DO NOT DEPOSIT These scam artists will let you deposit, win, and then when it comes to withdrawing, ask you for imaginary statements. E.g. Paysafecard statement that doesn't exist! They ask for a s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really bad, let me sign up and deposit got no deposit match or free spins and wayne from online chat said I had been blocked from recieving sign up bonus no idea why , none of the 6 emails I recieved... See more
Company replied
Unable to play, verification process requires passport or driving licence or photo ID. I don't have either. Don't sign up unless you have these as you wont be able to play / withdraw. Customer serv... See more
Company replied
I first came across this casino when the quarantine started. I thought that entertainment on the site would not bring profit, so I decided to make a minimum deposit - 200 or 300 pounds. I prefer to pl... See more
Company replied
Company details
Written by the company
We are happy to see you here at Dr.Bet UK online casino! Our gambling site was created for UK players by gambling industry professionals. Our main goal is to provide the most modern resources for every betting and casino player. Super talented Customer Service team will always keep you updated on all upcoming news and events. Here we can offer you the best service while you can relax and play your favorite games.
Contact info
22 Beckenham Grove, Flat 7, BR2 0XB, Bromley, United Kingdom
- support@dr.bet
- dr.bet
1.9
Poor
295 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
withholding pay outs
Disgusting service withholding my winnings supplied all verification documents my user name is AMBERtron , I used Apple Pay for some deposit and removed the card so can’t supply a screen shot but I have provided proof via bank statements ! and there still not verifying my account i will raise this with the gambling commission
28 July 2022
Unprompted review
Reply from Dr.Bet
Dear Callum,
Thank you for taking the time to write this review.
We can understand your feelings but the verification is an essential part of any gaming experience, we are committed to hosting a secure and safe gambling environment.
That is why the verification should be done and can't be skipped. As a licensed casino, we have certain requirements for the documents that can be accepted.
As we have checked your account is verified now and withdrawals are processed successfully from our side.
We appreciate your cooperation in providing the requested documents.
We are doing our best to give the greatest level of service, simplifying and speeding up all processes such as account verification, depositing, and withdrawal of funds, as well as providing high-quality consultations through live chat and email.
In case you have any additional questions, you always can contact us via live chat or email support@dr.bet
Sincerely,
Dr.Bet team.
Play somewhere else
I opened an account and had to close it after 2 days, the reason I closed it is because the games don't seem to do anything when you play with raw cash but as soon as you get into bonus funds the slot suddenly seems awake and starts giving bonuses and features, I deposited around 4 or 5 times and only ever had 1 feature when I was playing with raw cash (which paid 8x). Got a decent 500x hit when I was playing with bonus funds but didn't manage to get a withdrawal because the wagering requirements are so high. If you want my opinion then just play somewhere else.
26 July 2022
Unprompted review
Reply from Dr.Bet
Dear Risen,
Thank you for sharing your opinion with us.
We always try to provide the best gaming experience for our players. As a licensed casino, all our games are managed by a random number generator that is certified by an independent third party.
All of the games that we have on our website are from licensed game providers like as Play'n'Go, NetEnt, Microgaming, Blueprint, and others, and are much the same as offered in most online casinos and this does not allow us to influence the outcome of the game of our clients.
We would want you to receive the winnings you desire, but the winning bet is not being chosen by us. Gambling is a form of entertainment because everything depends solely on your luck and nobody can influence that simple thing.
Also, you can always check the wager requirements in our bonus terms before getting any bonus and in case you would like to play only with your real money without any wager you can simply not activate a bonus.
If you want to learn more about our casino bonus policy, you can visit https://dr.bet/promotion-terms.
Sincerely,
Dr.Bet team.
You’ll know the risks…. Blame yourself not the casino
This is a great casino! The only people moaning are the people that have lost their money. The verification is easy and the payouts are fast. There is really no problem here at all. It’s sad how people blame the casino when they lose but it’s no one else’s fault but yourselves. Start taking responsibility for your own actions and stop blaming other people. Keep up the great work Mr Bet 👍🏼
25 July 2022
Unprompted review
Reply from Dr.Bet
Dear Kevin,
Thanks for leaving us such a wonderful review. It means a lot to us and lets us know we’re on the right track!
Thanks for your choice!
Sincerely,
Dr.Bet team.
I am new to Dr Bet and was very worried…
I am new to Dr Bet and was very worried after reading bad reviews on Trustpilot but I must say my experience with Dr Bet has been very good.
Widhrawal time is within 24 hrs of approved time.
Really happy with the service.
19 July 2022
Unprompted review
Reply from Dr.Bet
Dear Jackie,
Thank you for sharing your opinion with us.
It's great to hear that you enjoyed being a part of our game club and hopefully continue to enjoy playing here at Dr.Bet.
