Received my order - eventually. I ordered two drain covers last August, delivery estimate 3-5 working days. One cover was delivered ust over two weeks later, I had to chase up the other one, which tur... See more
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Review summary
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Good products at reasonable prices. But, delivery took over 3 weeks for delivery and not as expected within 7 days. This didn’t help us on site at all and caused delays.
Company replied
Knocked a star off for very poor packaging. Box was open at one end and small items were loose inside the box, I was really surprised to find all items were present and correct, as they could have eas... See more
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I'd been searching for some heavy gravel grid products for quite a while. I need to improve the gravel parking for our 3.5t motor home but either the size or price was never even close to what I h... See more
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Company details
About Drainage Superstore
Written by the company
Drainage Superstore is one of the UK's largest online suppliers of quality drainage products and materials. We pride ourselves on high levels of customer satisfaction and effortless convenient shopping for all your drainage requirements.
Drainage Superstore is part of the Superstore family of online specialist renovation and construction material retailers. Please visit our other specialist stores below.
Roofing Superstore
Insulation Superstore
Door Superstore
Tile Superstore
Plumbing Superstore
Total Tiles
CMO Trade
Drainage Superstore is part of the Superstore family of online specialist renovation and construction material retailers. Please visit our other specialist stores below.
Roofing Superstore
Insulation Superstore
Door Superstore
Tile Superstore
Plumbing Superstore
Total Tiles
CMO Trade
Drainage Superstore Details
Written by the company
- Above and beyond . . .
- We pride ourselves on our customer care. We promise to do everything we can to provide you with a second-to-none service. No order too big or small.
Contact info
Burrington Way, PL5 3LX, Plymouth, United Kingdom
- 01752 692221
- sales@drainagesuperstore.co.uk
- drainagesuperstore.co.uk
4.2
Great
6K reviews
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Good stock range at right price and…
Good stock range at right price and excellent service
23 June 2026
Unprompted review
Reply from Drainage Superstore
Hi Anthony,
Many thanks for leaving us 5 stars! We're glad to have helped, and if you need anything else in the future please let us know.
Kind regards,
Phil.
Absolute waste of time
Absolute waste of time. Avoid at all costs. I can only presume they're all intertwined with roofing and insulation superstore. Who again are arguably some of the worst suppliers I've ever dealt with online.
DO NOT USE.
15 June 2026
Unprompted review
Reply from Drainage Superstore
Hi Luke,
I am sorry to hear of the issues experienced. So that we can investigate further, if you could kindly email feedback@cmostores.com with your order number, our team will be happy to help.
We look forward to speaking to you soon.
Kind regards,
Phil.
Easy and concise online catalogue and…
Easy and concise online catalogue and method of ordering.
1 June 2026
Unprompted review
Reply from Drainage Superstore
Good afternoon,
Many thanks for your 5 star review. We are pleased to see that this made it easy to order!
We hope to see you again in the future.
Kind regards,
Phil.
Tricel septic Tank
Good quality product at a great price supported by really good customer service
15 June 2026
Unprompted review
Reply from Drainage Superstore
Good morning David,
Many thanks for your 5 star review! We're pleased to hear that you're happy with the tank, and hope to see you again in the future.
Thank you for your valued custom.
Kind regards,
Phil.
Excellent folks and service
Took a time to get the correct recessed internal manhole because I couldn’t make my mind up - pennies a bit tight.
These guys were terrific in sorting the right triple seal cover and a delivery all within my budget. The quality of service matched the quality of product and I’m do very grateful. Putting right a builders mess is a nightmare but these guys certainly helped when I needed it. Thank you
8 June 2026
Unprompted review
Reply from Drainage Superstore
Good afternoon,
Thank you for taking the time to review us, and we're glad that we were able to help. If you ever need anything in the future, please let us know and we'll be more than happy to assist.
Kind regards,
Phil.
All good but no notification as to when…
All good but no notification as to when the delivery was due. Interesting discussion with driver over the phone.
16 June 2026
Unprompted review
Reply from Drainage Superstore
Good afternoon,
Thank you for your review! I apologise that there was no prior communication about your delivery. Usually, advance notice is provided, so I am unsure why this did not happen in this instance!
Please accept our apologies, and if we can assist with anything else in the future please let us know.
Kind regards,
Phil.
Prompt Delivery and good prices
1 June 2026
Unprompted review
Reply from Drainage Superstore
Good afternoon,
Many thanks for the 5 stars! We hope to see you again in the future.
Kind regards,
Phil.
Reply from Drainage Superstore
Hi Ian,
Many thanks for the 5 star review! We hope to see you again in the future.
Kind regards,
Phil.
Clear concise web site to view
Clear concise web site to view. Easy to select and order. Prompt and efficient delivery.
