Highly capable platform, but key areas of the user interface could be improved. During my time I've used Klaviyo, Hubspot, MailChimp and Netcore. Where Dotdigital stands out is the level of segm... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Dotdigital's platform is top-notch, the product and the professionalism behind it really set them apart. On top of that, they've been an amazing partner. We've also collaborated on several events toge... See more
Company replied
We migrated one of our retail brands' CRM platform 2 years ago (and subsequently 2 more of of brands). The platform is really user-friendly with great tools that constantly get updated too. Our... See more
Company replied
We've been partnered with DotDigital for many years. Their solution has always delivered what we need, in an easy to use and simple way. We find it's very quick and easy to bring new colleagues up t... See more
Company replied
Company details
Written by the company
Dotdigital is a global customer engagement, marketing automation, and data platform that helps you and your teams create connected, personalized experiences across every marketing channel. You can bring all your customer data together, understand your audience, and automate cross-channel journeys that drive real results. With AI-powered insights from WinstonAI, built-in personalization, and integrations with platforms like Shopify, Adobe Commerce/Magento, and your CRM, Dotdigital makes it easy to deliver timely, relevant messages across email, web marketing, SMS marketing, WhatsApp, chat, push, social, ads, and more. Over 4,000 brands worldwide use Dotdigital to scale engagement, boost conversions, and build stronger customer relationships. We’re headquartered at London Bridge, UK with 450+ employees helping customers across the world including the UK, US, Europe, and JAPAC regions. We’re proud to be the world’s first carbon-neutral marketing automation platform, and we hold ISO14001, ISO 27701, and ISO27001 certifications.
Contact info
No.1 London Bridge, SE1 9BG, London, United Kingdom
- 0845 337 9170
- team@dotdigital.com
- dotdigital.com
4.6
Excellent
766 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Recommendation
DotDigital is a phenomenal platform that comes with ease of use and comprehensive functionality. I will recommend any company to adapt DotDigital as their marketing tool.
9 July 2024
Unprompted review
Reply from Dotdigital
Hey Jay,
Thank you for your glowing review! We're delighted to hear that you find Dotdigital to be a phenomenal platform, offering both ease of use and comprehensive functionality.
Your recommendation for other companies to adopt our marketing tool is greatly appreciated!
Regards,
Rob H
Great service
My account Manager, Lewis is very helpful and is very knowledgable, always a quick turnaround with queries on the account. I enjoy using dotdigital and find it user friendly - however it would be good to be able to see more in detail report for SMS camapigns.
2 July 2024
Unprompted review
Reply from Dotdigital
Hey,
Thank you for your review! We're delighted that you find working with Lewis enjoyable and find our platform user-friendly.
We appreciate your feedback on the SMS campaign reporting and will definitely consider it for future improvements.
Regards,
Rob H
Love using Dot Digital
Love using Dot Digital, They have an amazing team and give us constant support
2 July 2024
Unprompted review
Reply from Dotdigital
Hey,
Thank you for your kind review! We're thrilled that you enjoy using Dotdigital and appreciate our amazing team and the constant support we provide.
Regards,
Rob H
Excellent user experience
Excellent user experience. Easy to use. Helpful guides etc.
1 July 2024
Unprompted review
Reply from Dotdigital
Hey Rafi,
Thanks for the review!
We really appreciate it.
Regards,
Rob H
Great email service provider
We've used DotDigital for over 3 years now. Platform is very easy to use and flexible. We've had great success with an ERFM automation program that we briefed to the client services team, fine tuned and they then built for us. Support is very swift and had minimal issues overall.
1 July 2024
Unprompted review
Reply from Dotdigital
Hey Lee,
Thank you for your review! We're delighted to know that you find Dotdigital easy to use and flexible, and that our client services team has contributed to your success.
Your appreciation for our swift support is greatly valued, and we're committed to maintaining a high-quality experience for you!
Regards,
Rob H
Easy to use platform with great support
Easy to use platform with great features include the easy editor and web insights. Support team and account management are second to none.
28 June 2024
Unprompted review
Reply from Dotdigital
Hey Adam,
Thank you for your positive review! We're thrilled that you find our platform easy to use and appreciate its great features, as well as our outstanding support and account management.
Regards,
Rob H
Nice software
Responsive team, solution that connects well with Magento, lot of tools to create impactful campaigns and lot of data on customers.
28 June 2024
Unprompted review
Reply from Dotdigital
Hey Stefan,
Thank you for your kind review! We're glad that you find our team responsive and appreciate our platform's seamless integration with Magento.
Your satisfaction with our tools and customer data insights for impactful campaigns is important to us!
Regards,
Rob H
Reply from Dotdigital
Hey Jacob,
Thank you for your review! We're glad to hear that you find our software, account management, and support to be satisfactory.
Your positive feedback is appreciated.
Regards,
Rob H
Reliable and helpful products and excellent service
We have worked with Dot Digital for a number of years now and we find the service to be reliable and easy to use. We don’t use all of their products, but the ones we do use are useful and seem to help us generate enquiries into the business. On the occasions where we have spoken to the team, they are friendly and helpful, and we would recommend Dot Digital to anyone in the market for a digital marketing platform.
28 June 2024
Unprompted review
Reply from Dotdigital
Hey Lee,
Thank you for your valuable review! We're delighted that you've found our platform reliable, easy to use, and helpful in generating business inquiries.
It's great to hear that our team has been friendly and supportive. Your recommendation means a lot to us!
