DreamCloud Sleep Reviews 2,621

Delivered on time, the mattress is just perfect, never had a better one. 10/10

Very comfortable mattress and great customer service. Only negative is that they charge £15 to carry a 50kg mattress into a room of choice.
It comes in a 3ft 6” by 18” box which I could have easily done it myself if I’d have known it was compressed.

Only had mattress a month, hence only the 4 stars.
The mattress is great, well manufactured very comfortable and has given us great night sleeps. May it continue

best sleep ever its true what people say you sleep a lots better you don't want to get up would recommend this mattress 💯

The delivery was an absolute disaster! Two rather unpleasant individuals turned up. They were very uncooperative and rude. They dumped the consignment on our sitting room floor. The packaging was badly damaged and held together with sellotape. This was reported to DreamCloud and the courier company. One of the men asked us for money at the door! They were both of Indian origin.

After dragging package upstairs to bedroom (it weighed 47KG) we removed the outer packaging to find a label on the mattress saying "double". We had ordered a King Size mattress. We reported this immediately. We didn't open the vacuum packed mattress but placed it back in box. Later that day we were told a replacement was on order, and would take 4 days. However we were allowed to open mattress to sleep on until replacement arrived. On opening we were surprised that the mattress was in fact the right size ie King Size. We reported this and cancelled the replacement. During the following week I received numerous calls from the courier wanting to rearrange delivery even though I cancelled. The bottom line is that the courier was awful. The labelling of the product was not accurate. The mattress itself is wonderful and extremely comfortable. We also had the old mattress taken away, and this service was flawless.

The experience was very good although the matress wasn’t for us. We bought the DreamCloud mattress, also because of the reviews and the description.
Unfortunately and after four weeks we’ve come to the conclusion that the particular mattress we’ve bought, was not what we were looking for.
I definitely recommend, trying before buying, as we’ve come to realise, we are all very different when it comes to comfort.

Don’t buy. Scam. Mattress is terrible quality and has made my sciatica 10x worse. Wish I could have kept the money and bought a better brand!

Should advice customers if you purchase a mattress don’t cut of fire warning tab ,because if not satisfied with your item they will not accept a refund

The box my mattress came in was really badly damaged, and my mattress has scruff marks on it, I asked the driver to take photos to send back to the company because he refused to take the item back, I have taken loads of photos for proof

Great website & company to use, most comfortable bed I’ve ever had & would highly recommend.

Hybrid mattress is fantastic!

Amazing experience from start to delivery and the mattress is a dream to sleep on. Love it!

Good mattress

From making the order to delivery we have been impressed. The mattress is very comfortable. Our initial query was dealt with extremely promptly and we were guided through the process of delivery and disposal of the old mattress.

There were issues with the delivery guys who said I had a standard delivery, whereas I'd opted for the option of delivery to a room of my choice. No reflection on DreamCloud but the packaging was in a dreadful state & filthy all over, not helped by the wet weather so my carpet also got dirty from the packaging. How or where it has been stored prior to the delivery I do not know. I did communicate this but received no answer from the man bringing the mattress into the bedroom.
There isn't an option to have the bed put together for you, and as a disabled pensioner, that would have been handy. The colour of the base was lovely. I bought the higher priced mattress as I have arthritis and joint pain and felt this gave the best option for my needs. I was looking forwards to having the new bed but the mattress was very unforgiving and hard. By the morning, not only was I aching all over, I was very hot. This wasn't as cool as I'd been led to believe. It got so bad for my joints that I could not sleep on the bed at all. I contacted DreamCloud about a return and was asked if I'd like to try a 'mattress enhancer' worth £70 to see if that helped. It arrived on time. Thin is the only word to describe it and it was pretty obvious it wouldn't enhance anything but I tried it for two nights. Each night my pain increased from the hard mattress and became really sticky hot from the enhancer; not pleasant. Unfortunately, I will have to ask for a refund and send this mattress back. For a lot of people this mattress might be brilliant, unfortunately, I'm not one of them.

Very straight forward purchase of my new super king mattress. The website was very clear, instructions on how to arrange delivery was very clear and the delivery and pick up of my old mattress was superb.

The mattress itself is lovely, however the cash back scheme via Quidco seems a cop out!! We followed the process to a T making sure no additional browsers were open, no voucher codes were used etc... and we were due over £100 cash back to be told they have declined the cash back claim as we must have had a browser open which voided it.

That's a joke, it's because it's a decent amount of money that they won't let us claim. It's such an easy excuse not to pay people. It's so disappointing when you do everything right and follow the procedure to be told no months later.

All I'd say is don't be surprised if you don't get any cash back from this website.

Website is very clear and straightforward. Costs look competitive and other reviews look positive. I had a question re collection of our old mattress and was directed to a dreaded virtual assistant….. Question asked and I think for the first time ever I was answered swiftly, concisely and accurately! I navigated the last part of placing the order, close to Christmas so doubtful in my mind on delivery date, but in essence, delivery within 5-6 days including the weekend. Very happy so far…

Everything went well from ordering to paying the only thing which was wrong was the delivery the two men who delivered the mattress refused to take it upstairs saying the delivery was hall only which i certainly did not ask for so my wife and I who are both over 75 of age after a while manage to get the heavy mattress upstairs which i can assure you I was not happy with so this is what it's like these days so yes not happy with that side of things Everything else was spot on thank-you

The mattress is fine & very comfortable,however we picked free lightweight quilt as part of Black Friday deal and never received it which is disappointing.