Domestic & General - US Reviews 

After calling for a washer repair in early April, Domestic General finally sent a service person … today (May 28). Almost 2 months to get a repair person here? The contractor company had a glitch in their system and they weren’t getting the orders. So a guy shows up randomly today to fix the washer. Do they really think we waited 2 months for them to come and fix it? I’m not eligible for a refund, a customer service rep tells, and I can’t speak to a supervisor bc they’re not available right now. I can hardly hear the CSR because she’s mumbling and I can hear children’s voices as if they’re playing outside. This might be fun and games for Domestic General sent— but this is our money being wasted on a warranty that’s more trouble than it’s worth. And it’s worthless if you can’t get a repair person in for 2 months. I called to cancel the warranties but she told me I can’t cancel the dryer warranty because there’s an open ticket for its repair. I don’t need a dryer repair. How is that ticket open and stopping me from canceling? She doesn’t know but I’ll have to call the contractor to cancel or close the nonexistent ticket before I can call back to cancel the (fake) dryer warranty. This is how I’m spending my day, precious time before work: playing silly dum-dum games with a company whose service quality should be studied in business schools to see what NOT to do. I couldn’t make up a worse case scenario than I’ve experienced with this company and it’s contractor S&S Appliance repair (a string of contractors). Sigh. Live and learn. Also avoid the Maytag washer and dryer — the washer is pure junk and even when it does work, it trusts the clothes up so tightly — it’s like it’s been designed to wrinkle clothes. And that’s on a good day. Have needed repairs twice and it’s only a year old. My last washer was 20 years old and worked better than this one. Domestic General likes to take your money but it’s hard to get anything from them — anything at all. I made over 20 phone calls in April trying to get this repair done and I’m not eligible for a refund because I didn’t keep calling .. lol 😂 you can’t make this stuff up. Now I have to call the service provider to get an open ticket closed so I can call domestic general back to cancel this so-called warranty. The only thing I can warranty is this advice: do not buy anything from this company. Trust me on that,

They will cancel your policy if they cannot fix your appliance the first time and need to replace it. So they promise you something then back out when it does not go their way.

Everything the repair worker did was very professional. Was very informative about the issue and answered all my question. Was super quick and respectful of my home. 10 out of 10 would happily request them again.

Technician arrived on time. He was very professional and efficient. He answered all our questions and completed all the repairs in a timely manner. We would gladly have our other appliances serviced as needed. Thank you for an excellent experience.

This company is a joke. They scheduled my repair with a company that does not service GE appliances. Now after waiting 2 weeks they have booked me out another week to some other company that can’t confirm who can supposedly work on my appliance. You can’t make this up.

The 2 repairmen that came out to my house were both very nice and knowledgable. They called me before they arrived and made the 2 different repairs quickly and efficiently. They were very pleasant to deal with and left no mess.

The customer service was outstanding and the repair was fixed in a timely manner. Repairman was very professional and on time. He was very knowledgeable and was able to fix my refrigerator.

Good on time they said someone would be at a certain time and was for the appt. - gentleman was very nice and fixed problem! 👍

The repairman was professional and courteous; he did an overall evaluation of the situation and checked with his office regarding the solution. He was on time, on point and came to a decision in a reasonable amount of time. Most of all, he fixed the problem after evaluating which parts were needed.

Nice guy, quick & efficient ...
There was a needed part that wasn't available in the truck (clean & organized) ...
Part & same guy re-appeared one week later ...
Fabulous ...

The technician was friendly, totally respectful, knowledgeable and fast! Washer fixed in 15 minutes or less. Very happy with this service.

I agree with Mike King. I could have had an out-of-pocket repair cheaper by now. I called after receiving an invite from what I thought was KitchenAid. The phone rep was untruthful, which came to fruition when I tried to file a claim. I had to find my own repair tech and I'm sure that D&G won't honor the claim

I sent the contact information that you requested.

UPDATE: As of 06/04/26, still have not heard from this company

Horrible experience!!

It only took 2 days for a technician to be able to come to my home to diagnose to be problem why my washer wasn't working. I felt I had a good experience as the technician was able to fix it in the first visit. I was surprised that the washer would need attention so soon since it wasn't yet 2 years old I think. I learned with another very automated washer that I should probably get a plan this time.

Vincent did an expert job in assisting us with our refrigerator repair. Very friendly & professional. Thank you Vincent !!🙂

Your rep (Larry), was very polite and professional...your office staff kept me informed of the reps arrival time and his work was done timely and he left my laundry room in pristine condition...

This is my second time I'm using this service. Each time the technicians have been able to do a quick turnaround with fixing my washing machine. They explain what the issue is and how to prevent it from happening moving forward.

Technician was professional and found the problem in just a couple of minutes.

Arrived on time, pleasant and professional, and explained what was going on. Would use again.