Dort Financial Credit Union Reviews 553

The teller i had is always phenomenal

I like the fast service

My debit card was fraudulently used. My concern was taken as a priority when I visited your Hill Road branch. I was issued a new card on the spot. I was also given peace of mind knowing your institution was aware of the situation and taking care of it promptly. In the 20 years I have been using a bank account, I have never felt as safe and secure as I do at Dort Federal Credit Union. Thank you all 😊

My daughter and get smart, prompt care from Micayla Slezak, at the Swartz Creek Branch. She always has an answer for us when we have a problem. Everyone there is courteous and cheerful, even in this dreadful time.
We feel secure being able to count on Micayla and all the staff.

4 stars able to make appointment the same day. Spoke with banker did what banker suggested but the banker NEVER returned my messages regarding a loan. Very disappointed 😞

My husband passed away on December 4th so I was not looking forward to what I felt would be an unpleasant visit. Mary assisted me with everything in a very quick and efficient way. She was very professional and she answered all my questions while being kind, understanding, and caring. Mary turned my unpleasant visit into a productive visit and I felt good about that.

Regan is super always professional and knows her job

Amber Cline was excellent with everything, she was professional,she had everything in order and right.

I've been a Dort member for 30 years. They have always been the most helpful whenever I need them.

Jodi was so helpful and so kind! I will definitely be using her for everything!

Amanda Springsteen was so wonderful and helpful with getting everything setup with our account. I appreciate her so much with everything she’s helped me with.

Easy and efficient loan process with the best interest rate in town. Kristin was helpful and knowledgeable. Would highly recommend.

I was in a situation regarding the foreclosure on my home. I called and was immediately given an appointment the following day. My issue was cleared and taken care of in the matter of less than 20 minutes. The representative that I spoke and met with was kind courteous, friendly, and very helpful to me explaining everything where I clearly understood. I would recommend this financial institution to all people that I know, even to those that I don't know.

I went in to see about a consolation loan talked to Eleah gave her all my information, she was very polite and professional. She was also who opened my wife’s and my checking and savings accounts. I have been very pleased with Dort Federal.

very prompt, kind and curtosey

Every thing worked good, especially in the new area with not being able to 'just walk-in" and meet. We where able to set up an appointment and get everything done we needed to do thanks

No Issues
Friendly
Personable

Thank You

I had an appointment a few weeks ago, and spoke to Arlene Keen about a motorcycle loan. She let me know the interest rates and said I was approved for a $7,000.00 loan. I hadn’t picked out a specific bike yet. She said just have the dealership call her when I made my selection.
I found a motorcycle in Ohio. This morning, 1/22/21, I stopped in to the Holly road branch office. I made a withdrawal to purchase the motorcycle in case something happened with the financing. I spoke to Arlene Keen before leaving and told her I was going to Ohio to get a motorcycle. I told her the dealership would be calling her in a couple of hours.
After getting to the Ohio dealership I looked over the motorcycle and decided to purchase it. The dealer called Arlene to take care of the financing so I could take the motorcycle home. She told him to email her the information. He did and told me to go have lunch and wait for her to call us back. We waited, but she never called either of us. I called her to see what we were supposed to do. She told me to come into the branch office, sign the papers, and pick up a check. I reminded her that I was in Ohio and asked if we could do it by fax or something like when I buy a car. She said we could, but that was a different kind of loan and would have to go through the loan department. She said she could get that started. We hung up and I told the dealer what was going on. He said they had other lenders I could use. It was already a long morning and I still had to drive another two and a half hours to get home. Thankfully I planned ahead for this kind of fiasco and brought cash. I called Arlene back and told her I didn’t need a loan and was going to pay cash. She told me after I got the title I could get a loan and pay myself back.
Every time I’ve tried to get a loan with Dort Federal I’ve had issues. When I got a loan for my Camaro I had to make several trips between the dealership and branch office to secure the loan. When I bought my GMC Sierra 2 years ago I went to the branch office to get a loan and was told I had to make an appointment at the main office. The dealership got me a loan from another credit union and I never had to leave the dealership.
I want to use Dort Federal for all of my financial needs, but it is impossible.
Update: It’s been 14 days since my review and 11 days since Dort Federal’s automated response. No one has called me or sent an email. Just another example of how they conduct business.