🌟🌟🌟🌟🌟 Outstanding Service from an Amazing Team! Katie Dawes and Sam Williams at DNA Financial Solutions were absolutely incredible throughout our purchase journey. They truly got us out... See more
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The DNAfit kit arrived really quickly and instructions were easy to follow. I received my results much quicker than expected and there were lots of dietary, health and fitness insights that I will use... See more
The app is useless. The interface is terrible and requires you to re-log in after each click in a different section. They charge you an outlandish fee for recipes that you can find by searching on Pin... See more
Company replied
If you are trying to lose weight or just stay healthy DNAFit is a defo right move for you. It gives a detailed report which I personally used to adjust my daily diet, knowing what exactly good or bad... See more
Company replied
Company details
Information provided by various external sources
DNAfit is revolutionising the way we think about health, fitness and nutrition. We reveal the power of personal genetics to help everyone unlock their human potential, on the most personalised level possible. Taken at home (or anywhere), our simple saliva is an easy way to discover your health, fitness and nutrigenetic profile, using the very latest in genetic technology and research – opening up a new world of truly personalised workouts, meal plans and wellbeing, whatever your goal. As the leading global consumer brand for fitness and nutrigenetics, our reach is underpinned by a network of qualified fitness and nutrition professionals, independent and major gym chains, international distributors and professional sports clubs. From our base in London, UK, we’re changing the industry one sample at a time.
Contact info
1 Depot Point, 15-27 Britannia Street, WC1X 9AH , London, United Kingdom
- 020 8004 4008
- info@dnafit.com
- dnafit.com
4.3
Excellent
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Unfortunately I haven't recieved my…
Unfortunately I haven't recieved my results back so I can not comment on that. My swabs were recieved 6 weeks ago (30 working days) and I have had nothing but radio silence. When I have contacted them for an update I'm just given more times and estimates of when I should of recieved them. It's not the 15 working days they advertise. No one chases or looks into. It's like talking to a robot.
3 June 2021
Unprompted review
Reply from DNAfit
Hi Katie,
Thank you for reaching out to DNAfit with your feedback, we do value all customer feedback as this helps us to grow and improve as a company and build a stronger client relationship.
We are definitely here to support you and ensure all is resolved as quickly as possible. Please could you reach out to our Head of Community Success on jared.baldwin@dnafit.com to ensure this can be resolved to your satisfaction.
Alternatively if you could respond to the find reviewer request we will be in touch shortly.
Thanks,
DNAfit Team
I had this done recently
I had this done recently. All the results are very generic. Could pertain to anyone. Also didn't get all my results back. When I questioned the customer service I didn't hear back. I emailed again and still no response. Save yourself your money!
Edit: After they wrote that blip about contacting customer support I did. Still no answer from the company. Scam artists.
28 May 2021
Unprompted review
Reply from DNAfit
Hi Kate,
Thank you for reaching out to DNAfit with your feedback, we do value all customer feedback as this helps us to grow and improve as a company and build a stronger client relationship.
We are definitely here to support you and ensure all is resolved as quickly as possible. Please could you reach out to our Head of Community Success on jared.baldwin@dnafit.com to ensure this can be resolved to your satisfaction.
Alternatively if you could respond to the find reviewer request we will be in touch shortly.
Thanks,
DNAfit Team
Seems like a scam
Dealing with this company has been so frustrating. The customer service has been terrible and I have been left completely in the dark. I ordered my kit over a month ago and received no updates so after a few weeks I reached out and received a fairly curt response of “your kit will be there Friday.” It is now the next Thursday and after reaching out again, the response is “I’ve inquired with our logistics team.” I will most likely be canceling my order and requesting a full refund because this is pretty ridiculous. For a company that promotes themselves as very highly rated/regarded, this is starting to look very scammy. Unimpressed to say the least.
7 May 2021
Unprompted review
Reply from DNAfit
Hi Liz,
Thank you for reaching out to DNAfit with your feedback, we do value all customer feedback as this helps us to grow and improve as a company and build a stronger client relationship.
We are definitely here to support you and ensure all is resolved as quickly as possible. Please could you reach out to our Head of Community Success on jared.baldwin@dnafit.com to ensure this can be resolved to your satisfaction.
