Doorway To Value Reviews 

6,128
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 1,273 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and highly knowledgeable, making interactions pleasant and stress-free. Many people appreciate the professional approach, noting that salespeople provide excellent advice without any pressure to buy. This leads to a relaxed and enjoyable shopping experience, where customers feel they have ample time to make informed decisions. Reviewers frequently highlight the wide choice of quality products available, from furniture to mattresses, which consistently meet their needs. Many consumers express high satisfaction with their purchases, often returning to the company due to the excellent service and value for money.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Product

Consumers find the product selection to be positive, with many appreciating the wide range of quality... See more

Service

Users describe positive interactions with service, consistently reporting excellent and helpful experiences... See more

User experience

Reviewers mention positive feedback about user experience, with many customers describing their experience as... See more

Value for money

Customers consistently report positive experiences with value for money, often highlighting that prices are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was our first visit to Doorway to Value having been given the link by a friend. All staff were friendly and approachable. We looked around the store at leisure then discussed purchasing a suite an... See more

Rated 5 out of 5 stars

Recently came into the store to look at sofas. Darren Broadhurst was great, it was difficult to make decisions over fabrics etc but Darren made it all easy and spent a lot of time fetching other fabr... See more

Rated 5 out of 5 stars

Went into Doorway to Value today (we go there a lot!) asking about changing a cushion on a chair bought from them a couple of years ago - and left after buying a new chair! DTV were more than happy to... See more

Rated 5 out of 5 stars

Our experience was good . Darren Broadhurst was helpful and friendly at every step, from helping us measure up the wardrobe and bedside cabinet, and finding alternative options in his department .We... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Lighting Store
  4. Living Room Furniture Store

Written by the company

"The customer must be looked after from the first moment they contact us to their final enjoyment of their furniture. It is only with the highest quality of service that we can ensure a customer will continue to shop with us in the knowledge they will receive quality furniture at a fair price all delivered with exceptional attention to detail"

Doorway To Value - Never Beaten on Price

Written by the company

To offer the finest furniture at true value for money prices.
Doorway to Value's knowledgeable staff, have offered an invaluable service to generations of families in Chorley and the North West.

Never Beaten on Price

We Will Not Be Beaten On Price

In the unlikely event that you find the same combination offered at a lower price elsewhere within 30 days of placing your order, we will gladly match that price and provide an additional £50 discount! This price promise is for all of our products including the famous brands we sell.

Contact info

5.0

Excellent

TrustScore 5 out of 5

6K reviews

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5.0

All reviews

(6,128)

1,184 reviews in the last 12 months

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Rated 5 out of 5 stars

our experience was good

Our experience was good . Darren Broadhurst was helpful and friendly at every step, from helping us measure up the wardrobe and bedside cabinet, and finding alternative options in his department .We didn't feel rushed or pressurised in any way. We have shopped here , for several years always finding the furniture quality excellent We have always been satisfied. We would recommend the store to anyone.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

First class service and friendly staff.

Visited the store on four occasions over the last three days to choose new sofa's.
I have to say all the staff could not have been more friendly and helpful.
John was extremely helpful and very knowledgeable, he guided us through the various options, taking time to answer any questions but also importantly encouraging us to take our time to decide. He made the whole experience very stress free and enjoyable. The "Come and find me if you need any help" attitude ensures that you are not under any sales pressure as sometimes experienced in other retailers.
We will definitely be back to choose our dining table and chairs.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

First visit…

We were very impressed on our first visit here. Darren was helpful and gave us the time we needed to come to the right choice.
Looking forward to taking delivery in our new home.
Thankyou Darren….. we’ll definitely be back.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Impressive showrooms and varied…

Impressive showrooms and varied furniture offerings. Discussions with a very helpful member of staff - Darren Broadhurst - completely changed our perspective and resulted in a very satisfactory outcome.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Doorway to Value experience

It was our first visit to Doorway to Value having been given the link by a friend. All staff were friendly and approachable. We looked around the store at leisure then discussed purchasing a suite and display unit with salesman John Edwards who advised, didn’t put us under any pressure at all to buy and answered all questions in a personable manner. We were offered a coffee which is appreciated when you drive out to a store and spend a considerable amount of time there. We will recommend Doorway to Value to friends & family.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional customer care

Recently came into the store to look at sofas. Darren Broadhurst was great, it was difficult to make decisions over fabrics etc but Darren made it all easy and spent a lot of time fetching other fabrics and cushions to help me see the final option. Friendly helpful knowledgeable it made the experience great . Thank you

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Always go to Doorway To Value for our…

Always go to Doorway To Value for our furniture last week went for a stressless chair the staff there are always pleasant and helpful David Thomson was our salesman that day and his knowledge and expertise were brilliant he was so helpful in finding the right chair for me

22 July 2026
Unprompted review
Rated 5 out of 5 stars

In the store we found the sofas &…

In the store we found the sofas & coffee table we were interested in & with the help of David Thomson, who was very knowledgeable in the products, knew just when we needed space to decide on our purchases. He gave us time, without the usual pressure you get in some stores, to make a measured decision. He was realistic on the delivery date & we also felt the experience was hassle free, as choosing furniture is an important decision and you have to live with the choices you make.
Doorway to value is highly recommended.

5 July 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a sofa from dawn at the…

I ordered a sofa from dawn at the Chorley branch after much deliberation it didn’t fit and I had to cancel the order. I spoke with Darren and he arranged a refund for the £100 deposit I had left. I was very impressed with the service of Dawn and Darren. The refund was arranged with no hassle. I am in the market now for a bed and would not hesitate to shop at doorway with the excellent customer service that I received

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Just ordered a new 3 piece suite and dining room furniture. Darren was extremely helpful throughout the experience and I ended up with a brilliant deal on the package, thank you.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Seamless service from beginning to end at Doorway to Value

We just ordered our new sofa's from Doorway To Value. On our first visit the lovely Jason gave us lots of help and information to go away and think about. When we went back the next day Jason was off but Darren took over seamlessly. He knew what we had looked at and offered advise on our options. Both were professional, neither were pushy. Excellent service can not fault anything. Thank you both.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Very modern bright furniture company…

Very modern bright furniture company who we have purchased from in the past and have been satisfied,as was the case yesterday.
Sales advisor Jason Breeze was certainly on the ball with product knowledge regarding our sofa knowledge and his friendly disposition this company chooses it's staff well as well as the range of products.
Recommended 👍

28 July 2026
Unprompted review
Rated 5 out of 5 stars

First time using Doorway to Value and…

First time using Doorway to Value and it won't be the last. Met with David Thomson who was so lovely and helpful, we told him that we were looking for a new sofa and he knew straight away the kind of sofa that would suit us. He left us alone to look around and make our decision and then took the time to answer all our questions, there was never any pressure for a sale like in some stores.

We will definitely be using Doorway To Value again and I can understand why they have a five star rating with people like David working there :).

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Quality furniture, excellent customer service, lots of choice, what more could you want. Well worth a visit.
We went a couple of months ago and returned for a second visit on Sunday. The gentleman that served us was called Steve and he remembered us from our first visit and helped us again. Really happy with our purchases.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Pleasant

Pleasant, friendly, efficient and informative staff member who helped us source exactly what we wamted. Thank you!

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Trustworthy Company

We have confidence in the company to always give good value and customer service. The staff are great.
Our thanks to Darren who was knowledgeable, helpful and friendly, when we bought our new suite.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

great customer service

So much selection and great customer service. We were looked after by Ian parr who was a great help and couldn’t do enough for us without being at all pushy

18 July 2026
Unprompted review

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