We always strive to improve your experience with our casino.
Wishing you a lovely day and a pleasant pastime!
Sincerely,
Dr.Bet team.
Professional scammers you got no chance…
Professional scammers you got no chance of winning on tennis even table tennis I have all screen shots for proof going to courts for scamming customers out of money ever time you bet you lose don't trust this site all betting sites are scams will be closing my account asp after been to courts not safe place you been warned bet 365 or William hills your best 2 options
14 July 2022
Unprompted review
Reply from Dr.Bet
Dear Mr Robinson,
Thank you for leaving your feedback and we’re sorry if the outcome results have not been able to meet your expectations.
We always value customers who share their opinion with us.
Based on your betting history we've noticed that for most of the bets placed the Home/Away market has been selected.
We can only advise trying out other marker options as well in future to increase your chance of winnings, such as placing Total sets over/under, To win the next set (first set), or Handicap.
The bets are settled automatically by the system depending on the results of the official event. If you imply that some of the bets were settled incorrectly, please provide us with additional information about the event so we could recheck everything from our side.
In case you have any additional questions, you always can contact us via live chat or email support@dr.bet
Sincerely,
Dr.Bet team
One of the best online casino ,if it’s…
One of the best online casino ,if it’s not The best .Very easy to navigate ,with lots of my favourite games .The website and mobile layout are perfect .The costumer support is amazing,very professional and knowledgeable. I recommend this casino to everyone,who wants to play in good casino
8 July 2022
Unprompted review
Reply from Dr.Bet
Dear Nina,
Thank you for taking the time out to make this review!
Your positive comments are really appreciated. Our entire team is working hard so that our clients can enjoy spending time on our website and such a review is the best assessment of our work!
Thanks for placing your trust in us and your willingness to share.
Sincerely,
Dr.Bet team
Positive experience and fast withdrawals process
After opening my account and playing the slots, I was lucky to win a small amount and made a request to withdraw. I then read the reviews on here and began to be a little worried as to whether my returns would hit my bank.
I have to say my returns were processed quickly and were in my bank within 48 hours. I continued with my luck and made another small and 2 pretty decent withdrawals and all have been processed and in my bank within 48 hours which is quick in comparison to many online sites.
I have to say that my experience on this site as been very positive so far and I would recommend it.
5 July 2022
Unprompted review
Reply from Dr.Bet
Dear Client,
Thank you for your kind words and for sharing your experience with other players. We highly appreciate your time spent with us! Keep being a part of our great Gambling club and we will remain being a great service experience for you as it is what really makes us happy.
We are happy seeing you on the website!
Wishing you a lovely day and a pleasant pastime in our casino!
Sincerely,
Dr.Bet team
Avoid this site at all costs
Avoid this site at all costs, made a deposit and won £200 was asked to provide one piece of ID which I did, then got an email saying it was declined and my account blocked, absolute disgrace of a site
4 July 2022
Unprompted review
Reply from Dr.Bet
Dear Customer,
We are sorry that you had such a negative experience with us.
Unfortunately, we were unable to identify you on our website, so we kindly ask you to respond to our request for more information from Trustpilot in your email inbox. It will help us to review your case in detail and find the best solution.
In the meantime, thank you so much for considering our request.
Sincerely,
Dr.Bet team
I have been waiting from the 13 June…
I have been waiting from the 13 June for my withdrawals still haven’t received them very concerned
4 July 2022
Unprompted review
Reply from Dr.Bet
Dear Stephen
Thank you for taking the time to write this review.
We are sorry for the delay in processing your withdrawal requests. Just so you know we've already processed your withdrawal requests.
If you have any feedback or questions, please do not hesitate to contact our support team via chat or email support@dr.bet.
Warm regards,
Dr.Bet Team
Good selection of games Withdrawal is…
Good selection of games Withdrawal is very slow most online casinos have your Withdrawal in your account the same day.
29 June 2022
Unprompted review
Reply from Dr.Bet
Dear John,
Thank you for your kind words and for sharing your experience with other players.
We are sorry if your withdrawal was processed with a slight delay, we are doing our best to process all the withdrawals within 24 hours if there is no reason for more extensive account checks.
Congrats on your win! We wish you good luck in the future!
Sincerely,
Dr.Bet team
Great selection of games
Great selection of games, withdrawal back in my bank in under 12 hours.
27 June 2022
Unprompted review
Reply from Dr.Bet
Dear Natalie,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
We hope to see you again soon!
Sincerely,
Dr.Bet team
Jade from the support team is awesome
Jade from the support team is awesome, explained everything that I wanted to know. And They really care about players. Don't just want money, they really constantly contact players if see large deposits or long gaming sessions (me and my friend that also play with drbet could prove it), and it is just incredibly cool, very annoying over time thought.
