Dotdigital Reviews 766

For the volume of emails we send to our database on a monthly basis, DotDigital is reasonably priced. The software is extremely user friendly whether that's navigating round the system, managing lists, creating visual reports, or building campaigns. The personal customer support is also excellent - we have had a good experience with our Account Manager Pandora.

Great people to work with. Super helpful with everything. Implementation went smooth and always felt good customer care

Working with Jay is such a dream, always so attentive (even with all my daft questions). I was new in role and new to Dotdigital and the support and guidance I received was superb!

Jay is a fantastic account manager, always very responsive and extremely helpful for any asks that we have.

I have been working with Dotdigital for almost 2 years now and only have positive things to say about the platform and the relationship I have with our two account managers. The platform itself is very user-friendly, allowing for an easy email build process, scheduling, and reporting. I work very closely with our account managers to develop and execute new trigger campaigns and have used the implementation team to build out two very successful automations, abandon cart and replenishment. The support at Dotdigital is excellent!! I haven’t ever come across a barrier using the platform, it allows you to be simplistic with your CRM or very sophisticated, which I think is often a rarity with some platforms. The approach is always collaborative working with Dotdigital, and for someone who works pretty autonomously in a CRM team this is always very beneficial and enjoyable. I always recommend Dotdigital to my friends in marketing as I have always been so impressed!

I've consistently had an outstanding experience with the support team at DotDigital. Their service is always a perfect 10/10. The team is incredibly supportive, knowledgeable, and responsive to any queries or issues I encounter. They go above and beyond to ensure everything runs smoothly and efficiently. I highly recommend their support for anyone using DotDigital!

Tom and Mohammad are always very helpful when I need support with new campaigns/automations or existing issues with synching our CRM and DotDigital.

We have been using Dotdigital for about six months now after switching from another email marketing provider, and I have been thoroughly impressed with the user-friendly platform and exceptional customer service. The transition was smooth, thanks to their intuitive interface and the outstanding training and support from Nicolle and Alyssa. The team at Dotdigital has been incredibly supportive, always available to address our questions and provide expert guidance. The platform is easy to use, with robust analytics and reporting features that provide valuable insights. Their learning hub is excellent, and the easy editor makes building emails very simple.

DotDigital is my preferred email marketing platform - it's the right combination of easy to use, and sophisticated features that are useful every day (e.g. the ability to easily resend an email campaign to new recipients)

I have used Dot Digital in previous role and brought them onboard when i started this role. I find their email platform and services extremely easy to use and even if you dont have an coding experience.

a huge range of other features have helped our business deliver more through our email marketing channel and has been a great asset to the business.

Working with the team at DotDigital has been a breeze. We've been really impressed with the support received from our account manager, Sean, who has been extremely helpful, and super quick to answer any queries.

I have been using Dotdigital for 2 years, and I am thoroughly impressed with their exceptional customer service and the seamless functionality of their platform. The support team is always responsive, friendly, and genuinely eager to help with any inquiries or issues. Their guidance has made navigating the platform easy and efficient.

Dotdigital's platform is user-friendly and packed with features that significantly enhance our email marketing campaigns. The automation tools are robust and have streamlined our workflow, allowing us to focus more on strategy and less on execution. The analytics and reporting features provide valuable insights, helping us make data-driven decisions to optimize our campaigns.

Overall, Dotdigital has exceeded my expectations, and I highly recommend their services to any business looking to enhance their digital marketing efforts. Their dedication to customer satisfaction and continuous improvement sets them apart from the competition.

Great collaboration. Our Account Manager is very respondent and solution oriented.

An excellent solution for integrated marketing comms and lead nurturing for HE recruitment. Workflow and functionality well designed, with excellent tech support and platform/feature development.

Jay is a fabulous account manager. He's always great at sharing any new updates on the platform and really clear in explaining the changes. He is always on hand to help with any requests and will happily chase if we are waiting on anything. He is also very supportive on making sure we are getting the most out of the platform. In our catch ups he's always helpful in letting us know in advance if we are reaching any limits with our account - couldn't recommend any more.

It’s great to brainstorm with Jay on how we can better assist our customers with DotDigital. He is always eager to help and promptly investigates any points we raise. His follow-up is quick and concrete, and he responds promptly to our questions via email. We also find our monthly meetings very productive. In short, Jay is great!

We switched to DotDigital as we were having issues with our other provider. We have been really happy with them, the account management is great, if help is needed it is accessible quickly and knowledgeable, their learning hub is great and the easy editor makes building emails very simple. We haven't been able to delve deeper into some of the areas like SMS as much as we wanted to but excited about this capability.

Our customer success manager - Jonathan - has been hugely supportive in helping us get the most from the platform right from day one.

DotDigital is an amazing eComms platform with extremely powerful tools to assist our campaigns. The support team and our account manager have been attentive to our needs and responded affectively to our queries.

Fahim is extremely patient and helpful with my requests. He is very prompt and has a great understanding of the solutions. He is able to help me solve them almost immediately every time I am faced with an issue with the software.

Jay, our account manager, is always on hand, follows up any request we put forward and offers other services that may benefit us going forward.

A pleasure to work with.