Dream Bi Folding Doors  Reviews 

Our builder recommended Dreams for bifolds for our kitchen renovation. The day before installation we were advised the machine that makes them was broken and they were waiting for an engineer so they couldn’t come. They came 2 weeks later but by this time our builder had gone on holiday. The doors were fitted but a few days later I noticed the sealant outside was a mess so I called to see if they could sort it. I was told to send photos but then had to keep chasing to get a date to rectify, I was told the engineer had to book the date. At one point I was told they have to prioritise customers whose doors don’t work, I understood this but it took 3 weeks to get it sorted. The doors were fitted in October so were only opened a handful of times until the nice weather arrived in April. When we started using them, we noticed they seemed to catch and didn’t open easily so on Friday 25th April I called. I was told Karen who I needed to speak would call me back. I waited all day but got no call so that evening I emailed. On the Monday I received an email back advising that they were waiting for the engineer to come back with availability and they would call me. I also said I was only free on Thursdays and Fridays.. On the Thursday I opened the bifolds to remove a sofa from our kitchen and could not close them again,they were catching on the bottom. I called again and said I couldn't close them and was told quite abruptly ‘I suggest you don’t open them’!! Also they couldn’t do anything as the engineer was on holiday till Tuesday, which was never mentioned earlier in the week. We had to remove a bit of plastic from the doors to shut them. The following week I waited all week for a call but none came so I called them again. I was then told someone could come on Wednesday, I said there was no one home and could they come Thursday or Friday but was told that wasn’t an option. I said I’d get my son who works from home round the corner to let them in if they could ring him first. At 8:15 on the Wednesday morning I got a call at work to say they wouldn’t be coming as someone was off sick. I was told I’d get a call on the Thursday to let me know when they could come. I waited till 4:30 on the Thursday but no call. I then sent an email stating the previous issues I’d had and saying I’d been more than patient but please could they book me in and listed all the days during May that someone would be home. Ten minutes later I received a phone call from Karen, her opening line was ‘I’m very disappointed in your email’. She then told me I’d got her in trouble as they were doing me a favour as I wasn’t their customer, the builder was. I’d paid them directly and signed the order confirmation. She said she hadn’t called me earlier as she’d been busy with customers but as I’d been let down the day before, ringing me back on Thursday morning should have been a priority. She said someone would visit on the Friday. He turned up on the Friday and said ‘ Oh, you’ve fitted these yourself’ I said we hadn’t, they had. It turned out our builder hadn’t put in any sort of lintel so the doors weren’t secured at the top and they were sagging. He said their guys would have told the builder at the time, I told him the builder wasn’t there!! I said surely they shouldn’t have fitted them but he changed the subject and said it could be easily fixed. He said he’d sort a report out and they’d get back to me. I have heard nothing since!! I then got a couple of other builders out to look at the job as I had lots of issues with my original builder. I had a steel plate welded in then got another glazing company in to look at securing the doors. They advised the doors had been fitted flush to the outside wall which was incorrect and could cause damp. I have had to have some of my flooring uplifted and they came yesterday and removed and re-situated my doors. They have secured them all round and they now work beautifully and look right. Apparently the fitting of the doors was very poor. Obviously all this work has come with a big cost but at least they are now right.

We bought our bi folds and had them fitted around June 2024 . Absolutely loved them in the summer, but unfortunately this is our 1st winter with them , it's like a storm blowing though them , the door you can feel a draft and the vents we had fitted at the top don't close properly, it's absolutely freezing in our kitchen ,
When we 1st had the doors delivered they never supplied screws so I rang and ask them for some , omg that's another review it was like we was lieing and even got a picture up to show me they was in the package but it wasn't my doors she showed us and didn't want to make a fuse because I needed the fitting screws , even offered to pay for them.
They don't do an arm (not sure what it's call ) stops the door from swinging open .
I used this company as we was on a budget, wish I of gone to bury bi folds now .
I have no choice to to use a different
Un happy and very cold customer