24 June 2022
Unprompted review
Reply from Dr.Bet
Dear Daniel,
Thank you for taking the time to leave this review. It's great to hear that you enjoyed playing and hopefully continue to enjoy playing here at Dr.Bet.
We strive to provide our customers with the highest quality all the time.
Sincerely,
Dr.Bet team
very slow withdrawals
very slow withdrawals, but I hope it was slow only because of many people waiting for their withdrawals as well. Grate bonuses, yet not the best bonus wager, so I decided to play only my own money and won!
24 June 2022
Unprompted review
Reply from Dr.Bet
Dear John,
Thank you for your kind words, we are delighted to read your review.
We are sorry if your withdrawal was processed with a slight delay, we are doing our best to process all the withdrawals within 24 hours if there is no reason for more extensive account checks.
Congrats on your win! Dr.Bet wishes you good luck in the future!
Lack of integrity
My account was verified but even prior to verification they happily accepted my deposits and processed my withdrawals. Now it is verified they have two withdrawals pending for a week now. Both small withdrawals. And yet they still are accepting my deposits which strikes me as totally unethical. They are now stating that this is an anti money laundering measure. If that is the case then why still accept deposits?
This is extremely frustrating.
I would suggest choosing other sites ahead of this one. Purely on the basis of integrity.
Further development.
I have now had conformation that my account has been verified twice. And now they are saying it needs to be verified again. I have had so many emails all with totally conflicting information. I have made a complaint but am resigned to not getting anywhere. No option but to go to the gaming commission. I implore all of you NOT TO USE THIS COMPANY.
LATEST:
Still nothing and more stalling emails telling me to be patient.
This is an awful company. Use this site at your peril. Quite simply they are happy to take your money but they will not pay out. This amounts to nothing less than theft and fraud. I am resigned to not getting my money. There is no point communicating with them. They just fob you off. Criminal.
UPDATE:
Have finally been oaid out. But only after about 20 emails. A fotmai complaint. Going to IBAS and the gambling commission. The responss below is incorrect. I was not asked for additional documentation. I was asked to upload documentation that I had already submitted. All I wannted was for my withdrawals to be processed and for someone to tell me ehat was goung on. Whoever it is that wrote the response - where were you all this time? I have now cancelled my account and I would strongly urge everyone to stay clear of tbis company. It will cause you so much stress. I stamd by what I said originally. This is a highly suspect and dubious company.
20 June 2022
Unprompted review
Reply from Dr.Bet
Dear Rajeev,
Thank you for your feedback, we are sorry that we did not meet your expectations.
Regrettably, the delay in processing your withdrawal request was caused by the requirement for additional account verification due to financial monitoring regulations. We sincerely apologise for the delay in processing this additional check, but as we can see, you have already been requested for the relevant documents, and already uploaded them, so your withdrawal request was successfully processed from our side.
Once again, please accept our apologies for the inconvenience caused by this delay, we are working hard everyday to become better for our clients, and such reviews as yours help us with this.
We trust that you will find this a satisfactory response and that this correspondence will bring this matter to a close. However, should you wish to discuss this matter further, you are always welcome to contact us via Live Chat or email support@dr.bet.
Sincerely,
Dr.Bet team
Absolutely no customer service or procedures
Absolutely no customer service ! I played more than £20k and had many deposits and withdrawals and now is my 5th day waiting for my withdrawal altough I am a fully verified member !
I do not recommend this casino website anymore whatsoever and as soon as I get my withdrawal they have lost another customer as a result ! 5 days for a withdrawal that is pending even NOW !!! Is a disgrace.
19 June 2022
Unprompted review
Reply from Dr.Bet
Dear Mr. Yanal,
Thank you for leaving your feedback, we strive to make every customer experience safe and enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.
Regrettably, the delay in processing your withdrawal request was caused by the requirement for additional account verification due to financial monitoring regulations. We sincerely apologise for the delay in processing this additional check, but as we can see, you have already been requested for the relevant documents, and already uploaded them, so your withdrawal request was successfully processed from our side.
Once again, please accept our apologies for the inconvenience caused by this delay, we always strive to become better for our clients, and such reviews as yours help us with this.
If you have any queries or questions, you can always contact our support service via Live chat on the website or by email support@dr.bet
Sincerely,
Dr.Bet team
Good luck getting your money back
I’ve signed up to several betting sites but never have I had to jump through so many hoops to get my money back. I’m well aware that you have to verify your account with any bookmaker but Dr Bet takes it to a whole new level, especially when you have a withdrawal pending
19 June 2022
Unprompted review
Reply from Dr.Bet
Dear Andrew,
Thank you for your review, we are really sorry for the hassle of our verification process.
