Domar Solutions Reviews 587

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the excellent service received. Many people highlight the helpfulness and knowledge of the staff, particularly in technical support, which often leads to quick and efficient problem resolution. The overall experience, from product installation to after-sales support, is frequently described as first-class. However, some customers experienced issues with product reliability, noting that some cameras failed within a couple of years or had intermittent connectivity problems. A few people also mentioned that the stated range for product illumination was optimistic, and that some provided cables were not practical or compatible with weatherproof connections.

What people talk about most

Product

Clients share positive opinions on product quality and performance. Many customers praise the high quality of... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent technical support,... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the top quality products, noting their... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and efficiency. Many... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

in life you generally pay for what you get,talking security cameras is no different,however Domar take the time to help when others have your money and walk away. Domar keep their fingers on the pulse... See more

Rated 5 out of 5 stars

Had an issue with my cameras not being seen by the CCTV recorder, spoke with a sales guy, who recommended a replacement power supply before embarking on a new CCTV box. Had the unit delivered the next... See more

Rated 5 out of 5 stars

Quality products . Granted they are not the cheapest but in my experience (over 30 years cctv and electrical installs ) You pay for what you get . Not only quality products , but the tech t... See more

Rated 5 out of 5 stars

I lost all four of my camera's from my NVR and after trying over several days to get them back decided to call Domar customer support for help. I spoke to a gentleman called Christopher who was very p... See more


Company details

  1. Security Equipment Store

Information provided by various external sources

Domar Solutions is a specialised online CCTV Camera and Security retailer offers wide range of CCTV Kits, IP Cameras, DVRs, Wireless Cameras and Wired Cameras.


Contact info

  • Lawrence Road, TW4 6DR, Hounslow, United Kingdom

  • domar.com

4.6

Excellent

TrustScore 4.5 out of 5

587 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Excellent product

Excellent product. Camera image crystal clear. Installation easy to do. Struggled with some of the monitoring guides but excellent help feedback from the Company

13 August 2024
Rated 5 out of 5 stars

Excellent service

This company provides an excellent product for the price and their aftersales support is second to none. The support, knowledge and patience given by Chris in their technical support division is second to none. To be able to help an old timer like myself through all this new teck is nothing short of a miracle, thank you so much,
Peter Hibbert.
Evans Hotel.
North Wales.

6 August 2024
Unprompted review
Rated 1 out of 5 stars

Very disappointed they've let me down....

I've had to cancel my purchase of ZXtech cameras. As a newbie to home security I put a lot of time and effort into researching these cameras and had a number of outstanding queries that I sent to Domar.
They acknowledged receipt on 30th July: "Your request (41464) has been received and is being reviewed by our support staff."

"Please note that we often respond within 24h – 48h, but sometimes (in very rare and complicated cases) you will have to wait 3-4 business days for our response. We ALWAYS reply to ALL of our customers."

12 days later I've heard nothing more.

I can only assume that they don't have enough people to handle the level of business they're generating and so I have zero confidence that the company can provide a decent post-purchase service.

Very disappointing as I was looking forward to these.

Lizzie

11 August 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic, excellent, brilliant, highly recommend 👍

I have waited to review these cameras for a couple of weeks. Giving me time to iron out any faults etc.
Well, what can I say, FANTASTIC, the picture quality is fabulous 👌 very clear, true colours. I have purchased this to upgrade a system from a different company that I wasn't pleased with.
This system has been easy to set up, easy to view, easy to search and rewatch previous content.
The information booklet is very simple to read and understand. Made the whole process run exceptionally smoothly.
I can honestly say that we will never go to any other company. This company has been fantastic with advice. Products are outstanding.
Thank you 😊

22 July 2024
Rated 2 out of 5 stars

faulty, not as described and bad support

First cameras i had both went faulty within a few years, turning on and off. I decided to replace so purchased again (newer version).
Stats say 30fps, however that's NOT true if you have WDR on, which is pretty standard these days.
Contact Domar, the inital and slowly helped by providing information to turn WDR off, but that's just moved the issue somewhere else... Domar now refused to reply to several messages, hence the bad review and avoiding the issue. Disgusting
I wont ever buy from them again.

1 May 2024
Unprompted review

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