A huge thanks to Max Giddins at Douglas & Gordon for helping me and my partner find the perfect pet-friendly flat recently. He went above and beyond to help us out, kept us updated regularly throughou... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We are extremely grateful to our estate agent, Rob Stanley, for seeing us through the sale and completion of our flat in a tough market. His wealth of experience, good humour, tact and professionalism... See more
Company replied
In the mist of finding a rental in London, we came across a property listed by Douglas & Gordon, who very promptly booked us in for a viewing. Catalina was the person who we were in contact with and s... See more
Company replied
We would like to highly recommend Nick Darragh if you’re selling your Putney property. Nick is trustworthy, resilient and available to communicate without delay. Although we faced some major hiccups d... See more
Company replied
Company details
Written by the company
Ever since we opened our first office off Sloane Square in 1958 we’ve been dedicated to giving our customers the confidence to make life-changing decisions with certainty and peace of mind. Inspiring confidence is what we do. It's what gets us out of bed each morning. It pushes us to constantly innovate so we can provide property services that go further, dig deeper and get better results for our London clients.
Contact info
41 Paradise Walk, SW3 4JL, London, United Kingdom
- 0207 963 4600
- marketing@dng.co.uk
- douglasandgordon.com
4.8
Excellent
316 reviews
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a great experience working with Chris Campbell at Douglas and Gordan
I had a great experience working with Chris Campbell at Douglas & Gordon while buying my property. He was incredibly helpful throughout the entire process and always took the time to reassure me at every stage. Chris made what could have been a stressful experience feel much more manageable and was always on hand to help resolve any issues that came up. I’m very grateful for his support and wouldn’t hesitate to recommend him.
14 January 2026
Unprompted review
Reply from Douglas & Gordon
Dear Pragati,
Thank you so much for your lovely review, Pragati. We’re delighted to hear that you had such a positive experience working with Chris while buying your property.
Chris will be thrilled to know that his support and reassurance helped make the process feel more manageable — especially during what can often be a stressful time. It’s exactly the level of care and service we aim to provide.
We’re very grateful for your recommendation and wish you every happiness in your new home. If we can ever help again in the future, please don’t hesitate to get in touch.
Warm regards,
The Douglas & Gordon Team
Responsive and Professional
We would recommend Douglas & Gordon as being that rare thing - a professional, responsive and effective agency. Harry at Shepherd's Bush helped us let my sister's house and despite a couple of difficulties with potential tenants, he helped us find the right people and understand the upcoming changes in the law.
24 January 2026
Unprompted review
Reply from Douglas & Gordon
Dear Rani,
Thank you for your kind recommendation — we’re delighted to hear you had such a positive experience with Douglas & Gordon.
Harry will be especially pleased to know his professionalism and guidance made a difference while letting your sister’s property. Navigating tenant challenges and upcoming legal changes can be complex, so it’s great to hear he helped you feel informed and confident throughout the process.
We really appreciate your trust in D&G and your thoughtful feedback. If we can support you again in the future, we’d be very happy to help.
Warm regards,
The Douglas & Gordon Team
Ciarnan has been a great help!
Ciarnan was so helpful finding us the right property, and has been very communicative throughout the process which has been appreciated. Good experience with Douglas and Gordon.
15 January 2026
Unprompted review
Reply from Douglas & Gordon
Dear Florence,
Thank you for your kind review. We’re really pleased to hear that Ciarnan was so helpful in finding you the right property and kept you well informed throughout the process.
Clear communication and a positive experience are exactly what we aim for, so it’s great to know we delivered on that. Thank you for choosing Douglas & Gordon, and we hope you’re enjoying your new home.
Warm regards,
The Douglas & Gordon Team
Top Class Experience
Ciarnan was very professional, helpful and answered any questions we had. Made the process smooth and seamless. Couldn’t recommend him and D&G highly enough!
22 January 2026
Unprompted review
Reply from Douglas & Gordon
Dear George, Thank you so much for taking the time to leave a review, Ciarnan will be very grateful as are we. We are so happy to hear your experience was smooth and seamless. We hope to be able to work with you again in the future. Warm regards, Douglas & Gordon.
Genuinely couldn't have asked for more
We are genuinely so grateful for everything Chris and the team at D&G have done for us. From start to finish, Chris was honest, always available, and incredibly helpful. He handled everything with care and professionalism, took all the viewings himself and it was obvious throughout that we could trust both him and the team to look after our best interests, not just push through a sale.
