DNA Payments Reviews 1,523

Further to my positive review for Doug in the Activations team, we found that the Pay By Link was not set up to take Amex. After speaking with Ellie in Customer Services, she sorted the problem within... See more

Doug Brown at the Activations Team helped me set up the 'Pay By Link' over the phone and was super helpful and patient. All very straight forward due to his concise instructions. A couple of minor adj... See more

Awesome system & staff, Ethan who set it all up for us was amazing, no question is a silly one just ask away. He made sure to compare from our previous card payment company and we are already seein... See more

Just signed up with DNA payments by Nicola who came to our business in brixham she was very helpful and kind she helped us find and understand what equipment was suitable for us. We then received a p... See more

Very pleased with the service provided by Jack McNamara-Barley, when we had an issue with the charging station on our machine. Replacement station sent out and he talked us through how we could charge... See more

Our company has just moved from another provider. The onboarding process was smooth and the setup straight forward. The customer portal is easy to use and gives us all the information we need about... See more

The team at DNA payments always handle any issues we might have in a professional, yet personable and friendly way. No long waits, issues resolved speedily (not that we've had many at all!) and you fe... See more

Despite some issues with the delivery of our card terminal, we are very happy with the service received. We were well looked after by Guy, who kept us regularly updated and made sure a new termina... See more

DNA have looked after my business credit card machine for a few years now and even though I’m leaving to move my business to another city, they have been so helpful, kind and understanding. It’s good... See more

I have just finished setting up my business's new DNA POS Machine supplied by DNA Payments. Guy from the support team contacted me before the unit's delivery was due to explain the process. He the... See more

I had a great experience working with Guy, he helped me set up my new card machine from DNA Payments and the whole process was smooth and easy. Communication was clear and straightforward, and he expl... See more

Great company to deal with — very friendly and really easy to work with from start to finish. Paula, who contacted us to set up our new card terminal, was especially helpful and approachable. She... See more

Our experience with DNA payments has always been fantastic since the initial introduction. The team are all extremely helpful and knowledgeable. Ryan is our local area manager and is always reach... See more

Andy and Joanne made the process and set up a breeze, nothing was too much trouble. The terminal is really easy to use and we look forward to many years of using DNA as our card payment provider!

Product delivery and set up has been super efficient. Staff very friendly and helpful. I’m only on day 1, but taking payments is straight forward and the app easy to use. Default setting was t... See more

Doug helped me set up the card machine. He was very thorough and made it an easy process to get us started. Highly recommend DNA payment services. Great rates and easy navigating the system

We have recently switched to dna payment services from another provider. Jamie came to see us at work and completed all the initial formalities.. not a pushy salesman and very friendly and amicab... See more

So far so good, glad I took the phone call and made the appointment to go over the details, Jamie was fab explained everything how it would all happen and then my terminal got delivered Guy called me... See more

understood my query, and talked me through all aspects of the settings needed on my hand terminal. great attitude, extremely knowledgeable, solved my issue instantly. couldn't ask for a bett... See more

The move to DNA payments was smooth & simple. Rocky explained everything in plain English & set up our account quickly. Guy helped set up the terminal and explained how to use everything again in pl... See more

Recently switched merchant to DNA payments and am very pleased thus far Customer service easy to contact and resolution of 'frilly bits' achieved promptly within same call

Guy was extremely helpful and explained everything in great detail. The couple of points I was unsure of, he broke down and explained to me until I understood completely what I was doing so that I wou... See more

Spoken with Ali, absolutely lovely gentleman - guided me through getting back into my account, including getting me to the Zash section so that I can edit my items online. Life-saver, and 100% wort... See more

I have found Joanne to be very helpful and responsive throughout our decision making process and DNA really have been a breath of fresh air. I have found DNA to be very straightforward and easy to wor... See more

I struck lucky as Kate (Service Advisor) was super helpful & very patient whilst helping me with our machine. 100% recommend

Just switched over to DNA payments and due to start making payments. So far, great service and quick communication from Uzair, Mark and Andy who have all been kind and helpful.

