I was not happy with Dobell no exchange policy as it cost me an Additional $100+ tariff charge to get a different size pant for a 3 piece suit. The initial tariff was $314.00 so this is ridiculous! P... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Pretty convoluted process to get the items from overseas. And the information needed for customs and release of the items for delivery is sketchy at best and probably not worth the risk in the future.... See more
Company replied
The algorithm that they use to size you was surprisingly accurate. The material was of decent quality. The only downside was the tariffs, and I understood that they had no control over that. I would o... See more
Company replied
I wear suits for a living. These suits were excellent and the quality was very good despite the low price tag. I will definitely be shopping again and some of the other attorneys have inquired where I... See more
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Company details
Written by the company
At Dobell, we believe every man deserves to look sharp with affordable men's formalwear. Since 2003, we've committed to providing high-quality suits and stylish menswear that's both accessible and budget-friendly. Whether you need a tuxedo for a wedding, black-tie event attire, or want to enhance your everyday men's fashion, we've got you covered. Our extensive collection features classic tuxedos and tailored suits, plus a wide range of men's fashion accessories like waistcoats, bow ties, and dress shoes. We prioritize inclusive sizing and deliver exceptional value for men's clothing. Enjoy fast, reliable delivery and support from our dedicated customer service team, making your shopping experience straightforward. Our customers consistently praise our quality products and prompt service. Dobell is more than a menswear brand; we're your partner in achieving your best look for any occasion, offering top-tier men's suits online and formal wear for men.
Contact info
2900 NW 112th Ave Unit 1- B3, FL 33172, Doral, United States
- info@dobell.com
- dobell.com
4.2
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Head turning!!
My suit was packaged in a nice suit bag. The suit fit well, with only minimal alterations. I received many compliments.
7 February 2025
Reply from Dobell
Good morning Lagressor,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk
All the best
Dave
Customer Services, Operations & Logistics Manager
High quality for good price
They were very quick and efficient with shipping after I ordered a size too big the first time. The quality of the vest I received was well worth the money spent as well.
22 January 2025
Reply from Dobell
Good morning Matt,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk
All the best
Dave
Customer Services, Operations & Logistics Manager
Well made and attractive pants
Well made and attractive pants. Quick responce and delivery.
29 January 2025
Reply from Dobell
Good morning John,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk
All the best
Dave
Customer Services, Operations & Logistics Manager
There was an import duty due which was…
There was an import duty due which was NOT revealed or mentioned by you. It was 40% of the cost of the item. Therefore I refuse deliver of the item.
3 February 2025
Reply from Dobell
Good morning Rhett,
Thanks for taking the time to leave your review, unfortunately, we do ship from the UK and were taken off guard by the changes made by US government in relation to all Imports shipped into the US.
We have now put this at the checkout to make it clear before an order is placed but your order was placed during the time of change so I apologise for this.
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk
All the best
Dave
Customer Services, Operations & Logistics Manager
Fast shipping and quality products!
26 January 2025
Reply from Dobell
Good morning Kelley,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk
All the best
Dave
Customer Services, Operations & Logistics Manager
I ordered these white gloves for a…
I ordered these white gloves for a colleague, we both shampoo hair at a salon, she was showing signs of topical dermatitis,very dry hands and small blisters. I recommend she wear white cotton gloves under rubber gloves, when she works and at night use her prescription cream with the gloves to sleep! She is doing very well and healing within a few days!!! These are made very well and will last for quite some time!!!
22 January 2025
Reply from Dobell
Good morning Madeline,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk
All the best
Dave
Customer Services, Operations & Logistics Manager
Excellent product and fast shipping
26 January 2025
Reply from Dobell
Good morning Jonathan,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk
All the best
Dave
Customer Services, Operations & Logistics Manager
Reply from Dobell
Good morning Milton,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk
All the best
Dave
Customer Services, Operations & Logistics Manager
Amazing customer service
The jacket and vest arrived beautifully in a nice garment bag. I had paid for expedited shipping and something unforeseen happened. I contacted customer service and the order arrived the next day and was refunded my total shipping cost.
17 January 2025
Reply from Dobell
Good afternoon Hope,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.com
All the best
Dave
Customer Services, Operations & Logistics Manager
The company did great
The company did great! I ordered pants that did not fit and they made the return and refund process a breeze! Very quick!
15 January 2025
Reply from Dobell
Good morning Robert,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.com
All the best
Dave
Customer Services, Operations & Logistics Manager
Reply from Dobell
Good morning Ralph,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk
All the best
Dave
Customer Services, Operations & Logistics Manager
Reply from Dobell
Good morning Xcmtbrcr,
Thanks for taking the time to leave your review, sorry for the delay.
I will process a refund for any delivery paid now and apologise for any inconvenience.
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.com
All the best
Dave
Customer Services, Operations & Logistics Manager
Careful of shipping
It has been 16 days and my “priority” shipped item is still en route.
17 January 2025
Reply from Dobell
Good morning Nels,
Thanks for taking the time to leave your review, sorry to see your order has not arrived.
Unfortunatly our carrier handed your delivery over to a local partner to complete which is not acceptable so I appolagise for this.
Although you received Free delivery, I have processed a refund of $14.95 which is the value of our premium service.
Your parcel is with USPS and out for delivery today.
In the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.com
All the best
Dave
Customer Services, Operations & Logistics Manager
Delivery was quick
Delivery was quick. The pants ran small so I needed to get a size larger. I couldn't wait for the pants to be returned, before I ordered the new pair. I let the sales person know. They had me order the new pair while the old pair was enroute for return, and quickly sent out the replacement pair. They came in a few days. I haven't been reimbursed for the old pair yet, but I am sure they are still being processed, since the new pair came so fast. I am happy with the product so far. Customer service is good so far. I will add more, once my return is processed.
15 January 2025
Reply from Dobell
Good morning Marguerite,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.com
All the best
Dave
Customer Services, Operations & Logistics Manager
Reliable with delivery and returns. Responds promptly to email concerns or questions. And most important is the quality of product is great and consistent with what is pictured on web site!
Very easy to work with. Product is outstanding
13 January 2025
Reply from Dobell
Good morning Carol,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.com
All the best
Dave
Customer Services, Operations & Logistics Manager
Reply from Dobell
Good morning Slava,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk
All the best
Dave
Customer Services, Operations & Logistics Manager
Reply from Dobell
Good morning Trisha,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.com
All the best
Dave
Customer Services, Operations & Logistics Manager
Reply from Dobell
Good morning George,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.com
All the best
Dave
Customer Services, Operations & Logistics Manager
Order a size up.
The jacket I ordered was lovely, but ran small. Was much more snug than my other jackets in the same size. Because of the no exchange policy, I paid to have jacket let out rather than return and try to rebuy in another size. Fit is better now, but still tighter than I prefer. Not a great bargain. Highly recommend ordering a size up.
4 January 2025
Reply from Dobell
Good morning Greg,
Thanks for taking the time to leave your review, sorry to see you are not 100% with your size, I will get someone from QC have a measure-up and double-check the remaining garments.
Reference Exchanges in the USA, this is something we are working on with our 3rd party in the states to offer this in the future.
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.com
All the best
Dave
Customer Services, Operations & Logistics Manager
High quality pieces!
High quality pieces that don't break the bank. I was slightly skeptical when I ordered this, but the materials and craftsmanship were even better than I expected.
31 December 2024
Reply from Dobell
Good morning,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.com
All the best
Dave
Customer Services, Operations & Logistics Manager
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