From sleep apnea and snoring to insomnia and daytime sleepiness, we’re here to help you sleep better and wake up ready for life.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

199 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(199)

183 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brandi is awesome!!!

Brandi is awesome. She’s a great listener, explainer and problem solver.
I would love to work with her anytime!

23 April 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi Amy, that's wonderful to hear. We'll be sure to share this with Brandi because we know it'll make her Tuesday! All the best. - The Dreem Health Team

Rated 1 out of 5 stars

Dreem is prohibited from prescribing standard sleep medicine medications (xywav, modafinal, vyvanse, waxix, etc.).

It was very easy to schedule an appointment and my practioner was very knowledgable. My issue is that Dreem markets itself to help people with sleep issues/disorders, Usually, these patients require special medication that often involve meds like vyvanse and adderral. The practictioner made it clear at the beginning of the call that Dreem is unable to prescribe these medications. How can they market themselves as as sleep medicine doctors - yet they are unable to prescribe the very types of medicine sleep disorders require? Again - very nice and professional - but a complete waste of time if you are looking for help with a true sleep disorder.

24 April 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Dear Taedra, thank you for taking the time to share your feedback. We’re always looking for ways to improve our patient experience and appreciate you bringing this to our attention. At this time, the Dreem Health website does include information about the types of medications our providers can and cannot prescribe. We’ll continue evaluating ways to make this information more visible and easier to access throughout our patient journey. We appreciate the opportunity to support your sleep health and wish you the very best moving forward.

Rated 5 out of 5 stars

Very helpful and explained the results…

Very helpful and explained the results clearly.

23 April 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi Nani, we’re happy to hear that the walk-through of your sleep test results was beneficial. Making sure our patients feel confident moving forward in their treatment is always our goal. Wishing you many nights of restful sleep ahead! - The Dreem Health Team

Rated 5 out of 5 stars

Jack did an excellent job

Jack did an excellent job explaining how to use the apparatus as well as my results.

2 April 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hello Jill, thanks so much for taking the time to share this. We’re so glad to hear that Jack was helpful throughout your experience at our clinic. We’ll be sure to pass along your kind words! Thanks for trusting us with your care, it means the world to us. - The Dreem Health Team

Rated 5 out of 5 stars

Sleep study made easy!

The sleep test was so easy compared to the one I had 15 years ago. The follow up with the Nurse was a very pleasant and informative process. I highly recommend Dreem Health Sleep!

16 April 2026
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Dear Michael, this is fantastic news! Our main goal is to make it simple to get tested, diagnosed, and treated for sleep disorders, and we're so happy that you felt this while working with us. Thanks for your kind feedback.

Rated 1 out of 5 stars

The process took over 6 weeks

The process took over 6 weeks, they dont answer the phone most of the time AND to be especially rude they are charging me for a second test without disclosing it would be an additional fee. Not paying that charge. Lousy service

20 March 2026
Unprompted review
Rated 1 out of 5 stars

Communication

Communication. Report not sent to my doctor. Not hearing back on setting up machine. Very frustrating. I would not recommend this service to anyone. Beverly Slaughter

15 April 2026
Unprompted review
Rated 4 out of 5 stars

Dr Andrea has been very easy to work…

Dr Andrea has been very easy to work with and full of helpful information. I appreciate that she was willing to talk over different interventions for my sleep apnea, not just push a CPAP.

I was not crazy about the app, but am learning to work with it. We did decide to go with a CPAP and Dr Andrea said that I would be hearing from a company about that--but I am unsure which company, how they will contact me and how long it will take.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

The service provided was clear and…

The service provided was clear and thorough. The app is super easy and the appointments through telehealth are flexible with my work schedule. I really needed help with my sleep health and Dreem has been a godsend.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent and timely service

For some reason, the Department of Motor Vehicles threatened me with the revocation of my license due to having been diagnosed with sleep apnea 26 years ago. I tried getting an appointment with a sleep doctor, but they were unhelpful in working expeditiously to beat the deadline of the revocation. I just happened to find free health online and gave them a try. They immediately set me up with a wonderful healthcare provider, and I was tested within no time at all. I used their home sleep study and received the results that I do NOT have sleep apnea after all. They are providing me with the necessary proof to show the DMV that I am fit to drive. I highly recommend dreemhealth!!

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Very convenient and informative at home…

Very convenient and informative at home sleep study. The device is easy to use and you don’t even feel it at night. My Sleep nurse practitioner was great at reviewing the results with me and gave me actionable insights for how to improve my sleep.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Experience by all!!!

I totally feel so cherished to have medical people by my side at all hours and days of the week. They all treated me with full respect. That meant so much me to me.

I highly wanna congratulate Jamilia Battle, and the two Amy’s. One from DreamHealth and one from United Health Care.

25 March 2026
Unprompted review
Rated 1 out of 5 stars

Charged after cancelling our appointment

We scheduled an appointment for my husband and received a quote since we are self pay. Since you cannot talk to an actual person, we did a bit more research. We realized that an in home sleep study is not the best fit for him since he has some lung issues. I clicked the "Cancel" button 24 hours before the 3/9 appointment. As I was looking at my HSA card the charge went though. I have not been able to get in touch via the phone or via email to speak to someone about this charge. I would be very leary about scheduling an appointment with this company. Seems like a scam to me once they have you HSA card information it is a gurateend charge on their part.

9 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look