DO NOT DEPOSIT These scam artists will let you deposit, win, and then when it comes to withdrawing, ask you for imaginary statements. E.g. Paysafecard statement that doesn't exist! They ask for a s... See more
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See what reviewers are saying
Really bad, let me sign up and deposit got no deposit match or free spins and wayne from online chat said I had been blocked from recieving sign up bonus no idea why , none of the 6 emails I recieved... See more
Company replied
Unable to play, verification process requires passport or driving licence or photo ID. I don't have either. Don't sign up unless you have these as you wont be able to play / withdraw. Customer serv... See more
Company replied
I first came across this casino when the quarantine started. I thought that entertainment on the site would not bring profit, so I decided to make a minimum deposit - 200 or 300 pounds. I prefer to pl... See more
Company replied
Company details
Written by the company
We are happy to see you here at Dr.Bet UK online casino! Our gambling site was created for UK players by gambling industry professionals. Our main goal is to provide the most modern resources for every betting and casino player. Super talented Customer Service team will always keep you updated on all upcoming news and events. Here we can offer you the best service while you can relax and play your favorite games.
Contact info
22 Beckenham Grove, Flat 7, BR2 0XB, Bromley, United Kingdom
- support@dr.bet
- dr.bet
1.9
Poor
295 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nothing bad to say about this site.
Joined today , deposited today , won today , withdrawal confirmed today, money in my account today. Great site, no problems at all.
14 April 2023
Unprompted review
Reply from Dr.Bet
Dear Roseanne,
Thank you for your kind words and for sharing your experience with other players. We highly appreciate your time spent with us! Keep being a part of our great Gambling club and we will remain being a great service experience for you as this is what really makes us happy.
Wishing you a lovely day and a pleasant pastime in our casino!
Sincerely,
Dr.Bet team.
Worst site ever
Worst site ever. Very dodgy wheels, poor website, doesn’t function, can’t verify easily, won’t payout any winnings. Avoid avoid avoid!!!
9 April 2023
Unprompted review
Reply from Dr.Bet
Dear Kevin!
Thank you for taking the time to leave this review.
Please be informed that our casino is licensed and regulated in Great Britain by the Gambling Commission under account number 56377. This licence is the backbone of our operations and regulates us as a company in order to be able to maintain a safe and secure gambling environment.
Kindly note that all our games are based on the random number generator and we can't control the outcome of your bet in any way. The games are the same as in all other casinos. What differs is experience because it is based on chance, and all games work according to a random number generator.
As for your withdrawals, they were processed during our general timeframes and should have reached your bank account.
Please do not hesitate to contact us via Live Chat or email if you have any additional questions. We are available 24/7 and always happy to assist you with any questions or queries!
Sincerely,
Dr.Bet team.
Reply from Dr.Bet
Dear Joe,
Thank you for taking the time to give us your feedback.
We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time.
Please complete your review with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!
Sincerely,
Dr.Bet team
Stole my winnings on winning account and took loses on losing account
Had an account back in November 2021 and this was closed .
I then wanted to play again so they let me make another account and pass verification no problems at all.
I deposited £550 won £1700 and withdrew ... They then stole my £1700 and gave me my £550 back .
Disgusting ..so u let me play , let me successfully pass verification, let me deposit no bonus and still.steal.winnings ... I bet if i.lost they wouldn't be refunding my original stake ... They took my loses from my losing account and stole my winnings from my winning account ... Absolutely crazy , going to take it the whole way !!
3 April 2023
Unprompted review
Reply from Dr.Bet
Dear Josh,
Thank you for taking the time to give us your feedback.
Unfortunately, we did not manage to identify your account on our platform with the credentials you provided us with. Please complete the request with the registered details so we can give you a more specific reply regarding your case.
Thank you for understanding.
Sincerely,
Dr.Bet team
Awful company with staff to match that…
Awful company with staff to match that are at best useless AVOID AT ALL COSTS
3 April 2023
Unprompted review
Reply from Dr.Bet
Dear Mark,
Thank you for taking the time to give us your feedback.
We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time.
Please complete your review with any further comments or suggestions you wish to share and kindly provide us with your account email address so we can check it.
