Excellent prices and product quality from a not very local timber merchant. Prices lower than purchasing directly from same timber merchant. Communications from and efficiency of DIY B. S. leaves sign... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can’t really fault this company. I made the mistake of ordering from them when I was looking for supplies & thought I was ordering from a local company. After a long wait they must have contacted Ho... See more
Company replied
I recently purchased the 18mm Structural Hardwood Plywood and I’m genuinely impressed. No damage, no delamination, and the edges were clean and straight. Unlike B&Q or Wickes the faces are smooth... See more
Company replied
Good basic products which were supplied by a local merchant (Travis Perkins) but at a much better price than I could obtain. DIY Building Supplies were really helpful on the phone when I needed to add... See more
Company replied
Company details
Written by the company
We are your one-stop shop for building material supplies, with a dedicated trade service for contractors and helpful staff ready with advice and insights for DIYers.
Contact info
Unit 6, Lawmax House, 30-32 Nottingham Road, STAPLEFORD, United Kingdom
- 0115 6976800
- sales@diybuildingsupplies.co.uk
- diybuildingsupplies.co.uk
4.4
Excellent
758 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from DIY Building Supplies
Thank you for taking the time to review us. We pride ourself on our service so we are pleased to hear you thought it was 5*s.
See you again soon!
The DIY Team
Very pleased with the product and…
Very pleased with the product and service, arrived on time as promised, although delivered to the wrong address it was not the drivers fault, but a neighbour who has the same property number but a different road which caused the confusion, not a problem,
Many thanks peter,
30 March 2026
Reply from DIY Building Supplies
Thank you so much for writing us this positive review. We do apologise about the address mix up but thank you for being so understanding.
We hope to see you again soon
The DIY Team
Reply from DIY Building Supplies
Thank you for the review, Mark. So pleased to hear you were satisfied with the communication.
We hope to see you again soon
The DIY Team
The price was better than all the…
The price was better than all the local timber merchants
3 April 2026
Unprompted review
Reply from DIY Building Supplies
Thanks for taking the time to review us, Kim.
Hope to see you again soon!
The DIY Team
Reply from DIY Building Supplies
So pleased to hear all met your expectations and thank you for the 5* review!
We hope to see you again soon.
The DIY Team
Order arrived on time and product was…
Order arrived on time and product was all good with no defects.
1 April 2026
Unprompted review
Reply from DIY Building Supplies
Thanks for the review, John. Great to hear everything met your expectations.
We hope to see you again soon.
The DIY Team
Reliable and competetive.
3 April 2026
Unprompted review
Reply from DIY Building Supplies
So pleased to hear you would describe us as reliable- we certainly aim to be!
Thanks for the review and hope to see you again soon.
The DIY Team
Excellent quick delivery
25 March 2026
Reply from DIY Building Supplies
Thanks for the review!
We hope to see you again soon!
The DIY tem
Reply from DIY Building Supplies
Thank you so much for taking the time ot review us.
Hope to see you again soon!
The DIIY Team
Quick reliable delivery and good price
24 March 2026
Reply from DIY Building Supplies
Thanks for taking the time to review us.
Hopefully we will see you again soon!
The DIY Team
I would love to give this company 5…
I would love to give this company 5 stars, as their customer service was excellent and they kept me up to date of delivery etc. They also ran out of the smaller lengths I ordered so replaced them with longer pieces at no extra cost. Also the price was very competitive . My negative is that the wood supplied was heavily split for the whole lengths, and some of these splits went at least half way through the width (it's a pity I can't put pictures on here to show) so I really can't see how these could be used for structural pieces. I ordered 12 lengths and I would say at least 7 of these pieces heavily split. I required the wood for an outside pergola so for me condition of wood was not as important, but if I required it for anything inside or structural I certainly would have rejected a lot of the wood. It's a shame as didn't want to add anything negative, but have to be truthful to what I found. I don't know how this company works,as the wood was delivered by my local Travis Perkins site, so if it was TP that checked the wood, then they are badly letting this company down.
23 March 2026
Reply from DIY Building Supplies
Thank you for writing such an honest and balanced review. We appreciate the positive comments. It is disappoiting that the wood did not meet expectation. Whilst I understand the frustration of not receiving it correctly the first time, we would always endeavour to put it right if this did happen. Thank you again for taking the time to review us- we appreciate all feedback and use it to provide an even bvetter service for our customers.
We hope we can see you again soon to give you a 5* service.
The DIY Team
Excellent service
Excellent service, quality goods. Sorted out me decking project.
5 April 2026
Unprompted review
Reply from DIY Building Supplies
Thanks for the review, Simon. So pleased we could help you out!
We hope to see you again soon!
The DIY Team
Fantastic communication and help
Fantastic communication and really helpful over the phone, and even managed to facilitate next day delivery. I would definitely recommend and will be using them in the future.
10 March 2026
Reply from DIY Building Supplies
Thank you for the 5* review Alex. We are so pleased we were able to help you out and look forward to seeing you again soon!
The DIY Team
Great service
20 March 2026
Reply from DIY Building Supplies
We pride ourself on great service so we are really pleased we delivered!
We hope to see you again soon!
The DIY Team
Reply from DIY Building Supplies
Great to hear you were satisfied with the service you received.
We hope to see you again soon!
The DIY Team
Reply from DIY Building Supplies
Thanks for taking the time to review us- we really appreciate all of our reviews!
We hope to see you again soon.
The DIY Team
Very competitive pricing
Good stock, very competitive pricing and excellent customer service
24 March 2026
Unprompted review
Reply from DIY Building Supplies
Thank you so much for the 5* review. This is exactly the service we wish to give every customer so thanks for sharing.
We hope to see you soon.
The DIY Team
Fantastic service and timber at great price
Fantastic service and timber at a great price. For the life of me I can't remember the lady that helped me book in my delivery but she was so helpful. Would recommend!
19 March 2026
Reply from DIY Building Supplies
Thanks for the review Steve. Don't worry- I know who it is that helped you out and I will pass this on to her! We really appreciate all reviews.
We hope to see you again soon.
The DIY Team
Reply from DIY Building Supplies
Thank you for taking the time to leave us a 5* review. We really appreciate it!
We hope to see you again soon!
The DIY Team
Overall Great service.
Great service.
Great value for money. Delivery was fantastic too. Good communications. Nothing but praise for this company.
18 March 2026
Reply from DIY Building Supplies
We are so pleased to hear how highy you rate us. We really appreciate you sharing this experience!
We hope to see you again soon.
The DIY Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.