8 June 2026
Unprompted review
Reply from Drainage Superstore
Hi Kevin,
Thank you for taking the time to leave us this 5* review.
We're glad that you found the website easy to use, and we hope to see you again in the future.
Kind regards,
Phil.
great customer service
17 June 2026
Unprompted review
Reply from Drainage Superstore
Hi Deirdre,
Thank you for taking the time to review us.
We hope to see you again in the future.
Kind regards,
Phil.
Reply from Drainage Superstore
Hi Mark,
Thank you for the review, and we apologise for this taking long than expected.
We hope to see you again in the future.
Kind regards,
Phil.
Bought product online
Bought product online. Was due for delivery, didn't turn up no-one called to keep me informed. Didn't want to help after they have your money shown up 3 days later after I called 3 different haulage companies chasing up where my tank was a job that the supplier should of been doing. Cost me time and money. Will never use this company again absolute messers.
7 June 2026
Reply from Drainage Superstore
Good morning,
I am sorry to hear that this arrived later than anticipated. I believe this was originally caused by the delivery address change - but nonetheless we apologise for the inconvenience caused.
If you require any further assistance please let us know.
Kind regards,
Phil.
I am writing to share my feedback…
I am writing to share my feedback regarding my recent order.
My delivery arrived within five days of purchase, and I appreciated receiving a call to confirm the delivery date. On the day of delivery, I was also contacted first thing in the morning with an ETA and again one hour before arrival to keep me informed.
This is the second time I have used Drainage Superstore, and I am very happy with the service provided.
8 June 2026
Reply from Drainage Superstore
Hi Chris,
That is great to hear. It's great to hear that you're a returning customer, and we hope to see you again in the future.
Kind regards,
Phil.
Excellent customer service and very…
Excellent customer service and very informative for out of stock item timings.
7 June 2026
Reply from Drainage Superstore
Good morning,
Thank you for taking the time to leave us 5 stars! We really appreciate it, and hope to see you again.
Kind regards,
Phil.
Firstly the Delivery never turned up at…
Firstly the Delivery never turned up at all and had to be re-arranged 2 weeks later
Then the wrong items turned up and they will not accept then as a return due to not filling the return form in - although they had all the information anyway.
I'm still waiting to see my original order form to confirm wether I'd actually ordered the wrong items.
All in all not a great experience
6 June 2026
Reply from Drainage Superstore
Good morning Terry,
I am sorry to hear about the issues with your order. I shall ask our customer service team to look into this for you, and provide you with an update.
We look forward to speaking to you soon, and apologies once again.
Kind regards,
Phil.
Reply from Drainage Superstore
Hi Adrian,
I am glad to hear this! Thanks for ordering with us, and we hope to see you again in the future.
Kind regards,
Phil.
Absolutely useless delivery service
Absolutely useless delivery service, I was expecting the items last Friday on a next day service and they will be a full 7days late
3 June 2026
Reply from Drainage Superstore
Good Evening,
Thank you for taking the time to leave us a review.
I am so sorry that you have had delays with your order. I can see you have spoken with our customer service team to obtain updates from our warehouse and the couriers used.
I do hope you have received your order ok and if there are any further issues at all please do email us on feedback@cmostores.com
Kind Regards
Samantha
Ridiculous delivery time 12 days
Ridiculous delivery time 12 days
3/5 days delivery apparently.
1 June 2026
Reply from Drainage Superstore
Good Evening Mike,
Thank you for taking the time to leave a review.
I do apologise that the delivery of your order took longer than the lead time stated on the website.
We are doing what we can to improve the lead times on the website where we get updates from our suppliers and I do apologise for the inconvenience this caused you.
Kind Regards
Samantha
Don’t expect any customer service and hope nothing goes wrong!
Placed an order advising timely delivery, then advised it would be delayed. Given a new delivery date, nothing arrived.
Decided to cancel the order, contacted DS.
A delivery arrived 4 days later, duly rejected and DS chased to find out what was happening, no response.
Credit to the OEM Supplier who I had to contact directly to get the delivery returned (as DPD Local thinks “rejected” just means ‘not today’ and just keep rescheduling redelivery).
As DS has still to respond and refund I guess I’ll have to Section 75 the credit card transaction.
25 May 2026
Reply from Drainage Superstore
Good Evening,
Thank you for taking the time to leave a review.
I am so sorry your order was delayed and has resulted in this being cancelled. I can see you have been dealing with customer services to get this cancelled and refunded back to you.
I have chased this up with the supplier to get this fully resolved as soon as possible for you.
Apologies once again.
Kind Regards
Samantha
Easy to understand website
Easy to understand website with all relevant information. Product looks quality and was easy to install.
1 June 2026
Reply from Drainage Superstore
Hi Peter,
Thank you for the 5* review. We appreciate you taking the time to do so, and if you need anything else in the future please let us know.
Kind regards,
Phil.
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