Easy to order, great range, lovely photos of stock, easy checkout options. Also dolls were well packaged and received in a timely manner. Price for the product was very fair.
Company replied
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See what reviewers are saying
We ordered a beautiful doll for our 6 year old little girl for her birthday and she was so happy. The doll (Ruby) looked exactly like the photo which was a big relief as you never know what is... See more
Company replied
I understand that it is the busy season and it’s not the company’s fault. They tried to send the package twice before letting me know they’d issue a refund. Both times my order was deemed too big for... See more
Company replied
Looked exactly as shown . Came with lovely outfit with little extras. Arrived quickly with no issues at all. Great value for money . Would definitely buy again . Delighted with purchase
Company replied
Company details
Written by the company
Chimidoll is a brand dedicated to carefully handcrafted reborn dolls, with a strong focus on lifelike details and soft, comforting design. These dolls are thoughtful companionship gifts, offering gentle comfort for children while also bringing reassurance and emotional comfort to those who appreciate reborn dolls. Each Chimidoll doll is lovingly handcrafted with close attention to detail. We place great importance on clear communication, customer care, and responsive after sales support to ensure a smooth and reassuring purchasing experience. We continuously improve our products and services based on customer feedback. We warmly welcome you to the Chimidoll family and sincerely appreciate the trust and support of our customers.
Contact info
unit c, 9/f winning house, no.72-76 wing lok street, 999077, sheung wan, Hong Kong
- +1 (312) 687‑0423
- kaijensen@chimidoll.com
- chimidoll.com
4.1
Great
37 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great All Round Experience
Easy to order, great range, lovely photos of stock, easy checkout options. Also dolls were well packaged and received in a timely manner. Price for the product was very fair.
14 April 2026
Reply from Chimidoll
Thank you so much for your lovely review 💕
We’re so happy to hear you had a great experience and that everything arrived safely and on time. We truly appreciate your support!
The doll does not match its price.
The doll does not match its price.
The arms and head creak loudly when moved, as if they are broken.
The sound is very quiet…
I do not recommend it.
3 April 2026
Reply from Chimidoll
Hi there,
Thank you for your feedback, and we sincerely apologize for your experience.
Our interactive dolls feature an internal multi-point joint structure, which may occasionally produce slight sounds when the arms are moved. The sound volume can also be adjusted using the controller.
That said, the creaking you described is not something we expect our customers to experience, and we would like to check whether this is within normal design tolerance or a product issue.
We would truly appreciate the opportunity to resolve this for you. Please contact us at kaijensen@chimidoll.com
with your order number, and we will take care of it as soon as possible. We can arrange a replacement or a return for you.
Your feedback is very important to us and helps us continuously improve our products.
Thank you for your understanding and support.
ChimiDoll
Amazing
Amazing, very helpful and I have a very happy little girl would recommend and will use again
25 March 2026
Reply from Chimidoll
Thank you so much for your lovely review 💕
We’re so happy to hear your little girl is happy with her doll. Your recommendation means a lot to us!
Fantastic doll and outfits
The doll is amazing quality
Outfits fit the doll perfectly
The price is affordable
Very pleased with my order
17 January 2026
Reply from Chimidoll
Hi,
Thank you so much for your kind words! We're so happy to hear that you love the doll and the outfits. Knowing that everything fits well and that you're pleased with your order really makes us smile.
Your support means a lot to our small team. We truly hope the doll brings many sweet and joyful moments.
Warm regards,
ChimiDoll
Customer service is amazing !
Customer service is amazing ! The doll was delivered to wrong address but they found it and I got the beautiful babydoll
2 February 2026
Reply from Chimidoll
Thank you so much for your kind review ❤️
We sincerely apologize that the parcel was not delivered to the correct address initially due to a courier error. We are truly relieved that it was eventually located and delivered to you safely.
Your feedback means a great deal to us. Thank you for your trust and support.
Best regards,
ChimiDoll
Fantastic customer service
I bought my twin granddaughters a doll each for Christmas. Unfortunately, one of the dolls arrived faulty. I contacted the company (Chimidoll) to explain what had happened and to ask for a replacement.