What really made the difference was the way Chris and D&G gave us real, practical advice; something we didn’t appreciate until we experienced a previous agency who simply didn’t deliver. Chris responded to us quickly, explained every step , and when a ground rent issue came up, he was the one to guide us towards using an indemnity policy to resolve it. None of the other professionals involved in the process had offered this solution, and it ended up saving us a substantial amount of money and stress.
Chris truly went above and beyond, even helping when we were silly enough to lock ourselves out by lending us the spare set of keys straight away. He was also incredibly patient with our buyer, answering a huge amount of their questions and smoothing the process despite these things not necessarily being part of his role.
The fees with D&G were only marginally higher than some of the cheaper agencies we could have chosen, but it was absolutely worth it. Our earlier mistake of choosing a cheaper agent ended up costing us far more in missed buyers, stress, and lost time. With Chris and the team at D&G, the whole process felt well supported and ultimately led to the positive outcome we had hoped for.
We wouldn’t hesitate for a moment to recommend D&G to anyone looking for trustworthy, hardworking, and genuinely helpful estate agents. Chris honestly couldn’t have done more or been a better support. Thank you so much!
14 January 2026
Unprompted review
Reply from Douglas & Gordon
Thank you so much for taking the time to share such a detailed and thoughtful review. We’re genuinely grateful for your kind words and for the trust you placed in Chris and the D&G team.
Chris will be incredibly pleased to hear how supported you felt throughout the process. His honest, hands-on approach and commitment to acting in his clients’ best interests are exactly what we strive for, and it’s wonderful to know that his practical advice made such a meaningful difference — particularly in navigating the ground rent issue and keeping everything moving smoothly.
Thank you again for choosing D&G and for your wholehearted recommendation. It was a pleasure working with you, and if we can ever assist in the future, we’d be delighted to help.
Warm regards,
The Douglas & Gordon Team
D&G made the whole experience easy
D&G made the whole experience easy, especially with Ciarnan as our Agent.
16 January 2026
Unprompted review
Reply from Douglas & Gordon
Dear Rowland,
Thank you for taking the time to leave a review. It is much appreciated. We are delighted to hear that Ciarnan made your experience so easy. We hope to work with you again in the future. Kindest regards, Douglas & Gordon
Ciarnan was a pleasure to deal with
Ciarnan was a pleasure to deal with - super flexible, understanding and responsive. We had a nightmare moving out of a previous place because of a mould/damp situation, and working with Ciarnan was like a breathe of fresh air after all the nightmare estate agents we were dealing with (specifically Foxtons). Would 100% recommend!
5 January 2026
Unprompted review
Reply from Douglas & Gordon
Dear Nathan,
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that working with Ciarnan was a breath of fresh air, particularly after what sounds like a very challenging experience elsewhere.
Providing a clear and supportive service is something we take great pride in at Douglas & Gordon, so your recommendation means a great deal to us and to Ciarnan.
Thank you again for your kind words, and we wish you all the very best in your new home. D&G
Chris Campbell was exceptional!
Chris Campbell at Douglas & Gordon was exceptional - he successfully sold my flat in Brixton in a difficult market, completing just before Christmas.
Chris was excellent from the outset. Even before I formally instructed him, he took the time to visit the property several times and offered thoughtful, practical advice on how best to prepare it for sale. Throughout the process, he was professional, proactive, and clearly took personal ownership of the sale.
He demonstrated strong judgement around pricing and launch strategy, which generated early interest, and he personally handled all viewings. Communication was consistently excellent via Whatsapp/emails - he was always responsive, kept me well informed, and followed up promptly with clear feedback.
Chris negotiated a strong final outcome and remained fully engaged through to completion, helping to keep the legal process moving and ensuring everything stayed on track. Even on the final day, when a few last-minute issues arose, he handled them calmly and carefully between all parties, which made a real difference to getting the sale over the line smoothly.
I spoke to several local agents before choosing Douglas & Gordon and was particularly drawn to their partnership model. That proved to be the right decision - Chris was clearly accountable, well-incentivised, and genuinely cared about the outcome. I wouldn’t hesitate to recommend him and am extremely grateful for all his work on my sale!
19 December 2025
Unprompted review
Reply from Douglas & Gordon
Dear Ann,
Thank you very much for taking the time to leave such a considered and generous review.
We’re delighted to hear how positively you found working with Chris on the sale of your Brixton flat, particularly in what you rightly describe as a challenging market and at such a busy time of year. Your comments about his preparation and hands-on approach throughout the process really reflect the standards we strive for at Douglas & Gordon.
