Fantastic company. My ear irrigation machine failed yesterday, and Dorset Nursing Supplies shipped a replacement out for me the very next day. Even put an urgent delivery sticker on it. A huge thank... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Completed my online order, was approved the same day and out for delivery. Very impressed! Thank you for my goods! P.s I like that you want to confirm training and registration seeing as these day... See more
Company replied
As always, exemplary service, and a great range of products. On this occasion, a commode cushion was ordered one day and arrived the next morning. The cushion was a universal fit, and was found to... See more
Company replied
I had a query about VAT payment on my invoice. Via a telephone call, answered straight away, this was clarified and resolved. Always good service - easy ordering online and delivery always reliable.... See more
Company replied
Company details
Written by the company
Dorset Nursing Supplies is a family owned business and an established and well-respected medical supply company within the NHS and the care industry. We have been a provider of medical supplies, medical equipment and incontinence supplies since 1985. We also provide our engineering services where we will fix and repair any medical equipment such as hoists, beds and much more. Our store is based in Bournemouth, Dorset, however we deliver worldwide so everyone can enjoy our amazing deals! When an order is placed from within the UK we aim to deliver it by the next day (subject to stock availability). We are happy to hear any and all reviews so we can keep our standards high! Thank you!
Contact info
Unit 4a Wilverley Road, , BH23 3RU, Christchurch, United Kingdom
- 01202425070
- sales@dorsetnursing.co.uk
- dorset-nursing.co.uk
4.8
Excellent
368 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding service in every way
Outstanding service in every way - friendly, efficient, fast and everyone is so incredibly helpful, from the office to the delivery driver. Absolutely no hesitation in recommending.
24 June 2024
Unprompted review
Reply from Dorset Nursing Supplies
Thank you for your kind review, we really appreciate it! We will pass on your review to our staff :-)
Rapid delivery
Couldn't believe that my order was delivered the same working day! Thank you.
18 June 2024
Reply from Dorset Nursing Supplies
Thank you for your review Andrew, we really appreciate it!
easy to navigate with…
A website easy to navigate with products wide range of products. Delivery was quick
10 June 2024
Reply from Dorset Nursing Supplies
Thank you John, we're glad you're happy with the service :-)
Great Communication
Great Communication, fast delivery couldn’t ask for a better company
12 June 2024
Reply from Dorset Nursing Supplies
Thank you for your kind review, we really appreciate it! DNS
Reply from Dorset Nursing Supplies
Thank you for your kind review, we really appreciate it! DNS
Excellent Product.
I had excellent service, Rebecca the your lady was really efficient in knowing about the product I ended up buying,
11 June 2024
Reply from Dorset Nursing Supplies
Thank you for your review Fiona, we will pass on your kind feedback to Rebecca! :) DNS
made to order product
Given this was a made to order product, delivery was excellent and received in no time. Communication as to status was also very good. Would 100% use again.
3 June 2024
Reply from Dorset Nursing Supplies
Thank you for your kind review, we really appreciate it! DNS
Swimming costume for incontinence
A very well made product. Great service. I've used this company before and I've been impressed.
6 June 2024
Reply from Dorset Nursing Supplies
Thank you Susan, we're really glad to hear you've been happy with our service.
Great service
Great service. Kept up to date if any delays in sending order out. Prompt delivery.
10 June 2024
Reply from Dorset Nursing Supplies
Hi Helen, thank you for taking the time to leave us a review, we really appreciate it!
Reply from Dorset Nursing Supplies
Thank you Jackie!
Quick delivery and low prices
Quick delivery and low prices. Perfectly packaged. Good communication.
4 June 2024
Reply from Dorset Nursing Supplies
Thank you for your review Sylvio, we really appreciate it!
satisfacctoThe ordering process and the timley…
The ordering process and the timley delivery
7 June 2024
Reply from Dorset Nursing Supplies
Thank you for your review William!
"Your item is being despatched"
I was notified via my email account that my package was on the way. I was told of the delivery date & received it well packaged & quickly. No complaints from me.
7 June 2024
Reply from Dorset Nursing Supplies
Thank you for your kind review, we really appreciate it! DNS
The people I spoke to on the phone were…
The people I spoke to on the phone were extremely helpful
31 May 2024
Reply from Dorset Nursing Supplies
Thank you for your review Samantha, we really appreciate it!
Arrived promptly can’t wait till a hot…
Arrived promptly can’t wait till a hot day to try them out
3 June 2024
Reply from Dorset Nursing Supplies
Thank you for the review!
Good service and lively product
Good service and same quite quickly. Very comfortable and great for hiding stoma. Would buy again
30 May 2024
Reply from Dorset Nursing Supplies
Thank you Teresa, we're very happy to hear you are pleased with your order :) DNS
satisfaction
firstly the young man who i spoke to was extremely friendly and professional,secondly the delivery was very fast,thirdly the pants were of evcellent material,so my purchase from your advert was completely true and i have already told a couple of my friends and they wil also get in touch with you when necesary,so many thanks once again yours faithfully M.JUBY
30 May 2024
Reply from Dorset Nursing Supplies
Hi Maureen, thank you for your lovely review. We have passed on your message to Steve who assisted you. Thank you for recommending us! If you need anything else, we will be more than happy to help :) DNS
Quick and efficient ordering and…
Quick and efficient ordering and delivery. Very happy with the medical fridge. Just what we needed!
30 May 2024
Reply from Dorset Nursing Supplies
Thank you for your review Kathryn, we really appreciate it!
Reply from Dorset Nursing Supplies
Thank you for the review Rachel, we really appreciate it!
You are a disgrace
You are a disgrace! The shorts don't live up to the expectations of me - a person with my specific needs. All false pretences. - And then you overcharged me in mail expenses, saying the bag was heavy. - You should be ashamed of your selfs!
31 May 2024
Reply from Dorset Nursing Supplies
Hi Frank. Although we always want to hear any negative feedback so we can improve our service, we have sold thousands of the swimming shorts with extremely positive reviews. We cannot guarantee that they will suit everybody's individual needs, just like any other product, it may work better for some people than others. As for the delivery, the delivery cost was calculated as your shipping address was in Denmark, and we are based in the UK. It is clearly stated on our website that any overseas parcels will incur a surcharge, and you accepted this charge before we dispatched your item. You may return the shorts if they are unused, following our returns policy which can be found on our website. DNS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.