The company responded immediately and were completely understanding about the situation and the disappointment this would have caused on Christmas Day. They arranged a replacement straight away and did not charge any additional postage. They also kept in regular contact, providing tracking details so I knew exactly when the replacement doll would arrive and who to contact if I had any further concerns.
The replacement doll arrived after around two weeks, and my granddaughter was absolutely thrilled with her new baby doll.
I can highly recommend this company. Sometimes things do go wrong with products, but what really matters is how the company responds. In this case, the customer service was excellent and the issue was resolved quickly and professionally. I think it’s important to leave a review when customer service is this good.
Thank you very much — I would fully recommend.
28 January 2026
Unprompted review
Reply from Chimidoll
Thank you very much for taking the time to leave such a thoughtful and detailed review.
We also sincerely appreciate your understanding and for giving us the opportunity to correct and properly resolve the situation. We’re glad we were able to assist you promptly.
Your feedback truly means a great deal to us. Providing reliable and attentive customer service is something we value greatly, and your kind words are very important to our entire team.
Thank you again for your trust and recommendation. We truly appreciate your support.
It was really helpful when I purchased…
It was really helpful when I purchased the reborn doll from Chimidoll and the accessories they have updated me with every step and update with my purchase until the last stage where it was posted out to me and by the time I have received it and got back to Chimidoll with the pictures that I have received my order
20 January 2026
Unprompted review
Reply from Chimidoll
Thank you very much for your lovely review.
We’re so pleased to hear that our communication and updates were helpful from purchase to delivery. It means a lot to us that you felt supported throughout the process.
Thank you again for choosing Chimidoll and for sharing your experience with us.
Mum loved having the doll as a gift it…
Mum loved having the doll as a gift it was so real like baby
18 December 2025
Reply from Chimidoll
Thank you so much for your lovely review ❤️
We’re truly happy to hear that your mum loved the doll and felt how realistic it is.
It really means a lot to us to know our dolls can bring joy and comfort.
Thank you again for choosing us and for sharing your experience.
Welcome to the family Toby 🥰
Little miss 8 was delighted with her new baby, the clothes are beautiful, the toys were great, I just wish I realised before I completed my purchase there were options with a plastic or material doll so hopefully someone reads this and has that option, I was very happy with the purchase thank you so much 😊
15 December 2025
Reply from Chimidoll
Thank you so much for leaving such a warm and thoughtful review ❤️
We’re truly delighted to hear that your 8-year-old loved her new baby, and we’re so happy to know that you were pleased with the clothes and accessories as well 🥰
Thank you also for sharing your feedback about the material options. This will be very helpful for other customers when making their choice.
Thank you again for your support and trust, and for choosing us. Welcome Toby to our family ❤️
Best regards,
chimidoll
I was unhappy with the two dolls…
I was unhappy with the two dolls purchased, the company promised to refund however have now just stopped responding to my emails. I’m now stuck with two dolls that are of poor quality and not worth the price tag.
Update: chimi doll have NOT sent a shipping label as they said?? I could live without the dolls being silicone bodied, the main issue is with the quality of the dolls, they are cheap replicas and not worth what I paid. They did initially offer to refund one of the dolls however I did not want to keep them @chimidoll, send me the shipping label to enable the return please
15 December 2025
Unprompted review
Reply from Chimidoll
Hi,
We’re sorry to hear that you’re unhappy. We’d like to clarify that the dolls purchased were not silicone, which is clearly stated on our product page with full material details before purchase.
As discussed previously, we did offer a refund in line with our return policy and provided a return shipping label. Unfortunately, we did not receive any further response or a returned package from you.
We always stand by our products and are happy to assist if you’re willing to continue the return process.