Thank you for understanding.
Sincerely,
Dr.Bet team
Don't be enticed into funding this scam…
Don't be enticed into funding this scam site. Didn't give 100%deposit bonus like they advertised for firs deposit. Said gambling commission wouldn't allow it
30 March 2023
Unprompted review
Reply from Dr.Bet
Dear Customer,
Thank you for your time leaving this review.
Unfortunately, we were unable to identify you on our website, so we kindly ask you to respond to our request for more information from Trustpilot in your email inbox. It will help us to review your case in detail and find the best solution.
In the meantime, thank you so much for considering our request.
Sincerely,
Dr.Bet team
The site is an absolute sham stay clear
26 March 2023
Unprompted review
Reply from Dr.Bet
Dear Paula,
Thank you for your review.
We would like to ask you to elaborate on your case so we can give you a more specific answer to your question.
Also, please provide us with the account details such as your email address or username.
Thank you for understanding.
With best regards,
Dr.Bet team
Yet another dodgy site
Yet another dodgy site. Just like all their sister sites. Need looking into by the gambling commission. Do yourself a favour and put this in your black list book.
Stay clear you've been warned.
26 March 2023
Unprompted review
Reply from Dr.Bet
Dear Paul,
Thank you for sharing your review with us and the Trustpilot community.
Actually, our casino is licensed and regulated in Great Britain by the Gambling Commission under account number 56377. This licence is the backbone of our operations and regulates us as a company in order to be able to maintain a safe and secure gambling environment.
Please note we do not have any sister websites, Dr.Bet operates on its own under the UKGC regulations.
Also, we would be grateful to you if you could tell us a little bit more about the issue you have faced. We will do our best to find a proper solution for you.
If you have any questions, do not hesitate to contact us anytime via live chat or at support@dr.bet.
With best regards,
Dr.Bet team
Worst Casino
26 March 2023
Unprompted review
Reply from Dr.Bet
Dear Criss,
Thank you for taking the time to give us your feedback.
We would love to hear more about your case, so that we can use your valuable feedback to deliver better experience next time.
Please complete your review with any further comments or suggestions you wish to share.
Looking forward to updates from your side.
Sincerely,
Dr.Bet team
SCAM!!!!
Joined site as had really good reviews and also because of apparent bonus on joining and first deposit. Joined deposited played my money looked for bonuses and couldn't find. Contacted live chat to be told I wasn't eligible for bonuses as a result of information shared between sites and gambling commission apparently saying they were protecting me from becoming a gambling addict basically!! Isn't this an invasion of my privacy? Or shouldn't I have been informed before being allowed to join take my money, all my personal details ect? Absolute joke this again is the system showing how everyone and thing is allowed to totally rip us off and get away with it. Scums seriously don't join
25 March 2023
Unprompted review
Reply from Dr.Bet
Dear Loise,
Thank you for taking the time to leave this review.
Please be informed that we are a licensed casino and we should maintain our commitment to fair and fun entertainment. We have a shared responsibility to help our customers have positive playing experiences with us.
New restrictions we brought during the lockdown caused by Covid-19 and they were kept in place. The one of relevance to your question is as follows:
- Cease offering bonuses or promotions to all customers who are displaying indicators of harm.
As your player account was identified through our internal systems, and due to our internal safer gambling procedures, we have ceased bonus offers and promotions on your account based on the requirements of UKGC.
We are sorry for any inconvenience caused and thank you so much for understanding.
Don't hesitate to contact us via live chat or email us at support@dr.bet in case you have any additional questions.
With best regards,
Dr.Bet team
Account been suspended to many times
Account been suspended to many times! Widrawals take to long! After over 100 spins non free spins- no win after no win. Not easy to check status of banking . Not recommending
24 March 2023
Unprompted review
Reply from Dr.Bet
Dear Customer,
We are sorry that you had such an experience with us.
Unfortunately, we were unable to identify you on our website, so we kindly ask you to respond to our request for more information from Trustpilot in your email inbox.
The account may be suspended for many reasons, therefore, we need a certain case and account details to give you the answer.