Alternatively if you could respond to the find reviewer request we will be in touch shortly.
Thanks,
DNAfit Team
Worth a try
I wasn’t sure if the dna test was for me as I am not into the gym or extreme fitness but after talking to the dietitian on the phone she gave me great advice on what to do if I wanted to loose weight and foods to avoid as I am prone to certain intolerances.
3 May 2021
3 months and still without results
I initially did the DNA test as an attempt to understand what nutrients would cause inflammation, in order to readjust my diet because of the ongoing health issues I am facing. 3 months after sending the sample I’m still waiting
29 April 2021
Unprompted review
Reply from DNAfit
Hi Cliente,
Thank you for reaching out to DNAfit with your feedback, we do value all customer feedback as this helps us to grow and improve as a company and build a stronger client relationship.
We are definitely here to support you and ensure all is resolved as quickly as possible. Please could you reach out to our Head of Community Success on jared.baldwin@dnafit.com to ensure this can be resolved to your satisfaction.
Alternatively if you could respond to the find reviewer request we will be in touch shortly.
Thanks,
DNAfit Team
Its B.S
Its B.S. both my wife and I got the same report. Eat low fat, low carb, balanced meal. Generic advice. Nothing I did not know. They also want you to pay for mailing it back and it's a pain. Don't waste your money.
25 April 2021
Reply from DNAfit
Hi Aws,
Thank you for reaching out to DNAfit with your feedback, we do value all customer feedback as this helps us to grow and improve as a company and build a stronger client relationship.
We are definitely here to support you and ensure all is resolved as quickly as possible. Please could you reach out to our Head of Community Success on jared.baldwin@dnafit.com to ensure this can be resolved to your satisfaction.
Alternatively if you could respond to the find reviewer request we will be in touch shortly.
Thanks,
DNAfit Team
Partially Pleased
I found the information provided interesting and did follow the plans etc but with 0 results still at the same place I was a month ago. Thus, if you want an understanding of your body make up its great, food plan ok, if you're expecting any results following it, don't hold your breath. Also DNAfit don't tell me to contact customer service.
22 April 2021
Unprompted review
the call did not happen
the call did not happen
the phone connection did not work
it was not accepted by the consultant to make the consultation on skype neither on MSTeams
I proposed that I will call- it did nto work as well
we lost unproductively 20 min
I have now received the summary of my report
I will review it after the business day and decide whether to continue
19 April 2021
Reply from DNAfit
Hi,
Thank you for reaching out to DNAfit with your feedback, we do value all customer feedback as this helps us to grow and improve as a company and build a stronger client relationship.
We are definitely here to support you and ensure all is resolved as quickly as possible. Please could you reach out to our Head of Community Success on jared.baldwin@dnafit.com to ensure this can be resolved to your satisfaction.
Alternatively if you could respond to the find reviewer request we will be in touch shortly.
Thanks,
DNAfit Team
Awful website
Their website is a load of crap. Tried multiple devices over the weekend to buy health link to link my data from 23andme but doesn't work. Wont process payments won't let me log into my created account either. Was excited to get my results from 23andme to link to dna fit. I suppose I'm lucky I haven't wasted my money.
11 April 2021
Unprompted review
Reply from DNAfit
Hi Matthew,
Thank you for reaching out to DNAfit with your feedback, we do value all customer feedback as this helps us to grow and improve as a company and build a stronger client relationship.
We are definitely here to support you and ensure all is resolved as quickly as possible.
Our Head of Community Success has been in touch with you to resolve this matter.
Thanks,
DNAfit Team
Was delighted with the purchase
Was delighted with the purchase, procedure ( just a cheek swab) and results,which are explained very well in the review report ,with the added bonus of a phone consultation which answers any additional questions you may have . Following my phone consultation I received an email with extra diet suggesrions and programme.
Well worth the money.
7 April 2021
Thank you!
I changed my review after receiving emails from the company and the reports. Turns out there was a bug and a holiday so they did not answer.
6 April 2021
Unprompted review
Reply from DNAfit
Hi Lee,
Thank you for reaching out to DNAfit with your feedback, we do value all customer feedback as this helps us to grow and improve as a company and build a stronger client relationship.
