Banner for Dr. Dabber

Dr. Dabber  Reviews 9,847

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,087 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, innovative design, and ease of use, often highlighting specific items like the Switch 2 as game-changers. Many people appreciate the durability and reliability of the devices, along with the superior vapor quality and consistent performance. The customer service is frequently described as top-notch, with consumers noting the helpfulness, quick responses, and willingness of the team to resolve issues. Additionally, the delivery service is often commended for being fast and efficient. However, some customers also noted issues with certain products, such as the Ghost 2, finding it didn't meet their expectations for vapor production or had airflow problems. A few people experienced difficulties with product maintenance, like inserts clogging quickly or caps becoming sticky, and some reported receiving incomplete orders or encountering slow responses from customer service regarding shipping issues.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the quality and performance of devices... See more

Quality

Clients share positive opinions on quality, frequently praising the top-notch products, excellent build... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently describing it as amazing, fantastic, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the product's ease of... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service is one of the best in the industry. Anything I’ve ever needed has been taken care of and delivered back working like new again. The switch 2 is one of my daily drivers for concentrate... See more

Rated 5 out of 5 stars

Purchasing process was streamlined, easy to understand and quick. Shipping was painless and fast. The product itself, Switch 2, is an engineering marvel when it comes to dab rigs. No more paying for a... See more

Rated 5 out of 5 stars

I started my E-rig journey a couple years ago with a puffco. Although it did the job it was expensive replacing the 3D chamber and it was giving me headaches. When I invested in the Dr Dabber switch 2... See more

Rated 5 out of 5 stars

Customer service through email was extremely helpful and responded quickly. They worked with all the difficulties I was enduring in transferring files. Once the necessary information was provide... See more


Company details

  1. Vaporizer Store
  2. Cannabis store

About Dr. Dabber

Written by the company

Dr. Dabber is the originator of the Low Heat eRig and Vaporizer Pen. Created out of Necessity, Fueled by Desire. Dr. Dabber is an award winning purveyor of high quality vaporizer goods paired with our award winning customer support.

As a technology driven vaporizer company, Dr. Dabber focuses on creating products that are custom tailored to our customers’ needs. We understand those needs better than most, as we are in constant contact with our customer base and incorporate their feedback directly into our products. We set out with a goal to create the best quality vaporizer, built out of the best materials and backed by the best customer support team.

The Dr. Dabber company ethos starts and ends with the customer! This is not only our motto, but it is ingrained in our DNA. Our Customer Service Department embodies this philosophy and continues to improve year by year while maintaining the #1 rated customer service in our industry.

-4 time winner of IBA Customer Service Department of The Year awards

-Customer Satisfaction Score (CSAT) 91% positive

-BBB accredited with A+ rating and 4.9/5 customer review rating

-4.9/5 Google review rating

-4.5/5 TrustPilot review rating

-4.7/5 live chat rating

-95% service level & an average 20 minute email response times during business hours.

Here at Dr. Dabber, we do not settle for anything but perfection!

Shop Now


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super Love IT!! 💘

I was abs satisfied with not only the burn effect but the portability of the machine for transport was perfect. My fav was the pen that was perfect for me to use anywhere without being like, "hey 👋 smoking over here" 😂 love love love it all.

22 February 2026
Rated 1 out of 5 stars

Your "Gradient Vinyl Wrap" is no more…

Your "Gradient Vinyl Wrap" is no more than a poor quality, $40 sticker. I'm bummed I wasted the money on it. I am so stoked on my Switch², but I hope now that DrD has a following, they dont start pulling some Puffco shit and start releasing a bunch of shite money grab products like this. Why not make a Silicone wrap instead, which you should of made the outside of the rig out of to begin with....

21 February 2026
Dr. Dabber  logo

Reply from Dr. Dabber

Thank you for the feedback. Please shoot us an email and we will be happy to assist you with this.