Dylan was very helpful in solving the issue we had today. Very patient as we had internet problems which delayed the process. But Dylan was not rushing until the problem was resolved.

Unprofessional company with awful communication. Wouldn’t recommend. This company offer no support to small businesses and send conflicting emails to try and confuse you along with unexpected bills.... See more

I’ve been using various card terminals for decades. Most recently sum up solo machines that you buy from a shop and set up yourself. I changed to DNA because my husband is with them and gettin... See more

Andy was a great help in assisting to set up the terminals etc. He was patient, ready to answer all our questions, and ensure that we were truly satisfied with the new product.

I contacted DNA payments, a advisor answered straight away. I explained the problem, and Jamie talked me through the process to resolve the issue. Jamie was more than helpful . Thankyou

For me and my experience in taking payments This is the best company and their terminals are just great if you have a cafe or restaurant they will do all the work of setting up your menu I have take... See more

The costumer service was amazing from GUY, He is very patient on explaining everything . We just joined DNA payments and we are very happy so far, very easy to use and track transactions. Thank you ve... See more

The team art DNA have been great! Sales guy Gareth was great - Knowledgable, punctual and very friendly. Once we agreed to move forward the service team were also very good. Paula contacted me once... See more

Rocky (account manager) and Paul (portal and terminal activation team) are both knowledgeable and friendly to deal with. Both were able to answer all of my questions about how the system would operate... See more

The staff provided excellent service. Every time I had a problem with the card reader, I was able to contact the staff and receive friendly and helpful assistance. Thank you very much

Great liaising the DNA team. All very friendly and professional. Phone answered within 1 min of ringing, no 20 min wait. Dealt with my query instantly, Katie was brilliant, as was George. Highly r... See more

Wow! What I expected to be a horrendous experience (not being particularly "techie") was simple, quick and pain free. The lady was amazing, explanation so clear, a pleasure to deal with. Needs promot... See more

Thanks to Josh who just helped me re set my terminal which had frozen. Got straight through and it was sorted out in minutes so I was able to keep processing customer payments.

I phoned DNA about my card machine and spoke to Josh who could not have done my query any quicker, thankyou once again and a fantastic service

spoke to an adviser toady name guy with setting up a card terminal very helpful well understood set up in minutes great support

Nicola Marques assisted me with a better deal than I had and all was delivered securely and Nicola set up my terminal and showed me how to use everything. Great service

The callback was prompt and on time we agreed. Everything was explained concisely and clearly. Didn't hurry me whilst getting used to the new payment system. Was very helpful throughout

Dougie called me to provide detailed guidance on setting up the payment link. His assistance was invaluable, as he carefully walked me through each step of the process, ensuring I understood all the s... See more

Going through the set up of the card machine enabling payments was made simple & easy. Access & understanding how to use the portal was also simple & easy.

We had a slight problem regarding a connection issue, thanks to Nick we got it sorted quickly. It makes it so much easier with the patience shown.thanks again.

Elle was fantastic. Patient to the end and really lovely throughout. I like DNA payments as a company, always excellent support at the end of the phone. Thank you.

Card machine constantly stopped working and would randomly ask for pass codes at in convenient times and then need to be restarted. Complained several times, always responded to obnoxiously that this... See more

Never normally leave reviews but the service at Dna payments was outstanding nothing was too much trouble and they were very patient explaining everything to me hats off to Guy and Rocky

Amina and Scott have been so helpful and supportive with our move over to DNA made everything so much easier and smoother!!

We had very high hopes when signing up with this payment gateway for my small business, however our experience has been incredibly disappointing. After the initial onboarding, communication comple... See more

This company has been chasing us for a £28 payment when we never entered into a contract or used the machine. The debt has been sold to a debt recovery agency with no bill, invoice or reason for this... See more