Regards,
Rob H
Exceptional Support and Powerful Platform
Dotdigital's team and platform have exceeded my expectations. The support staff is responsive and helpful, ensuring smooth operation at all times. The platform is well-designed and feature-rich, greatly improving our marketing effectiveness. I strongly recommend Dotdigital for a top-notch marketing solution.
28 June 2024
Unprompted review
Reply from Dotdigital
Hey Rebekka,
Thank you for your excellent review! We're thrilled to know that we've exceeded your expectations with our platform and responsive support staff.
Your recommendation and satisfaction are greatly appreciated, as we strive to deliver a top-notch marketing solution!
It is a good platform - at a cost
It is a good platform with strong features and a helpful support team. You can't go wrong.
Pricing is the main reason why it has not got five stars
28 June 2024
Unprompted review
Reply from Dotdigital
Hey Jason
Thank you for your review! We're glad you find our platform robust and appreciate our helpful support team.
We understand your concern about pricing and will strive to continually improve and provide the best value.
Regards,
Rob H
Great product and the support is A+
Great product and the support is A+
Anyone looking for a complete marketing platform should consider Dotdigital as a comprehensive solution who value their customers.
28 June 2024
Unprompted review
Reply from Dotdigital
Hey Jon,
Thank you for your fantastic review! We're thrilled that you find Dotdigital to be a great product and appreciate our top-notch support. Your recommendation and satisfaction mean a lot to us!
Regards,
Rob H
Great Platform and Awesome Customer Support
Great email marketing platform, Dotdigital, and awesome support and collaboration from Amirul Fahim.
28 June 2024
Unprompted review
Reply from Dotdigital
Hey Kristine,
Thank you for your kind review! We're glad you find Dotdigital a great email marketing platform, and we appreciate your acknowledgement of the exceptional support and collaboration from Amirul Fahim.
Regards,
Rob H
Dot Digital has been an effective…
Dot Digital has been an effective platform for email marketing that has various features to be implemented which ease our strategies.
Chris Ash has been an exceptional CSM to us as well as very knowledgeable when it comes to resolving issues in Dot Digital. His support was great in assisting and guiding throughout our projects.
The support team has been very responsive too in resolving issues time to time.
28 June 2024
Unprompted review
Reply from Dotdigital
Hey Mathuumitha,
Thank you for your positive review! We're delighted that Dotdigital's features have streamlined your email marketing strategies, and that you've had an excellent experience with our CSM, Chris Ash.
We appreciate your recognition of our responsive support team!
Regards,
Rob H
Highly recommend DotDigital!
My team are very happy with DotDigital. The user-friendly interface means managing campaigns is really straightforward, and the automation and analytics tools make it easy to run effective, targeted campaigns.
Our Senior CSM, Kayla, has been fantastic, offering great insights and strategic support. The customer support team is also super responsive. Highly recommend!
27 June 2024
Unprompted review
Reply from Dotdigital
Hey Rosie,
Thank you for your wonderful review! We're glad that your team is happy with DotDigital's user-friendly interface, automation, and analytics tools.
It's great to hear that Kayla and our customer support team have provided exceptional service. We appreciate your recommendation!
Regards,
Rob H
Intuitive and thorough
Found the platform to be very intuitive with lots of great resources and tools for thorough analytics. The support team is amazing too!
26 June 2024
Unprompted review
Reply from Dotdigital
Hey Madeleine,
Thank you for your kind review! We're delighted that you find our platform intuitive and appreciate our analytics features and resources. It's great to hear that our support team has impressed you as well.
Regards,
Rob H
Jonathan goes above and beyond!
After having going through general auditing at my company, it’s been an absolute freeze when needing answers and support from Dotdigital.
This happened because Jonathan Jones (goes by Jay)
Without his dedication and help with my questions, I’d be absolutely lost! He’s always been prompt to answer. No matter how big or little, he’s always been there.
He made my Dotdigital experience a dream! If anyone needs great customer support, then Jay is your guy!
21 June 2024
Unprompted review
Reply from Dotdigital
Hey Jason
Thank you for your review! We're thrilled to hear that Jay has made such a positive impact on your Dotdigital experience with his dedication, prompt responses, and exceptional support.
We take pride in having team members like him and always strive to provide outstanding customer service.
Regards,
Rob H
Great product with quality support
Great product with quality support, our account manager Bryony has been amazing.
26 June 2024
Unprompted review
Reply from Dotdigital
Hey Stephen,
Thank you for your positive review! We're glad you're satisfied with our product and support, and we're happy to hear that your account manager, Bryony, has been excellent.
Reagrds,
Rob H
Easy integrations
The vast array of integrations & API documentation make using the system for remarketing very simple once setup. The product widgets work well, and reporting is fairly straightforward. Having Fresh Relevance come on board is another bonus as well; as the simpler dashboard design has made it's way across both platforms now for a more seamless UX. Would recommend their service for any size business.
25 June 2024
Unprompted review
Reply from Dotdigital
Hey Simon,
Thank you for your review! We're glad that our integrations, API documentation, and product widgets make remarketing easy for you.
It's great to know that the Fresh Relevance collaboration has enhanced the UX, and we're thrilled that you'd recommend our service to businesses of all sizes!
Regards,
Rob H
Really good support and account…
Really good support and account management.
24 June 2024
Unprompted review
Reply from Dotdigital
Hey Kate,
Thank you for your kind review! We're delighted to hear that you're satisfied with our support and account management. Your positive experience is crucial to us.
Regards,
Rob H
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.