Chris’s commitment to personal ownership and calm problem-solving right through to completion is exactly what our partnership model is designed to encourage, so it’s especially rewarding to hear that this made a tangible difference to your experience and final outcome.
Thank you again for choosing Douglas & Gordon and for recommending Chris so highly. We’re extremely grateful for your trust and wish you all the very best for the future. D&G
Ed Allen
The agent, Ed Allen, was exceedingly helpful and attentive in helping me secure a studio flat in London promptly and professionally. He made an effort to visit all the properties I was interested in to give me virtual viewings. 5 out of 5 stars
22 December 2025
Unprompted review
Reply from Douglas & Gordon
Dear William,
Thank you for your kind review.
We’re very pleased to hear that Ed was able to help you secure your studio flat so promptly and professionally. His willingness to visit properties and provide virtual viewings is a great example of the proactive, client-focused approach we encourage at Douglas & Gordon, particularly when time or distance makes things more challenging.
Thank you for taking the time to share your experience and for awarding us 5 stars. We wish you every happiness in your new home. D&G
My Experience so far with Ed has been 5…
My Experience so far with Ed has been 5 stars! He has been very thoughtful in the places he has sent me and been immensely helpful in putting in an Offer!
22 December 2025
Unprompted review
Reply from Douglas & Gordon
Dear Matt,
Thank you for your lovely feedback.
We’re delighted to hear that your experience with Ed has been five-star so far. It’s great to know that he’s been thoughtful in the properties he’s shared with you and supportive throughout the offer process — that level of care and attention is exactly what we aim to provide.
Thank you for taking the time to leave a review, and we look forward to continuing to support you as your search progresses. D&G
Great management from Lamees
I have received fantastic service in the management of my property from Lamees Kriel. There were some early challenges in the letting process before Lamees was assigned to my case, however since Lamees took over, it has been a vastly improved service. Lamees is proactive and diligent - her support is greatly appreciated.
22 December 2025
Unprompted review
Reply from Douglas & Gordon
Dear John,
Thank you for taking the time to share your feedback.
We’re very pleased to hear that Lamees has provided such fantastic service in the management of your property. While we’re sorry to learn that there were some initial challenges during the early stages of the letting process, it’s great to know that once Lamees took over, the experience improved so significantly.
Her proactive and diligent approach is exactly what we strive for, and your appreciation of her support will mean a great deal to her and the wider team.
Thank you again for your comments and for trusting Douglas & Gordon with the management of your property. D&G
Questionable transparency re: block management
This is an issue with block management, not renting or buying. When one calls twice (receptionist confirmed 1st message was given) and emailed several times about a squirrel invasion, only to be told no calls were received, nor emails, one has to wonder about the in-house admin of this company. When finally one email was acknowledged as received but because it was sent to two people: one claimed not to have received it and the other said "I thought she (the one who didn't receive it) would deal with it" , one has to wonder just how clumsy excuses can be. This company response to complaints is more "brush it aside", and only after a member of the Residents' Committee let it slip, did I find out the main email was received. Two stars for questionable transparency. It would be one but at least HR did respond to my emails. It took 5 months for the investigation to come to a grinding halt.
1 July 2025
Unprompted review
Highly recommend Catalina
We can’t recommend Catalina, Senior Lettings Negotiator at Douglas & Gordon, highly enough. Moving from Australia to London is a daunting process, but Catalina made it feel smooth and stress-free from start to finish.
She was incredibly friendly, understanding, and accommodating - particularly around the challenges of relocating internationally, such as not yet having UK banking in place. Catalina truly went above and beyond, replying out of hours to accommodate the time difference with Australia and ensuring the contract and reference checks progressed seamlessly.
Her professionalism, flexibility, and genuine care made a huge difference to our experience. We’re so grateful for her support and wouldn’t hesitate to recommend her, especially to anyone relocating from overseas.
18 December 2025
Unprompted review
Reply from Douglas & Gordon
Dear Emma,
Thank you so much for such a wonderful review.
We’re delighted to hear that Catalina was able to make your move from Australia to London feel smooth and stress-free — relocating internationally can be daunting, and it’s fantastic to know that her support made such a positive difference.
Your comments about Catalina’s responsiveness across time zones, and understanding of the practical challenges of moving to the UK really capture the care and commitment she brings to her role. Going above and beyond to ensure everything progresses seamlessly is exactly what we strive for at Douglas & Gordon.
