What a joke of a doll she's creepy n looks like an old lady in baby doll form...please please dont purchase any of these dolls there a complete joke!!! That little reply back from yall dont mean sh... See more
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Review summary
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Wrong doll sent contacted customer service many times for refund never got my refund Disgusting they are a scam do not buy from this company they should be taken down and stopped from selling these... See more
Company replied
The doll I ordered is nothing like what was advertised. The hair is entirely different and falling out/very sparce. I had contacted the company with some queries ahead of buying and they responded qui... See more
Company replied
Fake fake fake. Do not order. This company is an absolute scam. Dolls are cheap and fake, worse than any doll I can get from a supermarket. Nothing like the photo on their website. My daughter h... See more
Company replied
1.3
Bad
340 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
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Cheap dolls, not what I ordered.
I hope there was an option to give negative starts too. I ordered a silicone doll, paid over $70 and received a cheap plastic doll that I can buy at the store for like $10. It’s a scam. Unfortunately I didn’t check that the only way to reach them is by website which I know they will never reply to my complaint. It’s horrible.
30 November 2025
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
I would give 0 stars if I could
I would give 0 stars if I could. This doll looks nothing like what I ordered. Its hard stiff vinyl. My daughter hated it. The won't refund my money or provide a return label. Now they won't even respond to emails. They want to give me a 20% refund. Its an insult.
20 November 2025
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
What a joke of a doll she's creepy n…
What a joke of a doll she's creepy n looks like an old lady in baby doll form...please please dont purchase any of these dolls there a complete joke!!!
That little reply back from yall dont mean shit cause yall r scammers with creepy ass baby dolls n only want to give me 10% back i want the entire amount n u can go back n put this creepy ass doll back in her grave where she belongs...no parent or grandparent is gonna let their kid/grandkid play with it its a fake n creepy old looking not what I paid for thats for sure!!
19 November 2025
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Wrong doll sent contacted customer…service Regarding a refund of which I never recieved would never deal with them again I’m now out of pocked
Wrong doll sent contacted customer service many times for refund never got my refund
Disgusting they are a scam do not buy from this company they should be taken down and stopped from selling these nasty cheap dolls that look nothing like the photos
3 November 2025
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
This company is proven to be a scam
This company is proven to be a scam. I purchased this doll for my daughter's birthday and she was extremely disappointed. No doll. almost a month later. I asked for a refund for failure to produce product and they said there is a delay in processing. I sent another email and again they wont address my refund instead tells me in fine print somewhere it says it can take up to 60 days. Keep in mind I paid extra for VIP shipping. Just give me my refund.
5 September 2025
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Doll looked nothing like the one I…
Doll looked nothing like the one I picked out! Also different colour lips and cheeks. They offered me a 15 per cent refund. I opened a pay pal dispute then they offered a 25 per cent refund. I took the refund. I should have refused and insisted to return and get a full refund!
1 September 2025
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Dolls look NOTHING like what was ordered
The doll I was sent looks NOTHING like what I received. I've been trying to return for more than a month. They gave posted a 20% refund only. The doll was supposed to have magnetic soother (doesn't work) and I paid extra for a cute outfit that was so large it doesn't stay on. The customer representative is trying to get me to keep the doll because "shipping over seas is very expensive." From what I can find, they are in Chino, California. I'm in BC, Canada. Not sure what sea it needs to be returned over, but I want my money back. I wish I could add photos of what I ordered vs. What I got.
EDIT: I've been in touch with your customer service going back and forth for a month now. I was offered 10% of my money back so I wouldn't have to pay over- seas shipping. Your company is located in California and I'm in BC, Canada. It's all a scam
29 July 2025
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
My boy and girl 16 inch full body…
My boy and girl 16 inch full body silicone twins came in beautiful. I would have given a 5 stars but the fingers are fused together and I was expecting them to be separated and the girl's outfit is too small. The pacifiers are too big for their adorable little mouths.
Otherwise they are perfect and worth the money.
31 July 2025
Unprompted review
Reply from dollreborns.com
Thank you for your purchase. We sincerely hope every customer will be satisfied with the product. If there is any problem, we will always be beside you and provide relevant service and support.