Best regards,
chimidoll
Looked exactly as shown
Looked exactly as shown . Came with lovely outfit with little extras. Arrived quickly with no issues at all. Great value for money . Would definitely buy again . Delighted with purchase
10 November 2025
Reply from Chimidoll
Thank you so much for sharing your experience. We’re delighted to know everything arrived quickly and that you loved all the details. Your kind words truly encourage our small team. We would be honoured to serve you again.
my daughter purchased herself a reborn…
my daughter purchased herself a reborn with pocket money saved but was left disappointed the doll is not as full as it is in the pictures on website and the clothes are way too big the body is very thin i have purchased better from smyths
20 November 2025
Unprompted review
Reply from Chimidoll
Hi dear
We completely understand how you feel and we are truly sorry that the doll did not meet your expectations.
The doll you ordered is a vinyl body doll. Because there is an interactive trigger on the back, the back of the doll is designed to be a bit flatter so the trigger can fit naturally and stay integrated with the doll. This can make the doll look less full compared to the photos.
Thank you very much for your feedback. It really helps us improve our products.
Wishing you a lovely day
chimidoll
Beautiful doll
30 October 2025
Reply from Chimidoll
Thank you so much for your lovely feedback!
We’re so happy to hear that you love the doll.
Your support truly means a lot to us.
If you ever need anything, we’re always here to help ❤️
What i loved about chimidoll is i got…
What i loved about chimidoll is i got exactly what I ordered a beautiful little doll for my grandaughter it was exactly as described beautiful made any little girls dream
22 October 2025
Reply from Chimidoll
Hi dear,
Thank you so much for your feedback. We are truly delighted to hear that we were able to bring such a wonderful experience to you. If you have any questions or need further assistance, please feel free to contact us anytime. Thank you again for your support!
Best regards,
Chimidoll
Only had a sneak peak as it is Xmas…
Only had a sneak peak as it is Xmas present. Looks good
15 October 2025
Reply from Chimidoll
Thank you for your feedback! We're glad you like it. We hope it brings a lot of joy and surprise to the recipient when Christmas arrives. Wishing you and your family a wonderful holiday season ahead! If you have any questions, feel free to reach out to us anytime.
Beautiful baby doll Ruby and excellent customer service
We ordered a beautiful doll for our 6 year old little girl for her birthday and she was so happy. The doll (Ruby) looked exactly like the photo which was a big relief as you never know what is going to arrive!
We had some delays due to the event typhoons but Chimidoll were fantastic, the weather was completely out of there control but we were kept informed and customer service have been amazing.
The doll is perfect for children looking for a more realistic doll and is a great size similar to a newborn baby.
Highly recommended
28 September 2025
Reply from Chimidoll
Hi there,
Thank you so much for your kind words.
We’re thrilled to know your little one loves her Ruby doll.
Thanks again for your patience during the typhoon delay, we truly appreciate it.
Hope Ruby brings lots of smiles and cuddles.
Love,
ChimiDoll
The doll looked nothing like pictures…
The doll looked nothing like pictures shown. Andy purchase definitely weren’t worth the price asked and paid for
22 September 2025
Reply from Chimidoll
Hi there,
Thank you for sharing your feedback with us.
We are sorry that the doll did not meet your expectations.
We truly want you to be happy with your order, so please email us at support@chimidoll.com
and our customer care team will do their best to help.
Warm regards,
ChimiDoll
Well delivery was good and my…
Well delivery was good and my granddaughter like it very mucho
27 August 2025
Reply from Chimidoll
Thank you so much for your kind feedback! 🌸 We’re delighted to hear that the delivery went smoothly and that your granddaughter loves her doll. Bringing joy to children on their special days means the world to us. 💖
Warm regards,
The Chimidoll Team
Reply from Chimidoll
Thank you so much for your feedback! 🌸 We’re happy to know everything went well and you had a good experience with us. Your support means a lot to our team. 💖
Kind regards,
The Chimidoll Team
Quality of the doll and the extra…
Quality of the doll and the extra clothes was excellent!
13 July 2025
Reply from Chimidoll
Dear ,
Thank you so much for your kind review! We're thrilled to hear that you're happy with the quality of the reborn doll and the extra clothes. Your support means the world to us. If you have any questions or need further assistance, please don't hesitate to reach out.
Wishing you a wonderful day!
ChimiDoll
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