Dolly and Dotty Reviews 

7,954
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing wonderful feedback about their purchases. Customers frequently emphasize the exceptional quality, beautiful vintage-inspired designs, and vibrant fabrics of the dresses, noting that the garments fit wonderfully and wash well over time. Buyers also praise the remarkably prompt delivery service and the exceptionally helpful, quick-responding customer support team that readily resolves any ordering questions. Some reviewers were not happy with accidentally ordering the incorrect size, but they found that customer service quickly assisted with straightforward returns and prompt replacements. Shoppers often felt uncertain about sizing due to being between measurements, frequently needing to exchange items or order multiple sizes to find the ideal fit.

What people talk about most

Product

Reviewers highlight positive aspects of product, frequently praising the beautiful designs, vibrant... See more

Quality

Clients share positive opinions on quality, frequently highlighting that items are beautifully made with... See more

Order

Consumers find order to be positive, highlighting that the online ordering process is simple and that items... See more

Customer service

Customers consistently note positive experiences with customer service, frequently highlighting quick email... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that packages arrive exceptionally... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've nearly thirty items from here and I've never had a bad experience.I wear their dresses daily because they're eye catching,comfortable and easy to wash.The material stays the same,wash after wash.... See more

Rated 5 out of 5 stars

I've bought dozens of dresses from here over the years and loved every single one. Several of them are years old and still look as good as they day they arrived, and I don't think any other brand gets... See more

Rated 5 out of 5 stars

Bought a beautiful Dress and could not believe how well it was made, the finish was from a vintage era .And the material is beautiful. I did have a concern with the colour and contacted customer ser... See more

Rated 5 out of 5 stars

This is the first time I have ordered from Dotty and Dolly and I am so pleased with my order. I purchased a dress for a special occassion and it is perfect. The material is wonderful quality, the fit... See more


Company details

  1. Women's Clothing Store
  2. also in
  3. Dance Store
  4. Fashion Accessories Store
  5. Headwear Store

Written by the company

Here at Dolly and Dotty we are obsessed with all things vintage, our beautiful collection captures the spirit of 1950’s Rockabilly girls!


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(7,954)

43 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery, excellent quality

Fast delivery. Good communication. Really liked the ‘real life’ photos on the website…that makes a massive difference. Dress was stunning and better quality than I expected for the price. Delighted all round.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Lovely items and orders are fast and returns were dealt with far more efficiently and speedily than any other retailer we have ever used.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

What a fantastic service.

This company has made me feel special and appreciated they go Over and above to help and they were brilliant when I ordered an incorrect size and posted the new dress to me almost straight away. I would recommend this company to the royals if I could fantastic 5 star service all round.
I have around 30 of their dresses top quality and fit is great.the last ones were bought around my anniversary time in sept bought 3 a sale was on brilliant.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

I recieved my 2nd Order today so I am…


I recieved my 2nd Order today so I am now the proud owner of 2 dresses and 2 petticoats. I wore this Lily Pink Poppy dress to a '40s festival in Grassington, complete strangers kept coming up to me ans asking to take my photo. Ive never had that reaction anywhere before. I felt like a film star! I have to add the petticoat was a big hit too! The quality of this dress is beyond compare. Thank you Dolly and Dotty. I shall keep adding to my collection. BTW the postage comes within 48 hours of placing an order. FANTASTIC!!!!
Lady Rosemary
of
Chaol Ghleann

23 September 2025
Unprompted review
Rated 5 out of 5 stars

I love love love every dress I have…

I love love love every dress I have bought many of the frocks from Dolly & Dotty,and petticoats.
Every one has been beautiful.
I get lots of people asking where I got my dresses from,and nice comments.
I always recommend Dolly's

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous dresses

Gorgeous dresses, really good quality. Delivered very quickly. I ordered in the wrong size and had to send two back and the customer service was excellent. Highly recommend.

23 January 2025
Unprompted review
Rated 5 out of 5 stars

High quality dresses

High quality dresses, feeling very comfy by wearing them. Always well and save packed. Quick delivery. The staff is always very nice and helpful.

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Love Dolly and Dotty.

Love Dolly and Dotty.
Ordered 3 different dresses so I could wear 1 to my Graduation on Wednesday. I paid for next day delivery after 4pm on Friday, figuring they'd arrrive on Tuesday, amazingly they arrived Sunday night! What great service! I'm so pleased, I now know which 1 I'm wearing Wednesday but I love them all so I'm keeping all 3.

