Customer service is one of the best in the industry. Anything I’ve ever needed has been taken care of and delivered back working like new again. The switch 2 is one of my daily drivers for concentrate... See more

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About Dr. Dabber
Written by the company
Dr. Dabber is the originator of the Low Heat eRig and Vaporizer Pen. Created out of Necessity, Fueled by Desire. Dr. Dabber is an award winning purveyor of high quality vaporizer goods paired with our award winning customer support.
As a technology driven vaporizer company, Dr. Dabber focuses on creating products that are custom tailored to our customers’ needs. We understand those needs better than most, as we are in constant contact with our customer base and incorporate their feedback directly into our products. We set out with a goal to create the best quality vaporizer, built out of the best materials and backed by the best customer support team.
The Dr. Dabber company ethos starts and ends with the customer! This is not only our motto, but it is ingrained in our DNA. Our Customer Service Department embodies this philosophy and continues to improve year by year while maintaining the #1 rated customer service in our industry.
-4 time winner of IBA Customer Service Department of The Year awards
-Customer Satisfaction Score (CSAT) 91% positive
-BBB accredited with A+ rating and 4.9/5 customer review rating
-4.9/5 Google review rating
-4.5/5 TrustPilot review rating
-4.7/5 live chat rating
-95% service level & an average 20 minute email response times during business hours.
Here at Dr. Dabber, we do not settle for anything but perfection!
Contact info
89118, Las Vegas, United States
- info@drdabber.com
- drdabber.com
Replied to 91% of negative reviews
Typically replies within 1 week
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The nyjah whip was a huge 100% ripoff…
The nyjah whip was a huge 100% ripoff and when I asked to return it they said it had to be unopened and unused. That’s ridiculous and you guys are overcharging for over half your inventory. What a disappointment.
Fast shipping
Fast shipping, with great customer service. This is why I continue to come back and shop with the dr.
Started to clog after only 3 days of…
Started to clog after only 3 days of using it, thought it would be better than the pivot I guess not

Reply from Dr. Dabber
Clouds!
Really glad I made this purchase. Amazing build quality, easy to use and clean, super fast heat time, battery life is outstanding. Instant family favorite!
Always smooth and responsive.
5 stars across the board
Love Dr. Dabber
I've been using Dr.Dabber for years now. They are consistent with a quality product. I've had to replace parts of the years, but they are quick with delivery and the parts are affordable and great quality. I've compared their products to other brands and I'll always prefer Dr. Dabber. Thank you!
Don't know how I lived with out the switch 2.
I originally got a ghost 2 and it just didn't produce the clouds I was expecting. After a miscommunication and a 2nd ghost 2 I received a credit towards a different model. I was kind of upset because I didn't want to spend 420 on a switch and they were out of stock on the boost evo, so I msged them about a discount code on a switch 2 and they sent me a 20% off. That paied with my 130$ credit made the purchase of the switch 2 reasonable. Im so glad I did. Its totally customizable, you hit time and temp can all be controlled in the app. I cant imagine my life with out my switch 2.. love it.
Customer service warranty issue
Customer service through email was extremely helpful and responded quickly.
They worked with all the difficulties I was enduring in transferring files.
Once the necessary information was provided, the process was smooth. The warranty replacement arrived fast, ahead of schedule. The return process for old unit was as easy as it gets.
I have many, many Dr Dabber products. This was the first time I've had an issue with one, the Switch2. The replacement has been flawless.
I own several high quality e-rigs from a variety of well known top brands. Their tech, quality, and reliability have been unmatched by any other brand I own.
The Original E-Rig Creator Does It Again
This is a company that will ACTUALLY take care of you when things go wrong. Absolutely blows every Puffco and Focus V product out of the water. I’m about 2000 dabs into my Switch 2 and it is the only way I dab now. Haven’t touched my sapphire e-nail in several months. Oh, and then Dr. Dabber randomly drops a MASSIVE update a couple weeks back? THREE new heat profiles: Hill, Valley, and CUSTOM. Absolutely game changer!!! They even include their hot knife for FREE while Puffco charges an ADDITIONAL $50 for.
On time Good product
Extremely good customer service cannot…
Extremely good customer service cannot comparing they took care of all my problems and more
Dr Dabber XS
Dr. Dabber Delivers! Always been happy with every product I’ve bought. This is my second XS. Someone just had to have my old one on sight, Lol. I love how portable this little thing is, with the biggest hits. The technology that delivers such a perfect puff! Will always use the Dr. for life!
Form follows function.
The design aspects and the technology of the Switch 2 are on another level.
Order delivered as expected, nothing to note there.
Vinyl Is Cool In Theory...
The vinyl was not easy to apply and I settled on a wrinkled application after spending a decent amount of time trying to apply the vinyl without wrinkles. In theory it sounded cool but in reality I wish I hadn't spent $30 on it. Investing that towards a new glass top is the smarter move in hindsight.

Reply from Dr. Dabber
i accidentally ordered a sticker and…
i accidentally ordered a sticker and returned it, but you never credited my account. Order number is 416284. I later bought a ghost 2 and it is working fine so far. it appears to be a quality rig.

Reply from Dr. Dabber
Game Changer
Owning the Switch2 has been a game changer. I am converting from higher-end live resin 510 carts and there is no comparison. The unit’s quality is undeniable and the design is beautifully simple and easy to use. The app is high-end and easy to navigate. The recent update has even taken it up another notch!
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