Stunning support. Hanry in support is an absolute legend. He has exceptional knowledge, is calm and very careful at explaining every detail you need to know. He helped us out on several occasions with... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hi, our company has been dealing with Adam at Door entry for years and no matter how large or how small the order Adam is always quick to respond. Adam is also very good at solving my technical quest... See more
Company replied
Very fast delivery. The item description by the company was very helpful, as I had to set it up parallel to an older existing door phone of the same brand. It connected as hoped for ( I am not electri... See more
Company replied
I called up Door entry customer care to understand the mapping and they provided a number to speak to SMEs about the device and it worked for me. The price is competitive(even cheaper comparing on th... See more
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Company details
Written by the company
Door Entry Direct is your leading destination for Door Entry solutions. With over 30 year's experience in the industry, we're here to help the trade select the best product for their needs, and set them up for a successful install. Working with all major manufacturers means we offer unbiased advice, and an unrivalled selection, with the largest stocked range available in the UK. We also manufacture our own range (SRS), giving us advanced product insight, and offer value-added services such as bespoke panels and panel engraving.
Contact info
Unit 1, AMC Business Park, 12 Cumberland Avenue, NW10 7QL, London, United Kingdom
- 0208 621 6210
- marketing@doorentrydirect.com
- doorentrydirect.com
4.7
Excellent
1K reviews
Replied to 40% of negative reviews
Typically replies within 48 hours
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Went over the top to get me what I…
Went over the top to get me what I needed quickly Fantastic crew
28 January 2025
Reply from Door Entry Direct
Dear Daniel,
Thank you for your fantastic review! We’re thrilled to hear that our team went over the top to get you what you needed quickly. Your feedback truly motivates us to continue providing outstanding service. If you ever have any more needs or questions, please feel free to reach out.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Reply from Door Entry Direct
Dear Roy,
Thank you for your review! We’re pleased to hear that your order arrived on time and that you found exactly what you needed. It’s great to know that our website made the process easy for you. If you ever need any further assistance, we’re always happy to help!
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Still waiting for a call back from…
Still waiting for a call back from technical support nearly two weeks later! Really disappointed with the service from Door Entet Direct after purchasing a keypad from them , I needed technical support on a Friday. Called them and told someone would call back by their sales department, but am still waiting. Had to go to NACD and get another keypad urgently, who have great technical support.
7 January 2025
Outstanding Customer Service
I reported a small defect with one of the items I was shipped. It was the manufacturer's fault not Door Entry Direct's fault. I wasn't expecting a replacement or any compensation but they called me and wouldn't take no for an answer and sent me a replacement part right away. Top notch customer service. I am a repeat customer, great prices too.
3 January 2025
Reply from Door Entry Direct
Dear Ryan,
Thank you for your glowing review and for taking the time to share your experience! We’re delighted to hear that you’re happy with the resolution provided and our commitment to customer service. Ensuring our customers are fully satisfied is always our top priority, and your kind words mean a lot to us.
We’re also grateful for your continued support as a repeat customer and are pleased that you find our prices competitive. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help!
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Emailed to say delay from manufacture .
Emailed to say delay from manufacture .
Item arrived within stated delivery date.
2 January 2025
Reply from Door Entry Direct
Dear Bob,
Thank you for your review! We’re glad to hear that, despite the initial delay, your item arrived within the stated delivery date. Your patience and understanding are greatly appreciated, and we’re pleased we could meet your expectations in the end. If you need any further assistance, please don’t hesitate to get in touch.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
delevery time
My order arrived just in time but, although, I paid for 1 day delivery, it was ordered Sat 11th but arrived Tiesday 14th; maybethe 0ne-day is not meaningful over the wekkend.
11 January 2025
Reply from Door Entry Direct
Dear Sir / Madam,
Thank you for your feedback. We’re glad to hear your order arrived in time, but we sincerely apologize for any confusion regarding the one-day delivery service. Our warehouse operates Monday to Friday, and unfortunately, orders placed over the weekend are processed on the next working day.
We understand how important timely delivery is and will work to ensure this is clearly communicated in the future. If you have any further questions or need assistance, please don’t hesitate to get in touch.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Excellent communications very fast…
Excellent communications very fast Delivery brilliant company to shop from
9 January 2025
Reply from Door Entry Direct
Dear Barry,
Thank you for your fantastic review! We’re thrilled to hear that you were impressed with our communication, fast delivery, and overall service. It’s always our goal to provide a brilliant shopping experience for our customers. We truly appreciate your support and look forward to assisting you again in the future.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Rapid replacement parts
Excellent service, ordered mid afternoon and arrived next day. What more could you ask for.
8 January 2025
Reply from Door Entry Direct
Dear Darren,
Thank you for your wonderful review! We’re thrilled to hear that you were pleased with our service and the prompt next-day delivery. It’s always our goal to exceed expectations, and your feedback means a lot to us. If you need any further assistance, we’re here to help!
