I was not happy with Dobell no exchange policy as it cost me an Additional $100+ tariff charge to get a different size pant for a 3 piece suit. The initial tariff was $314.00 so this is ridiculous! P... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Pretty convoluted process to get the items from overseas. And the information needed for customs and release of the items for delivery is sketchy at best and probably not worth the risk in the future.... See more
Company replied
The algorithm that they use to size you was surprisingly accurate. The material was of decent quality. The only downside was the tariffs, and I understood that they had no control over that. I would o... See more
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I wear suits for a living. These suits were excellent and the quality was very good despite the low price tag. I will definitely be shopping again and some of the other attorneys have inquired where I... See more
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Company details
Written by the company
At Dobell, we believe every man deserves to look sharp with affordable men's formalwear. Since 2003, we've committed to providing high-quality suits and stylish menswear that's both accessible and budget-friendly. Whether you need a tuxedo for a wedding, black-tie event attire, or want to enhance your everyday men's fashion, we've got you covered. Our extensive collection features classic tuxedos and tailored suits, plus a wide range of men's fashion accessories like waistcoats, bow ties, and dress shoes. We prioritize inclusive sizing and deliver exceptional value for men's clothing. Enjoy fast, reliable delivery and support from our dedicated customer service team, making your shopping experience straightforward. Our customers consistently praise our quality products and prompt service. Dobell is more than a menswear brand; we're your partner in achieving your best look for any occasion, offering top-tier men's suits online and formal wear for men.
Contact info
2900 NW 112th Ave Unit 1- B3, FL 33172, Doral, United States
- info@dobell.com
- dobell.com
4.2
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Zayanna
Hat was delivered it would’ve been nice to have been in a hat box, but I was quite satisfied
6 March 2025
Reply from Dobell
Good morning Dondalyn,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk
All the best
Dave
Customer Services, Operations & Logistics Manager
The first order was denied by my bank
The first order was denied by my bank. When I re ordered the pants were sent in the wrong size. I had to have them altered by a professional to get them to fit . I ordered a size 4448 and received a 54! The shirt was a 17 so I had to buy a new one that fit because it was way to small.there was no size offered over a 17. I ordered size 14 shoes and received a 13. Very disappointing!
13 March 2025
Reply from Dobell
Good morning Steve,
Thanks for taking the time to leave your review, sorry to see you bank refused your first purchase, this may have been for many reasons your end.
We do offer some shirts over a size 17 if stocks are in and our shoes are labeled one size down from US sizing as we sent you a UK13 which is a US14 so these are correct.
I am disappointed to see it looks like we did fail you by sending the wrong size jacket, which I appolagise for and will take up with the warehouse team.
If you need anything please don’t hesitate to get in touch @ info@dobell.com
All the best
Dave
Customer Services, Operations & Logistics Manager
Good Color, Price and Style but Limited Sizing.
The color and style were exactly what I wanted. The price was very good value. I wish you had an "XXL" size. (Real Irish/Hannah has XXL.) My order was labelled as an "L/XL" sizing. I can get it on my head but it's tight. I have to wear it at a rakish angle to fit comfortably which makes it sit "higher" on my head than I'd like.
13 March 2025
Reply from Dobell
Good morning Alan,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.com
All the best
Dave
Customer Services, Operations & Logistics Manager
Great product; no customer service
Great product however, customer service with no reply for questions regarding returns and company needs to be more transparent on having their customers pay for their own return shipping.
10 March 2025
Reply from Dobell
Good morning Tony,
Thanks for taking the time to leave your review, I'm afraid as we ship from UK to USA, which we declare at checkout. Unfortunately due to this we can't offer Exchanges as we use a 3rd party to receive & process our US domestic returns.
We are working on improving this and offering a cheaper returns solution for you to use when posting back to us.
I also am afraid I can't see an email from yourself in our ticketing system, sorry if we have missed something here but if still in need of assistance please reach out to info@dobell.com.
All the best
Dave
Customer Services, Operations & Logistics Manager
Reply from Dobell
Good morning George,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk
All the best
Dave
Customer Services, Operations & Logistics Manager
My beautiful tweed jacket arrived much…
My beautiful tweed jacket arrived much quicker than I expected. It was tailored perfectly and fit like a glove. The style is great and I couldn’t be happier. Great job.
