Great company. Not going to lie,I'd never heard of them before. Was needing to get Sylavanian families small raspberry cottage to add to the other cottage, and this was the only place that sold it! T... See more
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Review summary
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Ordered in store and dealt with by lovely and knowledgeable sales staff. Delivery of chest freezer arranged very quickly. Unfortunately when the freezer was deliver it was badly damaged. Contacted Ol... See more
Buying my new sofa from Downtown has been a really pleasing experience from start to finish. Every member of staff were super professional, informative and helpful. I was kept abreast of deliveries r... See more
As always, great service from Downtown. The Rauch sliding drobes I bought were of an amazing quality. It was the expensive range and it shows. The soft close chest of drawers though that fits inside... See more
Company details
Contact info
Oldrid & Co Ltd, Downtown Stores, Gonerby Moor, NG32 2AB, Grantham, United Kingdom
- 03452 505502
- online@downtownstores.co.uk
- downtownstores.co.uk
4.8
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 48 hours
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Very good service very helpful…
Very good service very helpful assistant 👍 did her best to get me the items I requested 😀
21 May 2026
Really pleased with these cake…
Really pleased with these cake decorations. Saves a lot of time and love the ideas.
5 May 2026
Easy to place order & pay (not always…
Easy to place order & pay (not always the case). Quick & efficient delivery - I'm right down on the south coast & it arrived within 3 days. I'd be very happy to use Downtown again.
20 May 2026
Purchase was well packaged for…
Purchase was well packaged for shipping. Arrived quickly. Very impressed.
30 April 2026
Goods delivered on time
Goods delivered on time, assembled by professional staff, a small problem with a faulty handle which was sorted immediately. Great service.
18 May 2026
Excellent product at a great price
Excellent product at a great price, delivery was quick and very well packaged.
18 May 2026
Wardrobe …
Great service within store and delivery
The product which we bought which was a wardrobe was lovely but instructions not very clear and came with some scratches and took about 4 hours to put together otherwise happy with product
25 May 2026
Unprompted review
Happy with purchase
I was very happy with the quality of the rug and delivery was efficient. Free delivery was a bonus.
29 April 2026
SMEG style retro kettle
SMEG style retro kettle is a beautiful statement piece for any kitchen and definitely lives up to its stylish retro reputation.Fast boiling and large family-sized capacity.Easy pouring with a balanced handle and non- drip spout.I am very pleased with my purchase.
1 May 2026
Thea in the Boston store was amazing
Thea in the Boston store was amazing, an outstanding example of great customer service. She "went the extra mile" for us, her customers and it was very much appreciated.
15 May 2026
Unprompted review
G Plan sofas
The whole experience was good, from the sales lady Emma B up until the delivery, I was kept informed of the progress of my order and the delivery team were very efficient and professional. I will definitely shop there again, thank you Downtown stores
20 May 2026
Unprompted review
Efficient service
Efficient service. Courteous and knowledgeable staff. Sadly fabric seperately by the yard not available so have had to unpick curtains to get what I wanted. Not shop’s fault, it should be obvious that although many want wallpaper and matching curtains some of us need fabric for a pelmet.
12 May 2026
Once again a tip top service
Have bought many items of furniture from Downtown over the years. Our latest was two new chairs. The sales lady was very helpful and friendly. Chairs were due into the warehouse in June. Was very pleased when I received a call to say they were being delivered three weeks early. Delivery was seamless as always. Thanks again Downtown! Will see you again very soon. 👏👏👏😀
18 May 2026
Unprompted review
Excellent service from start to finish
Excellent service from start to finish, great experience in the store where everyone couldn’t do enough to help me.
Very professional advice, not trying to oversell, kept me informed on the delivery and the guys were fantastic who dropped it and even took all the rubbish away.
Will definitely use you again.
19 May 2026
Unprompted review
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