Domestic & General - US Reviews 

Service oriented from the scheduling of the repair to the notification of the repair technician coming to my home to the repair itself and cleanup afterward. D&G and Flamingo Repair services are great! Everything went like clockwork! I am amazed at how well it went!

From start to finish, this was a phenomenal experience. We've had other warranties in the past with different providers and had numerous issues with them, but Domestic & General exceeded by far in every aspect. From the individual who took our information and scheduled the appointment to the technician that took care of the repair, this company performed at the highest caliber.

Our technician Pablo arrived when he said he would. He was very personable and professional. He checked my concern and gave me advice moving forward. Very helpful. Good experience. Thank you!

The company got me in quickly and the repair person arrived on time. He protected my home by wearing shoe covers and laying down protection to move out my stove to protect my floors from scratches. He fixed my problem with no issues and was out of here quickly. A great experience hands down.

My appointment was supposed to be scheduled on the 29th of May. I waited all day for someone to respond. I called your service and they said someone would come. Well a place called Kelly Appliance in Seaford Delaware decided to show up on the 28th when no one was home instead of the 29th.Now it isn’t scheduled until the 10th of June. So I am not satisfied with this service because of getting the run around.

We had an odd noise in our year and a half old whirlpool refrigerator. The dealer advised us to call in for a repair to D&G which we did. They responded immediately and the repair was made quickly. I appreciated their prompt response and the way they communicated.

The repairman Kainoa from Pacific Repair came early before the appointment time and he fixed the washer so quick. He is very knowledgeable .

The technician and their company were polite and have a great communication skills. They helped effectively to take care of the issue.

Not sure of what number too call on my new washer was told by d&g rep I called the wrong number the individual was very ride and hung up I then called Maytag but had to call d&g back to make sure my plan was ineffective got another somewhat rude individual not sure how they stay in business with these employees

I went online Thurs. to schedule a repair for my Dish Washer. It was flashing and beeping and wouldn't run. The earliest appointment I could get was the next Wednesday, June 3rd. I accepted this. The next day I got a message from the repair company telling me the next available appointment was for the Wednesday after that- the 10th, 13 days away!
When I called D&G they couldn't help me get an earlier appointment, and neither could the repair company. My DW is now leaking on our hardwood floor and the earliest appointment they can give me is Monday. It is now Wednesday morning of the original D&G appt. If I call for a repair from a service company that doesn't work with D&G they will not cover the repair. I have been able to get an appointment for today with another company that repairs Kitchenaid appliances and I am taking it. I don't want the floors to be damaged any more than they already are.
Follow-up - repairman came, found leak under DW and took care of it. Floor under DW damaged, but otherwise we saved our floor, no thanks to D&G. We will not renew our warranty.

The technician came promptly and demonstrated a true caring attitude. He was knowledgeable and helpful. Having a toddler in our house, he made certain that the anti-tip device was still attached when he returned the stove to the original position.

When we call for Service it is prompt. the techs call a short time before arriving .nice company to work with .

Absolutely the worst customer service. Needed to schedule a repair. Called number and was on hold for an hour and then got disconnected before I could talk to someone.

On time, assessed the problem, quick repair, knowledgeable and polite. Clean, uniformed and put on booties to not track dirt into the house. Third time I have used the repair service. Each time the Tech was professional, clean, uniformed and most importantly, KNOWLEDGEABLE. Each repair was done quickly and properly. Have not had to call back because the repair didn't hold.

Apparently this company's technicians don't work after 1:00pm. I called their customer service number several times and requested an afternoon service, but kept getting transferred from one rep to another. Ultimately, the customer service rep told me to look for my own technician and they would reimburse me. I paid for this service for the last 8 months and didn't get anywhere with them. Only because they won't send a technician out in the afternoon. Or maybe because only one techncian works in my area.

Easy navigation of website, step by step instructions on filing a claim, quick response, contracted company was very efficient.

The service technician came in, fixed my dishwasher and now it’s working again. He said it was the same issue as last time and was able to fix it. Hopefully it stays fixed this time.

I made an appointment for my washing machine told them what it was doing. They sent out a service tech. He came and looked at it and said he has to order parts now I have to wait for the parts to come in. Why can’t the service text come with parts already so we don’t have to wait especially on a washing machine.

We are very pleased with our dishwasher repair. The technician called ahead of time and arrived in a half hour. It only took around 15 minutes for repair work which was great.

Scheduling the appointment was easy, the repair very quick, the communication was constant and helped ensure all the necessary parts were available at the appointment, and the technician was competent and friendly. I was pleasantly surprised.