Please be informed that our withdrawal processing timeframes are 24 hours. However, sometimes it may take a little bit longer when any additional checks should be done.
Also, all our games are based on the random number generator and we cannot control your winnings or losses in any way. The games on our website are the same as in other casinos. What differs is the experience as the outcome of the bet is determined by a random number generator.
Thank you for understanding.
Sincerely,
Dr.Bet team
So far I can only give 1* (this will be…
So far I can only give 1* (this will be changed if my issue is resolved) but right now this website looks like one massive scam. I deposited £10 to use on blackjack, which I turned into over £150. The winnings were then "converted" into bonus money, which I cannot touch unless I wager another £603..... MOST IMPORTANT OF ALL - Note that all the positive reviews on this site are fake (ALL OF THEM), click on the people reviewing and note that every single one of them has only reviewed two things, Dr.Bet and Mr.Bet... wonder if theyre related? This company has multiple outstanding cases with IBAS (of which I will be adding another unless they release my winnings). Before they reply with something generic such as "we cant find you on our website" my username is: Samtay0696
24 March 2023
Unprompted review
Reply from Dr.Bet
Dear Samuel!
Thank you for your review and for your time in waiting for a response from us.
Please be informed there was a technical error on our side and the system worked improperly at the moment you placed your bet using a real-money balance. Therefore, the winnings were credited to the bonus balance mistakenly.
Our appropriate department has investigated the case thoroughly on their end and rectified your bonus and real balances to the correct numbers. We do appreciate your cooperation and again, thank you for being so patient on this.
If you ever have any questions, don't hesitate to contact our support team via live chat or email support@dr.bet.
With best regards,
Dr.Bet team
Terrible games
Terrible games. They dont have the latest games from well known providers. Mainly play n go. I would avoid in future. Also did not grant my bonus probably due to safer gambling. Well you shpuld make people aware of that before sign up.
24 March 2023
Unprompted review
Reply from Dr.Bet
Dear Marc,
We are grateful to you for leaving this review.
Actually, we always try to add as many games as possible from well-known providers so our players can enjoy gambling on our website. Please let us know if you have any suggestions, we would be happy to consider your ideas.
As for the bonuses, sadly they are not available for your account due to our internal policies around safe gambling.
Since your account was identified through the internal systems and due to our responsible gambling policies, we have ceased bonus offers and promotions for your account based on the requirements from Gambling Commission and as per our T&C clause 16.6.
If you have any other questions, you can contact us via live chat or email us at support@dr.bet.
With best regards,
Dr.Bet
If I could score no stars I would do
If I could score no stars I would do. Quick enough to take your money but not let you withdraw without impossible verifications! I having given up trying to withdraw my money now as I can’t provide anything more then I have and no one is willing to
Help. Keep my £50 shame on you. Do not touch this company the service is horrendous!!
23 March 2023
Unprompted review
Reply from Dr.Bet
Dear Nicola,
Thank you for leaving the review of Dr.Bet.
Please be informed that verification is a very important procedure and all online gambling operators follow anti-money laundering regulations from several governing bodies. In addition, we are also committed to hosting a secure and safe gambling environment where player integrity and the protection of funds are always a priority. There are various triggers for verification checks and they are most commonly performed during registration, in relation to deposits, as part of dip checking and withdrawals.
According to our T&C 9.4. The Company can require the Player to present any additional information for verification and request the Player to use a specific card or payment method in his personal name before withdrawals.
Some of your documents do not meet our requirements and were rejected. Therefore, you should re-upload them to the verification page. If you need any help, do not hesitate to contact our support team, we will do our best to assist you.
Thank you for your time and understanding, we hope everything will be sorted out soon.
With best regards,
Dr.Bet team
What a joke do not use this joke…
What a joke do not use this joke of a casino site.quick to take my money but as soon as I want to withdraw suddenly there’s problems with my bank.if dr bet was real id punch him in the groin right now. JOKE OF A COMPANY
3 March 2023
Unprompted review
Reply from Dr.Bet
Dear Alex!
Thank you for your time waiting for a reply.