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Great experience
Great firm, very easy purchasing process and lightning delivery- exactly what you need when you need parts
Thanks
7 January 2025
Reply from Door Entry Direct
Dear Graham,
Thank you for your fantastic review! We’re delighted to hear that you found the purchasing process easy and appreciated our lightning-fast delivery. Providing exactly what our customers need, when they need it, is always our priority. If there’s anything else we can assist you with, don’t hesitate to get in touch.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Good service.
The order was processed promptly and the goods were correctly packed and dispatched. They were delivered with a minimum of delay.
3 January 2025
Reply from Door Entry Direct
Dear George,
Thank you for your positive review! We’re pleased to hear that your order was processed quickly, packed correctly, and delivered with minimal delay. Your satisfaction is important to us, and we’re glad we could meet your expectations. If you need any further assistance, please don’t hesitate to get in touch.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Reply from Door Entry Direct
Dear Wayne,
Thank you for your review! We’re glad to hear that you found the ordering process easy and were pleased with the quick delivery. If you need any further assistance, don’t hesitate to reach out.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
I did not like that the description…
I did not like that the description said that there was a 3-5day wait on supply and after I ordered & paid for the equipment, I was advised that there was a 3 month delay
16 December 2024
Reply from Door Entry Direct
Dear James,
Thank you for your feedback, and I’m sorry to hear about the confusion regarding the delay. We understand how frustrating it can be to expect a quicker delivery, especially after placing your order. Our team will review the product description to ensure that any delays are clearly communicated upfront.
We truly appreciate your patience and understanding during this time, and as discussed, we have sent you links to alternative items which are sourced more easily. If you need any assistance or have further questions, please don’t hesitate to get in touch.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Good product at reasonable price
Easy to use website carrying a comprehensive range of spares
29 December 2024
Reply from Door Entry Direct
Dear Barry,
Thank you for your kind review! We’re thrilled to hear that you found our website easy to use and appreciated the wide range of spares we offer. If there’s anything else we can assist you with, don’t hesitate to reach out.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Kept me informed and delieved on time
28 December 2024
Quick delivery geniune product as always
11 December 2024
Reply from Door Entry Direct
Dear Mustafa,
Thank you for your kind review! We’re delighted to hear that you were happy with our quick delivery and the genuine products we provide. Your continued trust in us is greatly appreciated, and we look forward to assisting you again in the future.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Reply from Door Entry Direct
Dear Constantin,
Thank you for your review! We’re glad to hear you were pleased with our service. If you ever need further assistance, please don’t hesitate to reach out.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Videx power units
When I ordered the power units I elected to pay for next day delivery,this did not happen. When the parcel was delivered it was very badly packaged and one unit was out of its box , more packaging material needed.Not a good experience.
19 December 2024
Reply from Door Entry Direct
Dear Brian,
Thank you for your feedback, and I’m sorry to hear about your disappointing experience. We sincerely apologize for the delay in delivery and for the inadequate packaging of your order. This is not the standard we aim to provide, and I will raise this issue with our team to ensure it doesn’t happen again.
We value your feedback and would like to make this right. I have already credited the part that was not packed correctly and you will receive a refund shortly. If there is any way I can help you further, please let me know.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Opale BPT Intercom Wall Plate
Very pleased with the item as Door Entry Direct was the only place I could find this I believe obsolete equipment. The price was good and really solved a problem I thought I couldn’t solve. However the only slight pain was I’d bought the item on the 9/12/24, I then had an email saying it was being despatch on 13/12/24 ( fantastic get the job done ) I then had two emails saying it was being dispatched on 23/12/24 ( not good ) I then had one saying 17/12/24 and got it on the 18th. So alls well but I had to inform the customer each time. I would definitely use again.
9 December 2024
Reply from Door Entry Direct
Dear Stephen,
Thank you for taking the time to share your detailed feedback! We’re delighted to hear that you were pleased with the item and that we could provide the equipment you needed to solve your issue.
We sincerely apologize for the confusion caused by the conflicting dispatch emails. We understand how important clear communication is, especially when it involves keeping your customers informed. We are sometimes let down by manufacturers and have to keep chasing them and pushing for better delivery times. In the whole process it is important to keep the customer informed so that they can make informed decisions.
Thank you for your understanding, and we truly appreciate your willingness to use our services again. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Reply from Door Entry Direct
Dear Karen,
Thank you for your wonderful review! We’re delighted to hear that you found our service brilliant and that you would recommend us to others. Your kind words mean a lot to us, and we’re always here if you need any assistance in the future.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
Very quick and efficient company
Very quick and efficient company, hence the five star rating, excellent!!!
4 December 2024
Reply from Door Entry Direct
Dear Chris,
Thank you for your glowing review and five-star rating! We’re thrilled to hear that you found our service quick and efficient. Your feedback means a lot to us and motivates our team to keep delivering excellent service. If you ever need assistance or have any questions, don’t hesitate to reach out.
Hanry Anjo
Technical Support
Door Entry Direct Ltd.
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