Many thanks to Karen at Dream bifold doors.Slight issue with our doors which we had fitted four years ago.Engineer arrived as arranged and sorted the doors,very professional and polite.Thanks again to the team at Dream Bifolds.

live in rural north wales; but they still sent a surveyor to advise and measure up. The doors were delivered and fitted by a two man team, who were quick, efficient with very little mess, which they cleaned up after.The bifolds have changed the back of our home, opening it up to the garden. the product is fantastic and would highly recommend this company to everyone

So we are a new company starting up to build garden rooms - I took the time to drive up to check out there products and see who dreams are - I saw the product and was impressed with what I saw and decided to place a order after some price negotiation - which led to being very stressful in the end as a company we wanted to pay with a credit card and we got told we would have to pay an additional charge for using a credit card (we buy all our material from Travis Perkins and they have never even asked us what card we are paying with - as a business credit card gives us 30 days breathing period to pay for materials also gives us protection on the purchase- after a very unpleasant and rude conversation with John ( owner of dreams ) we decided not to do business then 20mins later I received a call to tell me they had reconsidered the sale and had know decided they would honour the price without and additional chargers. I decided to proceed as the delivery date was attractive but much to my expectations the Monday the 15th may came and no delivery as promised so when I rang I was told it would now be 17th due to bank holidays - so day of delivery arrives and I thought I’d seen and heard it all until I was told I needed to remove the bifold doors from the delivery vehicle myself which I was never made aware of after speaking to the driver I was informed this was so they wasn’t liable for damaging the good this has got to put the icing on the cake so if I buy a sofa from John Lewis I expect them to unload and deliver and not pull up outside my house and tell me to get out of the van yourself. The sad thing is the doors are actually very good and the product speaks volumes but the service from dreams is non existent starting at the top right though to the staff on the phones who made me feel that me spending my money with them they was actually doing me a favour

Shocking, just shocking. Supplied units wrong size then refused to correct the error. Be wary about paying upfront, when they've got your money you're stuffed.

Doors are fantastic and the service was fantastic from start to finish.

excellent service from start to finish, from making the first phone call, not knowing 100% what i was after or wanting, spoke with Briony in office and she gave a few ideas and then surveyor came out, great chap (john), then getting my sliding doors fitted, over the moon.

Poor, delayed for several months. Main customer relation woman never phones back for fixing problems. This is the worst company i have ever had to deal with and i am in the industry. They take your money upfront but dont put your windows in for months.

Absolutely love my new Bi-folding doors. They have transformed the room! The views of the garden are amazing, even in this winter weather. Can’t wait to be able to open them up and get out onto the decking in the summer. The service we’ve had from Dream Bi Folding Doors has been fantastic from start to finish. And the fitters were great, patient, diligent, very friendly and polite and did a wonderful job tidying up after themselves too! What more can you ask for! No hesitation in recommending them. Well done and thank you xx

Fantastic service.. doors are great..
thank you 👍

Excellent from start to finish, mark, John and Karen in office brilliant and then the lads who came to fit yet again brilliant, it’s a DREAM to have brought from you

Absolutely delighted with the look and operation of our bi fold doors for the garden summerhouse - they are exactly what we wanted. Superb help, demonstration and assistance given to help our decision initially and many thanks to Karen for keeping us up to date on the installation, Jack and Scott for the frame fitting and also Jack (again) and Graham for the glass fitting and finishing They were extremely professional, skilled, hard working and courteous and a credit to the company I would recommend without hesitation

Amazing team 👏 love my new doors. Friendly staff would highly recommend

Brilliant after care service. Nothing too much trouble. Thank you to all the staff both office based and fitters.

Update to my previous review. It has now been 140 days since we reported the gaps in our bifold doors (which was on the day they were fitted). We still don't have resolution, the directors dodge calls and emails. Our house is freezing in the current weather. Incredibly disappointing experience.

Great service from start to finish! My home feels so much bigger and brighter! Really happy with our choice of company! Thanks 'Dream' team - Highly recommend - 5 stars