I received a call from DJI customer supports after they saw the review. They called me directly and also sent me a prepaid UPS address label to have their techs try to fix or replace the camera. I was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I mistakenly ordered the wrong drone package at first. Cancellation was easy and the refund was almost instant! I ordered the package I wanted and 8 days later (delivery was +1 extra day because I ord... See more
Company replied
I use action cameras for underwater video. I have used the DiveVolk housing with an iPhone 17Pro. Then switched to a GoPro Hero 13 Black. With and without lights. I was wanting more from these opti... See more
Company replied
The experience dealing with customer service was awesome when I had a question or a doubt they wrote me instantly!!! As well as shipping was super fast and the ending thing with receiving my package!... See more
Company replied
Company details
About Djiusa
Written by the company
For over 15 years, our heart has beat in the bustling streets of Mong Kok, Hong Kong. What began as a passion for photography grew into a family of over 600, dedicated to empowering creators with the finest imaging tools. We didn't just sell cameras; we fueled dreams, one click at a time.
It was this shared commitment to precision and storytelling that drew us to DJI. We didn't just see cutting-edge technology; we saw a kindred spirit. That's why we're proud to have served as an authorized DJI partner in the U.S. for over two years, bringing this shared vision directly to you.
To ensure you get the genuine DJI gear you need without delay, we've built homes for our operations in both California and New Jersey. And for your peace of mind, nearly every product is in stock and ready to ship the moment you need it.
Contact info
UNIT 2508A 25/F BANK OF AMERICA TOWER 12 HARCOURT RD CENTRAL HONG KONG, Hong Kong, Hong Kong
- +1 833 962 9226
- service@djiusa.com
- djiusa.com
4.2
Great
732 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Djiusa
Welcome aboard! Glad your first experience landed perfectly and that you're already loving it. Fly safe!
— DJI USA Team
Tremendous help
I had issues with my delivery address no being what it should have and they worked with me hastily to get it fixed and resolved. I had zero issues with them. I’d recommend buying from them to anyone.
20 August 2026
Reply from Djiusa
Glad we could get the address snag sorted out quickly and that everything ended up smooth — and thanks for being willing to recommend us. Fly safe!
— DJI USA Team
Reply from Djiusa
Glad the service and delivery landed well — and even better that you'd come back. Thanks for the kind words, and we'll be here when you're ready!
— DJI USA Team
Everything arrived on time
Everything arrived on time, and I could not be any happier! Looking forward to my next purchase!
20 August 2026
Reply from Djiusa
So glad the whole purchase experience landed well for you — that's exactly what we aim for. Thanks for the kind words, and enjoy!
— DJI USA Team
Very good communications about shipping…
Very good communications about shipping progress. Everything in the package was as promised, clearly brand new. Shipping was quicker than promised.
19 August 2026
Unprompted review
Reply from Djiusa
Thanks for the kind words — we look forward to serving you again!
— DJI USA Team
Wow easy ordering and super fast…
Wow easy ordering and super fast delivery! Product is perfect.
19 August 2026
Reply from Djiusa
Glad to have helped — thanks for the kind words!
— DJI USA Team
Product just as described with even…
Product just as described with even faster shipping
18 August 2026
Reply from Djiusa
Thanks for the recognition — we're glad to have served you!
— DJI USA Team
Really good customer care !!
19 August 2026
Unprompted review
Reply from Djiusa
We're grateful for your kind words and glad to have helped!
— DJI USA Team
The drone came in on time and in good…
The drone came in on time and in good condition. The package was shipped fast. I was able to track the package.
18 August 2026
Reply from Djiusa
Thanks for the kind words — we'd love to have you back anytime!
— DJI USA Team
I had a few question on a RC Pro 2 that…
I had a few question on a RC Pro 2 that I just purchased. The support person answered my questions quickly.
18 August 2026
Unprompted review
Reply from Djiusa
Glad we could help out — thanks for the kind words!
— DJI USA Team
Reply from Djiusa
Thank you for the kind words — we're glad to have served you!
— DJI USA Team
stop sending me subscribers every day…
stop sending me subscribers every day asking me to leave a review
5 August 2026
Reply from Djiusa
Thanks for the candid feedback. We get it — nobody wants a crowded inbox, and we don't want to over-message you either. You can always manage your email preferences or unsubscribe via the link at the bottom of any message, and we're tightening our follow-up cadence so we only reach out when it's genuinely useful. Appreciate you saying so.
— DJI USA Team
Excellent
Fast shipping and item arrived in excellent condition. I love my new drone. Thanks DJI USA!
8 August 2026
Reply from Djiusa
Thanks for the kind words — hope to see you again soon!
— DJI USA Team
I ordered a new DJI Mini 5 Pro
I ordered a new DJI Mini 5 Pro. Delivery was fast, and the price was reasonable.
8 August 2026
Reply from Djiusa
Thanks for your support — fly safe!
— DJI USA Team
Great service
Fast service, products well packaged for the shipping and shipping guarantee.
15 August 2026
Reply from Djiusa
We appreciate your kind words and are glad to have served you!
— DJI USA Team
My first chat was pretty simple
My first chat was pretty simple. Was just trying to find a battery for my DJI 4K. She let me to the right place.
17 August 2026
Unprompted review
Reply from Djiusa
Glad we could point you in the right direction — thanks for the kind words!
— DJI USA Team
The Mini 5 Pro was easy to orderand…
The Mini 5 Pro was easy to orderand arrived on time.
14 August 2026
Reply from Djiusa
Thanks for your trust — we look forward to many more flights together!
— DJI USA Team
Reply from Djiusa
Glad we could be of service — thanks for the kind words!
— DJI USA Team
Great purchase
There was great communication regarding the purchase and prompt shipping.
4 August 2026
Reply from Djiusa
Thanks for being with us, and we appreciate your continued support!
— DJI USA Team
I messaged you asking about a fitment…
I messaged you asking about a fitment of a part and the response time was very quick. The delivery time were fast. I received my product and the were exact.
15 August 2026
Reply from Djiusa
Your kind words are the best encouragement — thank you!
— DJI USA Team
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