Rated 5 out of 5 stars

Worth Every Dime (bc we don't do pennies no mo)

Purchasing process was streamlined, easy to understand and quick. Shipping was painless and fast. The product itself, Switch 2, is an engineering marvel when it comes to dab rigs. No more paying for atomizers. Their app for the Switch 2 is great. Recently Dr. Dabber took feedback on the app from social media and updated the app with new ans improved features that make using the Switch 2 easier and more fun.

22 February 2026
Rated 5 out of 5 stars

Wish I found it before Puffco

Superior to other products i’ve purchased, including Peak. Considering the cost of top of the line dabbers, Switch 2 is worth it.
Much larger bowl, heats quick, long battery, and it rips. Plenty of room to drop a mix of extracts in bowl.

20 February 2026
Rated 5 out of 5 stars

Love Dr

Love Dr. Dabber. I had an issue come up with my ghost 2 and when I reached out the customer service took care of it immediately. They stand by their products. Great company, great customer service and great products.

19 February 2026
Rated 5 out of 5 stars

Simply awesome

Simply awesome. What can I say about Dr.Dabber? They possess the best dabbing equipment bar none , not only in the United States as far as I’m concerned possibly the planet. And I do mean just that my friends ! Anytime that I’ve had an issue with device or accessory purchased through and or from Dr.Dabber has always been handled quickly and efficiently to replace so that I will not have to suffer, not having my preferred method of vaping . My only issue is to date that their one item that has eluded my purchase for the original switch the snowflake recycler in the glassworks accessories genre for the ridiculous $$$ of $199.95 . There are or at least used to be several times a year that That accessory would drop down to 30% off,and it’s pricing to $139.95 which for what the item is in fact that the old switch is vastly approaching the end of its usefulness with the alleged , and much improved new modern day, espresso, machine looking switch. I will continue to give great reviews for a great company. If they would please greatly reduce the price on the snowflake recycler with the coloration obviously included as I’ve seen some that are just plain clear glass in the other Dabber apps and platforms. The snow flake recycler engineering. However, I’m looking for the pretty colorful oranges and white neutral natural colors is the unit. I am looking for at the greatly reduced 30% reduced price of $139.95 . I just hope I don’t have to wait all the way to Christmas to get that deal again as last year it was put on sale just before the cyber Monday and Black Friday sales, but only ran until the end of Black Friday weekend if I recall correctly last year, it ran all the way until New Year’s, but I was financially in the bucket last year now I’m just waiting for it to go on sale ,and I’ll scoop her right up . If you should have a big blowout sale on all older and soon to be reduced or replaced with updated merchandise . Just such a sale on all the older stuff for all us old heads to help replace our worn out equipment at a decent price how’s that sound? Sounds great to me. Why don’t you help out week two week paycheck receiving individual that’s just trying to make a spot in his soon to be retired world . He /him his significant other a couple cats, peace, and quiet and his trusty Dr.Dabber dabbing equipment. Why won’t you help a brother out thanks for listening as always
Respectfully MR. ANDERSON ( We’ve missed u !!!!)!!!! 😎👍🤞

10 December 2025
Rated 3 out of 5 stars

Good Company. Bad product

Customer service is fantastic. The product Ghost2 is not good at all. Every other device in that category is better in my opinion. No matter how many times you calibrate the device you are never able to get a good hit out of it. Pivot and Aeris both blow this thing out of the water

17 February 2026
Dr. Dabber  logo

Reply from Dr. Dabber

Thank you for the feedback. Feel free to shot us another email and we will be happy to assist you with this as best we can.

Rated 5 out of 5 stars

Very well done

I received help swiftly and the communication was clear. Shipped my replacement like the day after I filed a claim. A masterclass in customer service that retains your customer base.

17 February 2026
Rated 2 out of 5 stars

Ghost messed up then they sent me the…

Ghost messed up then they sent me the wrong chamber and now I’ve been waiting 2 months js to get it

16 February 2026
Dr. Dabber  logo

Reply from Dr. Dabber

Thank you for the feedback. Please shoot us an email and we will be happy to assist you with this.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look