Thank you for trusting us with such an important move, and for recommending Catalina so highly. We wish you every happiness as you settle into your new home in London. D&G
Avoid this agency
They demanded tax returns and would not be lenient and do bank statements instead, wasted my time. Difficult to deal with and bad communication
18 December 2025
Unprompted review
Reply from Douglas & Gordon
Thank you for your feedback. We’re sorry to hear you were disappointed.
As part of our referencing process, we are required to obtain specific documentation in line with regulatory and compliance obligations. Where the relevant documentation cannot be provided, we’re unfortunately unable to proceed with an application.
These requirements are applied consistently and are not discretionary. We appreciate this may be frustrating, but they are in place to ensure a fair and compliant process for
all parties.
Warm regards,
The D&G Team
Seamless flat sale
My experience selling our flat with D&G was faultless. The team were knowledgeable and communicative throughout each step of the process, and made what could have been quite a complex sale feel very straightforward. I appreciate the time and effort Rob put into each step - he was readily available and went above and beyond to keep things moving forward. I wouldn't hesitate to recommend him or the team.
1 December 2025
Unprompted review
Reply from Douglas & Gordon
Dear Fraser, Thank you so much for taking the time to share your experience. We’re delighted to hear that the sale of your flat felt smooth and straightforward — that’s exactly what we aim for.
Rob will be especially pleased to know his support made a real difference. He’s incredibly dedicated, and your comments about his communication and commitment mean a great deal to us.
We truly appreciate your recommendation and are grateful you chose D&G to guide you through the process. If we can ever help again in the future, we’re always here. D&G
Tom Yeomanson at Douglas & Gordon
I bought my Balham flat from Douglas & Gordon over twenty years ago and am very glad that I went back to them to sell it. Tom Yeomanson’s suggestion that I should try to market the property, ravaged by unanticipated structural work, ‘as a shell’ proved to be truly inspired – with prospective buyers flocking to take advantage of this perhaps rare opportunity. While I was 300 miles away in North Wales, Tom steadily steered the sale to a conclusion that left all parties very satisfied. He was an absolute godsend.
5 December 2025
Unprompted review
Reply from Douglas & Gordon
Dear David,
Thank you so much for sharing your experience — it truly means a great deal to us. Returning to D&G after more than twenty years is a wonderful vote of confidence, and we’re delighted that the sale worked out so successfully despite the challenges with the property.
Tom will be thrilled to hear your feedback. His idea to market the flat as a shell was a standout strategy, and we’re so pleased it helped attract the right buyers and achieve a positive outcome for everyone involved. Managing a sale from 300 miles away is no small task, and we’re glad Tom was able to make the process smooth and reassuring throughout.
We’re incredibly grateful for your kind words and for choosing D&G once again. If we can ever assist you in the future, we’re always here. D&G
Outstanding
Outstanding. Tom delivered an exemplary service, supporting, advising and chasing where necessary. Rarely have we experienced such exceptional service and we send our immense gratitude and thanks for all the guidance, help and support provided.
9 December 2025
Unprompted review
Reply from Douglas & Gordon
Dear Deborah,
Thank you so much for your wonderful feedback. We’re delighted to hear that your experience with Tom was outstanding.
Your gratitude and kind words mean a great deal to Tom and the whole team. It’s been a pleasure assisting you, and if we can help in any way in the future, we’re always here. D&G
Lamees Kriel was very helpful and…
Lamees Kriel was very helpful and professional, Thank you!
4 December 2025
Unprompted review
Reply from Douglas & Gordon
Dear Alex,
Thank you so much for writing this review. We look forward to helping you again in the future. D&G
Terrible support
Terrible support, discover cockroach when we move in. After 1 month the problem was not solved. I have to pay the rental and an hotel. At the end still have to pay nearly 2 months of rental without having passed 1mn in the apartment. So run away if you are looking for a trust company.
25 September 2025
Unprompted review
Reply from Douglas & Gordon
We’re very sorry to see that you’ve rated us 1 star and would really appreciate the opportunity to understand what happened.
Please email your contact details to contact@dng.co.uk so we can follow up with you directly.
In the meantime, please accept our best wishes.
Great experience
In the mist of finding a rental in London, we came across a property listed by Douglas & Gordon, who very promptly booked us in for a viewing. Catalina was the person who we were in contact with and she’s been absolutely brilliant. Always very attentive and prompt in her responses. The whole experience was quick and as trouble free as it can be.
28 November 2025
Unprompted review
Reply from Douglas & Gordon
Dear Vanessa, thank you so much for taking the time to write this review. Catalina is a true professional and stops at nothing to help her clients. So glad she could help you find your new home. We look forward to helping you again in the future. D&G
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.