Dreamland UK Reviews 

I had a dreamland throw go faulty on me ( over heating detection issue ), messaged dreamland who got back to me very quickly, less than 24 hours later I had a returns tracking id, and dream land turned round the shipping within 2 working days.

Bought heated blanket for my wife and she hasn't left it since.
Initial order was wrong colour for my wife and they exchanged with no issues, very good customer service.
Only problem is that my daughters keep trying to steal the blanket also!

I purchased a Dreamland throw from another retailer. After a few months the controller failed, but the retailer wouldn't replace the controller so I took it as a loss. Three years later, I contacted Dreamland about purchasing another controller, providing proof of purchase from the other retailer.
They have replaced the controller free of charge, despite the time lapse.
Needless to say, I am delighted!

Had an overheat issue with a heated throw and received clear instructions on how to return item to receive a replacement.
Staff are both helpful and professional

I couldn’t be happier with the service I received from Dreamland. I bought an electric warming throw last year as a gift for my girlfriend and it’s been used daily, it’s an excellent product. When it recently stopped working, I contacted customer service and the experience was faultless from start to finish.
The team responded quickly, clearly explained the issue, and guided me through the warranty process with no fuss at all. Once the return was sent, a replacement was shipped promptly and I was kept informed throughout.
Really friendly, professional support and a company that genuinely stands by its products. Highly recommended.

I'm on my 3rd electric throw - the first 2 getting the same problem, with the number 1 light coming on which is their heat overload detection. Apparently they need replaced when this happens. Hopefully 3rd time lucky. Great customer service though - send me replacement quickly - hence 3 stars.

Superb after care service. Had a fault with our heated blanket. Contacted the customer service team who advised what I needed to do and emailed me the details immediately. It was all so straightforward and on providing proof of return, a replacement blanket was already
dispatched. Couldn't ask for better customer care

A great company to deal with, very responsive and very helpful. I really appreciate all their help and support.

I purchased a heated blanket in May 2024 and absolutely love it. Unfortunately, it stopped working in January 2026. I took the chance in contacting Dreamland to see if they could advise and to my absolute delight, they have issued a brand new blanket on the same day I sent the faulty one back to them. The customer care I have received has been exceptional and I genuinely cannot recommend Dreamland enough.

I bought a heated thow, it was so good I have since bought 4 as gifts. The customer service has been excellent.

There is no star rating for this awful company!
Got ACUTE burns on legs and face from an Electric Throw and they will Not accept liability they say my skin is sensitive which my GP clarified it is NOT !
My burns are so severe and painful my two top layers of skin have been completely damaged!
This is 4 months now and not getting any better.
My GP says could take years to recover to stay out of sun ,wind using phone and watching TV due to photosensitive reactions.
I’m taking this AWFUL company to COURT!
Please DO NOT USE their products
DANGER ⛔️ 🆘🆘🆘

We propt in reply by email and organising my return and another out to me

Brought a diffuser in May 2024 that came with 2 year warranty. Unfortunately the diffuser developed a mechanical fault, I contacted Bellissima Italia on their website and was emailed back within 2 days to ask for a video of the noise it was making. This was all sent over and Sabrina informed me they were happy to offer a free replacement, sent me all details for the return and asked me to send proof of postage. The item was sent back on 5th February, my proof of postage was acknowledged on 9th February and a new confirmation email sent the same day. My new diffuser arrived on 10th February which I thought was very fast.

My case was handled from start to finish by Sabrina who was very helpful. Took 1 star off as I had to pay for the item to be sent back at my own cost, it was only £6.90 however it would have been nice to get this refunded due to having sent the item back through no fault of my own.

Purchased electric blanket incorrectly ordered 2 returned one back in November 2025 still waiting for refund. Customer Service non existent they don’t pick up phones or reply to emails.

Excellent customer service. Item arrived quickly but sadly was not suitable, However I was able to return it without hassle for a refund.

I absolutely love my Snuggle Up Electric Warming Throw from Dreamland. It’s a really efficient way to quickly warm up and get cosy. I was therefore very disappointed when the blanket stopped working the other week. I reached out to Dreamland Customer service following this and was put in touch with Alessia who was great. She responded quickly and clearly, explaining what was causing the fault and provided a solution to fix my issue. Now I’m able to continue being warm and cosy, all thanks to Dreamland!

After having to return a faulty heated throw, which I was refunded for I saw that the original heated throw I have (which works, Alaskan husky) was on offer at another company. I ordered it only to find that the controller on that is completely dead!!! What’s going on with the heated throws atm? Really disappointed as my original one is so good???

It took a bit of time to get it sorted but I want to thank Alessia for her help sorting our problem and sorting our problem for us.

My last Dreamland Underblanket lasted almost 20 years, hence a new one had to be Dreamland too - I ve got Hunker Down Scandi Sherpa Underblanket - King size, Dual Controlled. Last one was also dual control, and labeled a king size but somewhat smaller than the size of my mattress. This one actually covers the whole mattress; every effort is taken, with the latest technology, to accommodate safety of its use, obviously always adhering to manufacturers guidelines which are very clear and extensive. All instructions are easy to follow.

I kept all my expectation of its first time use at a reasonable level. Once I switched it on, set it on heat 6 for 5 minutes, and soon afterwards it was pretty warm indeed I have various health issues, a muscle disability and difficulty falling asleep due to my pain … but after using this Underblanket, it gave me such warm, comfortable feeling… and I fall asleep within half an hour. I use mine to warm up, during the time I sit in bed and read, and not using it for overnight at present. With cost of heating going up all the time using an electric blanket is a bliss, hardly any cost to run. It is reliable heat and consistent warmth evenly, and comfort throughout its use. It is a perfect combination of functionality, immense comfort, and affordability. I highly recommend it!

I ordered a throw in September, which unfortunately developed a fault in January. I contacted Dreamland via email as I couldn't get through on the phone but the speed of contacting me regarding a replacement has been excellent. They straight away sent a DPD thing for the replacement (which due to my personal life was delayed until yesterday around 4.20pm for completing). This morning, they confirmed that the original throw I ordered was out of stock but offered me a replacement (different colour but overall same throw) and I've already had the email confirming they're sending it out. The blankets are fantastic (I work from home so use them to save heating entire house) and the team have been great to deal with (Shout out to Alessia B). This is actually my second throw from Dreamland with the original one I purchased in January 2023 still going strong!