I just purchased my doll full body…
I just purchased my doll full body silicone. I received super fast like 3 to 4 days later. It was shipped from Ontario, Ca. As soon as I received it I realized it was a scam , looking nothing like the picture. I immediately emailed them asking for a return slip. They offered 10% discount than 25% but I want my full refund, fake advertisement. Now they want me to ship to china when the package was delivered from ontario, CA. This website should not exists. I will make sure to post them all over social media so people can stop buying from this website. I just reported them to FTC and sent dollreborns my ticket number. I also disputed my transaction. I"m so upset.
17 July 2025
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
I ordered these dolls on June 21
I ordered two dolls on June 21, 2025, and immediately received an email claiming they are handcrafted. This is misleading because the very next day, on the 22nd, I got another email stating that the dolls were shipped. I reached out to them regarding the discrepancy about the craftsmanship and the timeline they provided, which mentioned it could take 3 to 4 business days or longer. Despite my prompt follow-up email, I never received a response. Now, I'm trying to get my money back, but they continue to ignore my inquiries. This is clearly a scam, and I will not be purchasing from them again.
20 June 2025
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
I had 1 baby doll and it was so…
I had 1 baby doll and it was so lifelike I love this website 💕
15 June 2025
Unprompted review
Reply from dollreborns.com
Thank you for your purchase. We sincerely hope every customer will be satisfied with the product. If there is any problem, we will always be beside you and provide relevant service and support.
The doll was not the same as the…
The doll was not the same as the picture. The mouth didn't open to take a pacifier like it showed. We've had the doll for 2 months and it's already missing both big toes and an arm. My daughter is very gentle. Things just keep coming off while she's dressing or undressing it. Not happy at all. Now the website won't load.
15 May 2025
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
The photos of the doll was a animated…
The photos of the doll was a animated Ai pic
8 May 2025
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Absolutely discusting I paid £130 for a…
Absolutely discusting I paid £130 for a doll for it to come looking nothing like the doll we ordered! Absolute scam! Does anyone know how I can get a full refund? Ruined my daughters birthday
21 May 2025
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
I bought 2 full silicone dolls not as described...
I bought 2 full silicone dolls and received 1st one it is NOTHING like the doll I ordered. Emailed the after sales email and the email listed on PayPal.. They do not reply!!! The second doll has not been sent yet and I was trying to cancel ..Again no reply. A lot of money and they sent China fakes instead of what they advertise. Please Dollreborns don't reply with email and we will make it right .Send me my money back and please don't send the second doll as I tried to cancel and you don't respond. Purchase dates 4/22 and 4/28 2025.
20 April 2025
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Would anyone like to join me in a…
Would anyone like to join me in a lawsuit for fraud and false advertising?
24 March 2025
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
I ordered a doll as a gift for my…
I ordered a doll as a gift for my daughter. I paid 128 pounds for the doll. The doll was not at all the same as we ordered. On top of that, her eyelashes were falling out.
16 March 2025
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Don't waste your money
I purchased 3 dolls from this company. 2 cloth vinyl and 1 full silicone. All 3 looked nothing like the website photos - the skin tone was awful and poorly-rooted mop of hair, over-stuffed bodies like throw pillows... The silicone one was the worst because it was expensive - rubbery/sticky skin like a dog's chew toy, no movement in the limbs and awful paint and hair. They offered 10% refund. How they make their money = scamming customers and making it impossible to return, so keeping 90%. Hard to believe they're still in business and making so much profit.
16 March 2024
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
This company is a scam
This company is a scam! The product pictured is not what you get! You can’t get a live person.
17 February 2025
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
Extremely Disappointed with My Order
Extremely Disappointed with My Order - False Advertising and Defective Product
I recently purchased a reborn baby doll from Dollreborns for £300 for a Christmas present, and I am beyond disappointed with both the product and the service. The doll I received is nothing like the one shown in the picture I ordered. Not only does it look completely different, but it is also defective. The hair is falling out, making it impossible to display or even enjoy.
For the amount I paid, I expected a high-quality product that matched the advertised pictures. Instead, I received a product that was far from what I anticipated and in a state of poor condition. I reached out to customer service, but I have yet to receive any adequate response.
I would not recommend this website to anyone looking to purchase a reborn doll. It’s been a frustrating and upsetting experience.
1 March 2025
Unprompted review
Reply from dollreborns.com
We apologize for any inconvenience caused and would like to assure you that we prioritize our customers' shopping experience. Please do not hesitate to contact our after-sales service email service@dollreborns.com, where our customer assistant will provide you with a satisfactory solution. Kindly ensure that you upload clear pictures of the problem you encountered when contacting our after-sales service, as this will help us resolve your issue as quickly as possible.
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