We understand that sometimes this procedure may seem complicated for our customers, but we, like all online gambling operators, follow anti-money laundering regulations from several governing bodies. In addition, we are also committed to host a secure and safe gambling environment where player integrity and protection of your funds are always a priority. Security checks, commonly known as KYC (Know Your Customer) are performed on a regular basis for all of our clients. And all documents must comply with the general requirements for being checked by our system and our employees.
As we can see, you have already uploaded a document that meets all the requirements and your withdrawal has been successfully processed.
Once again, please accept our apologies for the fact that the verification process did not meet your expectations, we always strive to become better for our clients, and such reviews as yours help us with this.
If you have any queries or questions, you can always contact our support service via Live chat on the website or by email support@dr.bet
Sincerely,
Dr.Bet team
I have been waiting for almost two…
I have been waiting for almost two weeks for a withdrawal via SEPA I keep getting told there is a problem and they are looking into it. Not good enough
17 June 2022
Unprompted review
Reply from Dr.Bet
Dear Client,
Thank you for your review and we’re really sorry you faced the issue with a SEPA withdrawal on our website.
We are currently experiencing technical issues with the SEPA payment method on the side of the payment provider, but our team is working hard to fix this issue as soon as possible.
As an alternative option, we could offer you to use any other payment method to withdraw funds. To do this you would need to make a minimum deposit of 10 pounds using the method that is available for withdrawals (Bank card, Skrill or Neteller e-wallets, Trustly or Skrill Rapid bank transfers) and then this method will be available for withdrawals. Please note that you would need to verify this payment method. Please, also remember that it is allowed to use only payment methods that are valid and legally belong to you.
Once again, please accept our apologies for the inconvenience caused, we always strive to become better for our clients, and such reviews as yours help us with this.
If you need any assistanse to create a withdrawal to a new payment method or have any other queries or questions, you can always contact our support service via Live chat on the website or by email support@dr.bet.
Sincerely,
Dr.Bet team
Terrible
Terrible. I’ve been waiting almost 2 weeks for a withdrawal. Contacted live chat every day just to be told the same thing. Technical problems with sepa. Reading some other reviews it seems that they always have technical problems when paying out. Don’t use Dr Bet there are better sites that actually pay out.
14 June 2022
Unprompted review
Reply from Dr.Bet
Dear Wayne,
Thank you for your review and we’re really sorry you faced the issue with a SEPA withdrawal on our website.
We are currently experiencing technical issues with the SEPA payment method on the side of the payment provider, but our team is working hard to fix this issue as soon as possible.
As an alternative option, we offered you to use your bank card to withdraw funds and as we can see, your withdrawal to a bank card has already been processed and you should have received your money by now.
Once again, please accept our apologies for the inconvenience caused, we always strive to become better for our clients, and such reviews as yours help us with this.
If you have any queries or questions, you can always contact our support service via Live chat on the website or by email support@dr.bet
Sincerely,
Dr.Bet team
Unfortunately I had to give one star as…
Unfortunately I had to give one star as I couldn't give less. Within just hours of joining the site I have been blocked saying they are protecting me from gambling. I had money to withdraw and can't have it and have to wait for deposits to be refunded stay away from this nanny run site piece of s**t
11 June 2022
Unprompted review
Reply from Dr.Bet
Dear Stuart,
Thank you for leaving your feedback, we strive to make every customer experience safe and enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.
First of all, it should be noted that, as an operator, we play a huge role in minimizing gambling harm and especially tightened measures in light of the risks that some players may be experiencing harm during the lockdown.
To estimate each client's risk exposure, we use a variety of indicators, and player protection often includes applying a handbrake or hard stop rather than allowing any of our players to experience undesired consequences as a result of gambling. For this reason, based on the analysis of your account history, we decided to refuse services to your Member Account for preventing potential gambling harm.
If you have any queries or questions, you can always contact our support service via Live chat on the website or by email support@dr.bet
Sincerely,
Dr.Bet team
Con artist
Con artist, blocked my account when trying to withdraw.
Never use them
9 June 2022
Unprompted review
Reply from Dr.Bet
Dear Adam,
Thank you for leaving your feedback, we strive to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.
As we have checked, on 08.06.2022 at 11:21:32 you have contacted us via live chat and requested to close your account once your withdrawal is processed. We asked you for a reason why have you decided to close your account, but you stop replying to our questions, so we suspended your account. After that we tried to clarify with you the reason for your decision, but you didn't provide it to us.
So when your withdrawal was processed by our responsible department, we closed your account due to your account closure request and notified you about it via email.
We trust that you will find this a satisfactory response, however, should you wish to discuss this matter further, you are always welcome to contact us via Live Chat or email.
Best regards,
Dr.Bet Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.