9 March 2025
Reply from Dobell
Good morning Mark,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk
All the best
Dave
Customer Services, Operations & Logistics Manager
Ordered two waistcoats
Ordered two waistcoats. one came with a broken button. I only asked for a replacement button. they went way above and credited the price of the vest. Not expecting that.
8 March 2025
Reply from Dobell
Good morning James,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.com
All the best
Dave
Customer Services, Operations & Logistics Manager
Cut of trousers was very slim but not…
Cut of trousers was very slim but not disclosed as such. Plus no exchange offered, and the promotional discount for the initial purchase was not offered for a replacement. Postage charged both for the delivery and the return.
3 March 2025
Reply from Dobell
Good morning James,
Thanks for taking the time to leave your review, sorry to see you are not happy with the service received.
Unfortunately, we can't offer exchanges currently as based in the UK.
The returns address is localised and we are working on a faster, possibly free domestic returns solution for you to use later in the year.
As your request was for an exchange and we couldn't offer, I have refunded you the postage paid to try and offset the second order you had to place.
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.com
All the best
Dave
Customer Services, Operations & Logistics Manager
Excellent Shopping Experience!
As usual, the greatest men’s clothing shopping experience ever!
Thank You!
3 March 2025
Reply from Dobell
Good morning,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk
All the best
Dave
Customer Services, Operations & Logistics Manager
Suit jacket & vest were not on hangers
Received the suit in a nice garment bag Pants were hung on a hanger , the suit and vest were thrown in the garment bag with no other hangers in the bag . Received all wrinkled . Thanks !
3 March 2025
Reply from Dobell
Good morning Donald,
Thanks for taking the time to leave your review, sorry to see this, I will investigate in the warehouse as this is not the standard you have come to expect from us.
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk
All the best
Dave
Customer Services, Operations & Logistics Manager
Everything was delivered as promised.
2 March 2025
Reply from Dobell
Good morning,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk
All the best
Dave
Customer Services, Operations & Logistics Manager
SHOES ARE GREAT LOOKING And affordable!
1 March 2025
Reply from Dobell
Good morning,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk
All the best
Dave
Customer Services, Operations & Logistics Manager
Reply from Dobell
Good morning MJ,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.com
All the best
Dave
Customer Services, Operations & Logistics Manager
Beautiful!
Looks beautiful and I was lucky enough to catch the Cravats on sale. Really quick shipping was a plus!
23 February 2025
Reply from Dobell
Good morning Jimmy,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.com
All the best
Dave
Customer Services, Operations & Logistics Manager
Unexpectedly quick shipment/delivery l
Unexpectedly quick shipment/delivery, a quality shirt that fits like custom made.
20 February 2025
Reply from Dobell
Good morning Mike,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.com
All the best
Dave
Customer Services, Operations & Logistics Manager
Everything was on-time and fit as…
Everything was on-time and fit as expected. Plan on using this site for future purchases.
18 February 2025
Reply from Dobell
Good morning Darryl,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk
All the best
Dave
Customer Services, Operations & Logistics Manager
A seven-time return customer
As a seven-time return customer over the last decade, I couldn’t be happier. It came sooner than I expected and the quality was just as good- especially as it came as such a bargain on sale. Never had any problems and I’m grateful for it.
18 February 2025
Reply from Dobell
Good morning Victor,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk
All the best
Dave
Customer Services, Operations & Logistics Manager
Reply from Dobell
Good morning Christopher,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk
All the best
Dave
Customer Services, Operations & Logistics Manager
Super product super service
Product as described. Had ordered two different sizes to try out. Returned one of them. Very easy return process and quick refund on the returned item
6 February 2025
Reply from Dobell
Good morning Biswajit,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk
All the best
Dave
Customer Services, Operations & Logistics Manager
Quick delivery good quality
8 February 2025
Reply from Dobell
Good morning Michael,
Thanks for taking the time to leave your review, we love receiving positive comments from our customers!
Continuous feedback is so important to us at Dobell, as we are always looking for ways to improve our products and processes in order give the best possible service.
We look forward to seeing you again on the Dobell website, and in the meantime if you need anything please don’t hesitate to get in touch @ info@dobell.co.uk
All the best
Dave
Customer Services, Operations & Logistics Manager
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