We are so sorry, but there really were some issues on the bank's side and your initial withdrawal requests failed due to that fact. However, your next payouts to the new card are successful and should have reached your account. So the issue should be sorted out now.
We are grateful for your patience and cooperation in this matter!
If you ever have any questions, you can contact us anytime via live chat or at support@dr.bet as we work 24/7!
With best regards,
Dr.Bet team
DO NOT BOTHER IF LOOKING FOR LIVE…
DO NOT BOTHER IF LOOKING FOR LIVE CASINO!!!!
There are sites that are much better. This one is terrible - I signed up specifically for a Live Casino (as thats all i Play) been given a bonus. I played the casino and won some money, but wait - cannot withdraw?! Ok, I guess my main balance was drained before the bonus, so I need to wager the money 40x. No problemo.. BUT NO. Actually if it is live casino to get 30GBP out you need to wager... 120,000GBP!!! HAHAHA. What a total scam, even if anyone had this much luck it would literally take MONTHS of making 10GBP bets to wager that much. Total scam dont bother if you look for live casino (yes it was in a tiny font in their terms, but really this should be said before making a deposit as a main term.)
16 March 2023
Unprompted review
Reply from Dr.Bet
Dear Konrad!
Thank you for your review.
Please be advised that we are not a scam, we are a licensed casino. All games have different contributions toward the wagering requirements. As for the live casino games, they contribute 10% as per our T&C clause 17.14.3. Bets placed on any Live casino games contribute 10% towards the wagering requirements.
Actually, the fastest way to complete the wagering requirements is by playing slots as they have the biggest contribution among all games.
If you have any additional questions, do not hesitate to contact us via live chat or at support@dr.bet.
Best wishes,
Dr.Bet
Willing to take my money but not…
Willing to take my money but not willing to give me bonuses scammers. In reply to your response. When i signed up for an account it was with an offer with the condition of a reward. You did not say i was not eligible. Also so whats the difference between me spending £10 of my money or £10 of a bonus? If anything what your saying puts me at further risk of gambling more of my own money. Do not try and make out you did it for my benefit because you didn't, you used it as an excuse to rip me off.
12 March 2023
Unprompted review
Reply from Dr.Bet
Dear Carl,
Thank you for taking the time to leave this review.
Sadly our promotions are not available for your account as per our T&C clause 16.6. Please note that your player account was identified through our internal systems, and due to our internal procedures and policies around safer gambling, we have ceased bonus offers and promotions on your account based on the requirements from Gambling Commission.
We hope for your understanding of this situation.
Don't hesitate to contact us via live chat or email us at support@dr.bet in case you have any additional questions.
With best regards,
Dr.Bet team
Very helpful thanks
11 March 2023
Unprompted review
Reply from Dr.Bet
Dear Angel,
Thanks for your nice review regarding our website.
It is a pleasure to see that our customers do enjoy playing with us. It motivates us to improve our tools and services on the regular basis.
If you ever have any questions, you can contact us via live chat or at support@dr.bet
Warm regards,
Dr. Bet
Awful company avoid at all costs!!!!
Awful company avoid at all costs!!!!
Ask you to verify then decline your documents…. For no reason… currently holding over 700 of my money!!
10 March 2023
Unprompted review
Reply from Dr.Bet
Dear Tom,
Thanks for writing this review regarding our services.
Sadly we couldn't detect your account as you did not provide us with details. We would like to ask you to elaborate on your questions in more detail and provide your contact details so we can check your account and give a more specific reply.
Thank you for your time and understanding.
With best regards,
Dr.Bet team
Absolutely daylight robbery left…
Absolutely daylight robbery left struggling yet again to survive they just take and take and take
8 March 2023
Unprompted review
Reply from Dr.Bet
Dear Benjamin,
We are grateful to you for leaving this review.
We completely understand why you may feel this way, but please note that all our games are based on the random number generator and we can't control the outcome of your bet in any way.
The games are the same as in all other casinos. What differs is experience because it is based on chance, and all games work according to a random number generator. You can try to play different games and place bets of various amounts to diversify your gameplay.
If you have any questions, you can contact us via live chat or email us at support@dr.bet.
With best regards,
Dr.Bet
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