I received a call from DJI customer supports after they saw the review. They called me directly and also sent me a prepaid UPS address label to have their techs try to fix or replace the camera. I was... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I mistakenly ordered the wrong drone package at first. Cancellation was easy and the refund was almost instant! I ordered the package I wanted and 8 days later (delivery was +1 extra day because I ord... See more
Company replied
I use action cameras for underwater video. I have used the DiveVolk housing with an iPhone 17Pro. Then switched to a GoPro Hero 13 Black. With and without lights. I was wanting more from these opti... See more
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The experience dealing with customer service was awesome when I had a question or a doubt they wrote me instantly!!! As well as shipping was super fast and the ending thing with receiving my package!... See more
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Company details
About Djiusa
Written by the company
For over 15 years, our heart has beat in the bustling streets of Mong Kok, Hong Kong. What began as a passion for photography grew into a family of over 600, dedicated to empowering creators with the finest imaging tools. We didn't just sell cameras; we fueled dreams, one click at a time.
It was this shared commitment to precision and storytelling that drew us to DJI. We didn't just see cutting-edge technology; we saw a kindred spirit. That's why we're proud to have served as an authorized DJI partner in the U.S. for over two years, bringing this shared vision directly to you.
To ensure you get the genuine DJI gear you need without delay, we've built homes for our operations in both California and New Jersey. And for your peace of mind, nearly every product is in stock and ready to ship the moment you need it.
Contact info
UNIT 2508A 25/F BANK OF AMERICA TOWER 12 HARCOURT RD CENTRAL HONG KONG, Hong Kong, Hong Kong
- +1 833 962 9226
- service@djiusa.com
- djiusa.com
4.2
Great
732 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Great price and fast shipping
Great price and fast shipping. I couldn’t be happier with my purchase.
29 August 2026
Reply from Djiusa
Glad the price worked out and it reached you quickly, ending in a purchase you're thrilled with — exactly the kind of finish we want for you. Thanks for the kind words, and enjoy!
— DJI USA Team
Great purchase and shipping, but disappointed with Care Refresh
My purchasing experience with DJI was very good. Ordering was easy, my DJI Air 3S shipped quickly, and it arrived in excellent condition. I was very happy with that part of the experience.
Unfortunately, I am extremely disappointed with the DJI Care Refresh situation. One of the reasons I was comfortable purchasing an Air 3S was the availability of DJI Care Refresh for accidental damage, water damage, and flyaway protection.
After receiving and activating my new Air 3S, I attempted to purchase the 2-Year DJI Care Refresh plan. DJI's website initially indicated that the problem might simply be that its backend system had not yet synchronized my newly activated aircraft.
I contacted DJI customer support and was then told that DJI Care Refresh service for my device in the United States has been suspended since June 26, 2025.
What concerns me is that DJI's current U.S. website continues to prominently describe and promote DJI Care Refresh, provides links to purchase it, and lists the DJI Air 3S as supporting both 1-Year and 2-Year Care Refresh plans. I did eventually find a DJI support page listing the countries where Care Refresh is currently available, and the United States is not on that list. However, this limitation was not made clear to me when I purchased the drone.
Had DJI clearly disclosed before my purchase that I would not be able to purchase Care Refresh for my new Air 3S in the United States, I could have taken that information into consideration before spending this amount of money.
I am happy with the Air 3S purchase and with DJI's fast shipping. I am not happy with the way the availability of DJI Care Refresh in the United States was presented to me as a customer.
29 August 2026
Reply from Djiusa
Thanks for laying this out, and glad the Air 3S and delivery worked out well. On Care Refresh: for clarity, in the U.S. the official DJI Care service isn't sold due to local licensing, and at checkout on djiusa.com we offer an optional third-party protection plan that runs alongside the standard warranty and can be added to your order.
— DJI USA Team
It’s an excellent drone
It’s an excellent drone, I love it. It shipped and arrive very quick after ordering it.
28 August 2026
Reply from Djiusa
Glad it became a fast favorite and that the wait from order to doorstep was short — exactly the kind of start we want for you. Thanks for the kind words, and fly safe!
— DJI USA Team
Reply from Djiusa
Glad you got exactly the gear you were after and that it reached you without a long wait — exactly the smooth experience we aim for. Thanks for the kind words, and enjoy!
— DJI USA Team
Reply from Djiusa
Glad the whole transaction was smooth and hassle-free from start to finish, and landed exactly as expected — that dependable, no-fuss experience is exactly what we aim for. Thanks for the kind words, and enjoy!
— DJI USA Team
New device received with bad battery
I received the device. One of the batteries is DOA. I'm trying to get a replacement battery for a device I haven't owned for 24 hours and have to jump through a ton of hoops.
Edit: I've emailed service twice, once this morning and again this evening. I also left a voicemail. I haven't received a response yet.
