Looked like a good product(s) Affordable too. Bought/ordered the product, then nothing. Order didn't arrive, hard to track, no response after several emails to their customer support. Shocker, you c... See more
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Hello, The Dragons Head Shop Ltd cannot fulfil orders at the moment due to unforeseen circumstances. The owner passed away suddenly. This is a family member trying to sort out estates. We will try t... See more
Discreet, pretty good selection although couldn’t find exactly what i wanted. Fast delivery considering. The pipe i got is excellent quality but has 2 major drawbacks- the tapered stem makes it hard t... See more
Haven’t received parcel at all payed extra for tracking number and everything haven’t received anything. Can’t even see where it is as tracking number don’t work will never be using this site again I... See more
Company details
Written by the company
Dragons Head Shops based in London, UK Dragons Head Shop is an online-only store selling smoking, vaping and CBD products globally, operating from the UK. The store's main focus is the supply of high-quality Smoking and Vaping Accessories, such as Hand Rolling Papers (HMRP), Hemp-based CBD Oil Based Products, Shisha Tobacco flavours and accessories, Water pipe Bongs & Hookahs and many more. Their aim is to provide a one-stop shop for all smoking and vaping related needs with competitive pricing and hassle-free shipping and returns. They strive to stock only the best available products
Contact info
14 Broadview Road, SW16 5AU, LONDON, United Kingdom
- +442038240599
- lee.brook@dragonsheadshop.co.uk
- dragonsheadshop.co.uk
3.3
Average
248 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Dragons Head Shop Ltd
Hi Josh, I'm sorry your pipe only lasted 2 days. What were the circumstances of the pipe breaking? Was it whilst being heated or cooled, or had it been dropped, knocked or fallen. Or were there other circumstances. If you can let me know, I can look into it for you. The issue with all glassware whether thick or thin is that it is not unbreakable. If you can send me the info along with pictures to enquiries@dragonsheadshop.co.uk I will look at the issue for you Kind regards Lee
Reply from Dragons Head Shop Ltd
Thank you, Callum.
Slight delay in shipping but received…
Slight delay in shipping but received an email from director, apologising and updating me in the order, before I felt the need to I might add. Definitely recommend and be using again!
15 December 2021
Reply from Dragons Head Shop Ltd
Thank you, Jay.
Order was a bit late but goods were…
Order was a bit late but goods were good quality. The store wasn't to blame for the timing so I can only really give DHS 5 stats for their excellent customer service and quality of goods.
1 December 2021
Reply from Dragons Head Shop Ltd
Hi Herp, I'm sorry the order was not with you quicker. I can see that even though the parcel was sent Royal Mail 24 (RM24) it took 1 week to arrive. I'm not happy that both of us have been let down by the Royal Mail as the order was dispatched on 18th November. I'll make it up to you on your next order. Cheers Lee
Great service
Great service, prompt delivery, and great products at a great price. More than
happy to recommend.
25 November 2021
Reply from Dragons Head Shop Ltd
Many thanks, Barry. It always appreciated. The bargains this weekend, starting today will be very good.
This shop is great!
This shop is great. Really decent prices and online order came within 48 hours. Couldn't ask for more!
17 November 2021
Reply from Dragons Head Shop Ltd
Thank you, David.
Reply from Dragons Head Shop Ltd
Thank you, Donna.
I received the wrong order
I received the wrong order. I ordered two identical pipes. I got one that was correct but the other was totally differant. I sent an email back outlining the problem and asking for a replacement pipe. I have to date not heard a word back and feel let down.
17 November 2021
Reply from Dragons Head Shop Ltd
I apologise for the inconvenience of having received the wrong order. There is no excuse for our error. Please, however allow us to make the situation right for you. I will go back and check the order personally and would ask II you could let me know which pipe was sent in error. A new pipe will then be sent ASAP. Apologies once again and I will make sure you get the correct order. There is also no need to return the wrong pipe, if it is of use please feel free to make use of it. If not please dispose of it carefully. Kind regards Lee
1 Dec 2021
Hi Philip
Please, could you confirm the tracking and let me know that the replacement arrived safely and you are happy with the item?
Thanks & regards
Lee
Always use these guys for my vape…
Always use these guys for my vape essentials. Quality delivery times and set a high bar wim the after sales support. Thank-you DHS team.
15 November 2021
Reply from Dragons Head Shop Ltd
Thank you, Matthew. Your custom is very much appreciated.
A shop with a personal touch and a…
A shop with a personal touch and a really great selection at decent prices (even though I'm ordering international).
14 November 2021
Reply from Dragons Head Shop Ltd
Thank you, Eldrien.
Great experience would definitely buy…
Great experience would definitely buy from again
10 November 2021
Reply from Dragons Head Shop Ltd
Thank you, Paul.
Quality
I have used this shop a few times now and I am fully satisfied with the service and products they offer.
Very consistent and quick delivery service never fails as the quality of their products.
28 October 2021
Reply from Dragons Head Shop Ltd
Спасибо, Крис
Reply from Dragons Head Shop Ltd
Thank you, Jack.
Great service
Item arrived super fast and packaged expertly. Great service, and great price.
17 October 2021
Reply from Dragons Head Shop Ltd
Thank you, Julie.
The best of it’s kind
Great service. Great inventory. Very useful options. Open late. Glad it’s in my neighbourhood
15 October 2021
Reply from Dragons Head Shop Ltd
Thank you, I'm real.
Really good selection of stuff that’s…
Really good selection of stuff that’s always updated. Definitely worth checking out.
11 October 2021
Reply from Dragons Head Shop Ltd
Thank you for your review.
Excellent product
Excellent product. Arrived as discribed and very good quality. Highly recommended
8 October 2021
Reply from Dragons Head Shop Ltd
Thank you, Rado. The feedback is very much appreciated.
I give you 5 Stars cos of Ur friendly…
I give you 5 Stars cos of Ur friendly customer service and fast response. I would give the bongs I bought a 1 out of 10 what a bloody joke of a product and very small and what a wast off money and expensive as well not very happy at all with the product.
25 September 2021
Reply from Dragons Head Shop Ltd
Thank you for your review. You have surprised me with your comments about the bongs as the feedback has been overwhelmingly positive for these miniature bongs. If you do wish to return them and exchange them for a larger one, please email me on enquiries@dragonsheadshop.co.uk or reply to your original order email.
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