14 September 2025
Unprompted review
Rated 1 out of 5 stars

Fatphobic and Greedy

I am a size 12 which apparently in some twisted world means I am an XXL which in the end didn't even fit. AND on top of that I have to now pay to return it what a terrible business. First their extremely fatphobic now I have to pay for their mistakes.

7 September 2025
Unprompted review
Dolly and Dotty logo

Reply from Dolly and Dotty

Dear Izzy,

We’re very sorry to hear about your experience. We’ve tried to locate your order, but unfortunately couldn’t find anything under your Trustpilot name. Just to clarify, we don’t use the S, M, XL, XXL size chart – all of our dresses are sized UK 8–26. For the past 12 years, we’ve been proud to offer a wide and inclusive size range, as we want everyone to feel beautiful and confident in our dresses.

We truly don’t want you to feel disappointed, and we’d love the chance to look into this properly for you. If you could kindly contact us with your order number, or double-check if the order is really with us, we’ll be more than happy to investigate and help resolve this for you.

Best regards,
The Dolly and Dotty Team

Rated 5 out of 5 stars

I got two Tess dresses to try two…

I got two Tess dresses to try two colours and sizes. They arrived quickly and I had great communication. I returned one easily and absolutely loved my dress in Navy and had lots of compliments.
My only regret was the lack of pockets!!! I adore dresses with pockets, I hate having a handbag, it would be a great addition for future styles.
Highly recommend this company and will use again.

7 July 2025
Unprompted review
Rated 4 out of 5 stars

Not the Right Fit, But Great Customer Care

I ordered two dresses directly from Dolly and Dotty and was initially disappointed — the fit looked strange on me, and that was even further accentuated after washing. The construction also felt underwhelming compared to other brands I own.

That said, customer service handled the situation in the best possible way and offered a resolution promptly. I recognise that sometimes dresses don’t fit as expected, and I appreciate their effort to make things right.

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Purchase Perfection

Was scouring the Main Street & online for a specific style & colour of dress for an up coming wedding. Fortuitously came across what appeared to be the perfect match on Dolly & Dotty. I’m usually a little sceptical about buying online & on most occasions, they’re go back. But not this time. Beautiful dress, exactly as described. Fabric was rich and luxurious, perfect fit, hang & colour. This little beauty will get many outings. I’m coming back for more. Thank you 🤩

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic!

I was desperate for an Amanda Picasso Sausage Dog Flared Dress but they were out of stock. I pre-ordered from the next batch, the dress arrived promptly and was everything I wanted: looked fantastic, fitted really well, wonderful full skirt. I absolutely love it and wore it to collect my Dog Trainer award. Thank you so much!!

2 June 2025
Unprompted review
Rated 5 out of 5 stars

What a fantastic company

What a fantastic company. I was looking for a dress to wear to a wedding and was a little anxious ordering because I knew nothing about Dolly and Dotty. When I realised I'd made an error with my delivery address I genuinely thought "Well here we go then..." but the customer service was exceptional. All the Ps - personal, personable and professional. My dress arrived and it's gorgeous - exactly what I dreamed it would be and I can honestly say I've never tried something on that's instantly made me twirl and smile from ear to ear with joy. Thank you, I'll be back!

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Perfect

I am going to a 1940’s event. The dress is white with tiny cherries on it, perfect for the era.
The material is quite heavy which allows the dress to drape perfectly. I am a 10/12 and ordered a size 10 it is a perfect fit.
The dispatch time and delivery was super fast.
I am extremely happy with my purchase and would highly recommend this company.

30 July 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely LOVE Dolly and Dotty

I absolutely LOVE Dolly and Dotty! The dresses are incredible - super flattering, brilliantly different prints, and exceptionally well made. I’ve got almost every Claudia dress and many other too - they’re always perfect. And customer service has always been 10/10. I cannot recommend more!

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service for beautiful dresses

I wrote to customer service and received prompt responses and excellent assistance. I was able to place an order, despite living in a country to which Dolly and Dotty do not normally ship, and I received my order in less than a week, from start to finish. It was a pleasant experience, I will shop with Dolly and Dotty again, love the dresses, and do recommend them!

10 July 2025
Unprompted review

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