24 August 2026
Unprompted review
Reply from Djiusa
We're sorry the included battery isn't working as it should and even more that getting a replacement has felt like a hassle — that's not the experience we want for you. We'd rather help you sort this out directly and see it through in one place than have you jump through steps. Please reach out at service@djiusa.com and we'll follow up from there. Thanks for the feedback.
— DJI USA Team
Drone received missing a led cover and…
Drone received missing a led cover and remote id is transmitting even during recreational flight under 49 U.S.C. §44809. I requested a refund even though I paid for the additional shipping insurance thru DJI I am not being provided one just endless emails. I have two other DJI drones and was a huge supporter but no longer. Not acceptable.
24 August 2026
Reply from Djiusa
We're sorry the unit arrived with a missing part and that going back and forth over a refund and the protection plan you selected has been disappointing — that's not the experience we want. On the included component and the coverage you purchased, we'd rather help you sort it out directly and see it through in one place than leave it spinning in email loops. Please reach out at service@djiusa.com and we'll follow up from there. Thanks for the feedback.
— DJI USA Team
Easy Peasy Lemon Squeezey
26 August 2026
Unprompted review
Reply from Djiusa
Glad it was smooth sailing from start to finish — exactly how we like it. Thanks for the kind words, and enjoy!
— DJI USA Team
Quick shipping!!
25 August 2026
Reply from Djiusa
Glad it left our hands and reached yours without a dragged-out wait — exactly the experience we aim for. Thanks for the kind words, and enjoy!
— DJI USA Team
Value
Products are a great value. I’ve had 5 DJI products and they all work as good or better than advertised. The technology is amazing. The costs are relatively low.
25 August 2026
Reply from Djiusa
So glad the handful you've collected over time has stayed dependable — that kind of loyalty built on real experience means everything to us. Thanks for being with us, and fly safe!
— DJI USA Team
The Mini 5 it's the most amazing drone…
The Mini 5 it's the most amazing drone I have ever flown!!
22 August 2026
Reply from Djiusa
So glad it's become your favorite drone you've ever flown — that kind of thrill is exactly why we build these. Thanks for the kind words, and fly safe!
— DJI USA Team
I am so impressed by my DJI Flip
I am so impressed by my DJI Flip, so much so that I upgraded my RC to one with a built in screen and super antennae. The range and the gimbel are truly outstanding. And at 249 grams, it stays under licensing issues. Shipping was fast and easy.
24 August 2026
Reply from Djiusa
So glad the Flip pulled you in enough to level up the controller too — that's exactly the kind of deep-end joy we love to see. With the range and gimbal delivering and the sub-250g build keeping you clear of licensing hassle, go enjoy every flight! Thanks for the kind words.
— DJI USA Team
Quick and easy
23 August 2026
Reply from Djiusa
Glad it was smooth and no-nonsense from start to finish — exactly what we aim for. Thanks for the kind words, and enjoy!
— DJI USA Team
Easy to use drone
Easy to use drone. Easily found video and instruction manuals. Quich delivery.
22 August 2026
Reply from Djiusa
Glad it was easy to pick up, the guides and videos were right there when you needed them, and delivery was quick — exactly the experience we aim for. Thanks for the kind words, and enjoy!
— DJI USA Team
Reply from Djiusa
Glad the pricing is straight-up and the deal is transparent — that's exactly how we run things. Thanks for the kind words, and fly safe!
— DJI USA Team
I exclusively buy my Dji products from…
I exclusively buy my Dji products from DJIUSA from now on. Never a single issue ever. Fast shipping and peace of mind is priceless.
22 August 2026
Reply from Djiusa
So glad we've become your go-to spot and that it's been smooth every time — we don't take that trust lightly. Thanks for the kind words, and fly safe!
— DJI USA Team
First Order experience…
AI or whatever answered questions accuratly. Ordering straight forward.
Shipping well above average.
22 August 2026
Reply from Djiusa
Glad the questions got answered accurately, ordering was straight to the point, and shipping beat expectations — exactly the experience we want for you. Thanks for the kind words, and enjoy!
— DJI USA Team
Fast delivery of product as advertised
Fast delivery of product as advertised. Packaging was good, delivered undamaged.
21 August 2026
Reply from Djiusa
Glad it landed at your door fast and in perfect shape, ready to unbox and go — exactly what we want for you. Thanks for the kind words, and enjoy!
— DJI USA Team
Reply from Djiusa
Glad the service and gear both landed well for you — that's exactly what we aim for. Thanks for the kind words!
— DJI USA Team
You It was not what I orderedsent me something different than…
You sent me something different than wat I ordered and it has been difficult to communicate with you
28 July 2026
Reply from Djiusa
We're sorry the item didn't match your order. For clarity: we already emailed a return-and-replacement arrangement and are simply waiting on your reply to move forward. Whenever you're ready, respond to that email or reach us at service@djiusa.com.
— DJI USA Team
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