Our team was not working over the weekend due to the bank holidays however we are most definitely here to support our clients.
We are definitely here to support you and ensure all is resolved as quickly as possible. Please could you reach out to our Head of Community Success on jared.baldwin@dnafit.com to ensure this can be resolved to your satisfaction.
Alternatively if you could respond to the find reviewer request we will be in touch shortly.
Thanks,
DNAfit Team
Very interesting results
Very interesting results, helps tailor my diet to my fitness needs
28 March 2021
Reply from DNAfit
Hello Michael,
Thank you for the positive feedback, it is always our pleasure to assist you to become the best version of yourself.
Should you have any further queries, please do not hesitate to contact us at info@dnafit.com and one of our team members will gladly assist.
The DNAfit Team
Reply from DNAfit
Hi,
Thank you for reaching out. Our sincere apologies for the experience that you have had thus far. We would like to rectify this.
Kindly send your query to info@dnafit.com and one of our team members will be glad to assist.
Please let us know if there is anything else you'd like assistance on.
Regards
DNAfit team
Never been sick
Since following the advice and knowing the best food and exercise best suited for me, I’ve had a better life, never been sick and is more successful than I’d been
27 March 2021
Reply from DNAfit
Hello Alvin,
Thank you for the positive feedback, it is always our pleasure to assist you to become the best version of yourself.
Should you have any further queries, please do not hesitate to contact us at info@dnafit.com and one of our team members will gladly assist.
Thank You,
The DNAfit Team
IT WAS A LOT OF MONEY ONLY TO BE TOLD…
IT WAS A LOT OF MONEY ONLY TO BE TOLD THAT I SHOULD TAKE VITIAM D
27 March 2021
Reply from DNAfit
Hi Seamus,
Thank you for reaching out. Our sincere apologies for the experience that you have had thus far. We would be happy to rectify this.
Kindly send your query to info@dnafit.com and one of our team members will be glad to assist.
Please let us know if there is anything else you'd like assistance on.
Regards
DNAfit team
I am extremely impressed by DNAfit
I am extremely impressed by DNAfit. My results were processed easily and efficiently. The depth of detail that the reports include is fascinating and the practical suggestions as to how to apply this new knowledge to my life have been so useful. I've seen positive changes as a result of the better understanding of how best to focus my exercise and nutrition in particular.
25 March 2021
Reply from DNAfit
Hello Katie,
Thank you for the positive feedback, it is always our pleasure to assist you to become the best version of yourself.
Should you have any further queries, please do not hesitate to contact us at info@dnafit.com and one of our team members will gladly assist.
Thank You,
The DNAfit Team
Amazing
Amazing! The genetics insights have helped me a lot in training not only hard but smart.
24 March 2021
Reply from DNAfit
Hello Alfredo,
Thank you for the positive feedback, it is always our pleasure to assist you to become the best version of yourself.
Should you have any further queries, please do not hesitate to contact us at info@dnafit.com and one of our team members will gladly assist.
The DNAfit Team
Reply from DNAfit
Hello,
Thank you for contacting DNAfit. It is always a pleasure to touch base with a member of the DNAfit family.
Thank you for the positive feedback, it is always our pleasure to assist you to become the best version of yourself.
Should you have any further queries, please do not hesitate to contact us at info@dnafit.com and one of our team members will gladly assist.
The DNAfit Team
I found the service to be very…
I found the service to be very straightforward and hassle-free in terms of the purchase. Once the results were in DNAfit arranged a call to speak to a consultant regarding the results who walked me through every aspect of what these results meant. I had two calls in total and both consultants answered all of my questions in detail as well as broke down anything I did not understand. Great service all round and it has definitely clarified many things in terms of my DNA and diet. I would advise and recommend anyone to take up the service!
24 March 2021
Reply from DNAfit
Hello Davin,
Thank you for contacting DNAfit. It is always a pleasure to touch base with a member of the DNAfit family.
Thank you for the positive feedback, it is always our pleasure to assist you to become the best version of yourself.
Should you have any further queries, please do not hesitate to contact us at info@dnafit.com and one of our team members will gladly assist.
Keep up the healthy DNAfit lifestyle!!
The DNAfit Team
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