Very helpful and responsive Customer Support. Although the mattress did not work for me the support team sent an enhancer to see if that helped. It did but not enough I'm sorry to say. Ultimatel... See more
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Featuring ‘Dream Plush’ memory foam to sleep cool, a luxury quilted cooling cover for soft support, and an ActivEdge™ support system for a touch of bounce, DreamCloud uses innovative sleep science to guide our construction.
1 Bow Churchyard, EC4M 9DQ, London, United Kingdom
Replied to 89% of negative reviews
Typically replies within 48 hours
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From placing the order to receiving our new mattress the service was first class.
The excellent reviews were important to us as we considered rival suppliers such as Emma and Simba.
We really love our new mattress and we now both get a relaxing pain and trouble free sleep.
Definitely the best mattress that we have ever had and the best night's sleep.
I would definitely recommend DreamCloud!
Our next mattress will be a DreamCloud!

Reply from DreamCloud Sleep
Great service throughout on my purchase of this mattress. After several weeks doing research, I went for this mattress based on reviews and sellers confidence with their product and I’m so glad I did. Mattress is very comfortable with perfect amount of support and comfort combined. The quilt and bed set also very nice, added luxury if you can. Would certainly recommend mattress and seller. Thank you.

Reply from DreamCloud Sleep
Bought this mattress on the reviews. Wow what a difference, we honestly wake up with no back or hip pain. We had a Simba mattress before this, so I was a bit skeptical about buying it, but you also get a year to decide if its for you or not. Would highly recommend, me and my husband wake up every morning pain free.

Reply from DreamCloud Sleep
Extremely pleased with the new mattress, firm and very comfortable. Have been using it for about 3-weeks and already finding the difference after having long term backache can honestly say pain is much improved.
Ordering and delivery was stress free. Unfortunately delivery delayed slightly due to adverse weather conditions, but we were kept informed on progress and eventually delivery arrived. Overall we have been delighted with first class service and delighted with our new Dreamcloud mattress.

Reply from DreamCloud Sleep
Smooth transaction. Item delivered on time and in good condition.

Reply from DreamCloud Sleep
Office staff very polite organised everything to delivery to pickup old mattress,the mattress has a slight smell but I’m sure it will get better in time

Reply from DreamCloud Sleep
I absolutely love my new mattress. It’s extremely comfortable and so much better than my other memory foam mattress. I have Fibromyalgia, my dream cloud mattress has allowed me to now have a good nights sleep. I no longer wake up in pain.

Reply from DreamCloud Sleep
I was surprised it came in a battered box and was worried however when I opened it was fine. Well wrapped in double plastic. I suffer from sore hips and Backache.i usually toss and turn all night. I couldn’t believe how comfortable it was no tossing and no aches or pains. I slept all night and have done every night since. It is comfortable the sides are a little softer than my last mattress but it not a problem.It was £629 to buy but to get a great nights sleep worth every penny from my pension. Delivery was straight forward and the delivery guy put in in my bedroom for me. I did think it would be difficult for me to get on the bed but I’m in my seventies and I manage fine on my own. Try it you won’t get a better nights sleep.

Reply from DreamCloud Sleep
I spent ages researching a new mattress that would provide comfort and alleviate back pain and allow me to get much needed sleep. Came across a Which review which rated dream cloud as No.1 and has a 365 day refund policy. I took a chance buying online without a road test
and I am absolutely delighted with my purchase. Excellent quality mattress and price.

Reply from DreamCloud Sleep
Very easy to use website...Fast free delivery...mattress is just what I was looking for at a great price..And you spred your payments over 24 months interested free...I will be back later to order a single size for my son..

Reply from DreamCloud Sleep
Delivered slightly late but not the end of the world. Mattress so far has been comfortable, particularly more for my wife than myself but that’s no reflection on the mattress. I have an ongoing bad back now for over a year so regardless of what bed I have, it isn’t going to solve the problem anytime soon. Having said that I’m hoping overtime it will improve my sleep regardless of my back issue. It’s definitely a lot more comfortable than my previous mattress which we had for around 13 years so I felt a change was necessary. Still getting used to the pillows but I think all will be good once I’ve given my body and particularly my back time to adjust to the new mattress and pillows.

Reply from DreamCloud Sleep
Really comfy mattress. Only had a month but so far so good .Reasonably priced compared to other competitors. Would definitely recommend.

Reply from DreamCloud Sleep
I hadn’t even heard of DreamCloud before I brought my first mattress. After making lots of comparisons between all the various options I decided to try DreamCload. I can honestly say the good reviews helped me make up my mind. I found the whole experience was smooth and hassle free. The communication and delivery were great and most importantly so was the mattress. So good in fact we now have 2 and I would happily buy another.

Reply from DreamCloud Sleep
Best sleep I've had for years. Great support but really comfortable.

Reply from DreamCloud Sleep
I purchased the dreamcloud hybrid king-size bed. The delivery of the bed was faultless. They were on time, efficient and communicative with myself at all times. The bed at first (after allowing the mattress to air properly) was a bit too firm for my wife and as for me I found it more comfortable than our last one. As time has moved on the mattress has become more comfortable and my wife loves it. I still get some back and shoulder pain in the morning but not to the extent previous to having the mattress. So at present so far so good . Will place another review further down the line.

Reply from DreamCloud Sleep
A dream is what this mattress is! When I first sat on it I thought oh no this is gonna be too soft. But I was wrong it’s perfect. Great sleep every night

Reply from DreamCloud Sleep
Fantastic delivery and price for the hybrid mattress. My only regret is not purchasing this sooner, it’s worth every penny! Myself and my partner are side sleepers and this mattress is so comfy. Lying down is pure bliss!

Reply from DreamCloud Sleep
Arrived on time paid extra to have mattress delivered to upstairs bedroom.
Delivery people would not take old mattress downstairs ( company policy) not useful when you are elderly. Obviously if you need help getting the new mattress upstairs you also need help getting the old one down!

Reply from DreamCloud Sleep
We are very pleased with our DreamCloud mattress. It is very supportive and provides firm support while feeling soft and comforting at the same time. The memory foam is warm and we will have to reduce the quilt Tog in the summer months, but that’s a small price to pay. Good value and the delivery service was excellent along with the customer services from DreamCloud. Highly recommended.

Reply from DreamCloud Sleep
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