Denney Diving - Diving Direct Reviews 2,184

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, often noting that products arrive promptly and are well-packaged. Many people highlight the high quality of the products, finding them reliable and exactly as described, with a good selection available at competitive prices. The staff receives frequent commendation for being incredibly helpful, patient, and knowledgeable, providing excellent advice and personalized service. However, some customers mentioned minor discrepancies, such as a product's wheel color differing from the website image, or a mouthpiece being slightly wide, though easily adjustable. A few also noted that while delivery was quick, the notification of delivery sometimes arrived on the same day, requiring adjustments to their schedule.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the quick and fast... See more

Product

People report positive experiences with product quality, often highlighting that items are well-made and... See more

Service

Customers consistently report positive experiences with the service, often describing it as excellent,... See more

Price

Reviewers consistently express satisfaction with the pricing, often describing them as good, great, or very... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, knowledge, and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Availability of product - good price and quick delivery. Only odd thing is that wheel colour of TUSA Travel Roller Bag (Large) wasn't blue, as shown on the website, but black instead. Not a major pr... See more

Rated 5 out of 5 stars

Chris Denney in customer service was amazing. He was so helpful assisting me in choosing what product to buy. He helped me ship to Malta, as on your website you only ship to the UK but I recently move... See more

Rated 5 out of 5 stars

I recently purchased swimming goggles from Diving Direct and I honestly cannot praise them enough, especially Chris, who was incredibly helpful throughout the process. From sending me comparison pict... See more

Rated 5 out of 5 stars

Fast delivery, good description. The mouthpieces are well made and sturdy with good gum protection. I found the gape (jaw separation) a little wide for me but this will be easily reduced by carving a... See more


Company details

  1. Dive Shop
  2. Outdoor Sports Store
  3. Sporting Goods Store
  4. Swimwear Store

Information provided by various external sources

Established 1954, Denney Diving is the North's premier dive store with an unparalleled quality of customer care and service to both individuals and organizations in the diving world. We hold a large stock of equipment, most can ship for Next Working Day UK Delivery when needed. We are Premier Dealers for : Cressi Sub, Aqualung ,Mares, Aqua Sphere, Head, Scubapro, Suunto, Oceanic, Apeks, Atomic & More We strive to provide You the customer with the best quality service & advice.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 1 out of 5 stars

I’m still waiting on DHL to deliver the…

I’m still waiting on DHL to deliver the order. All the tracking information states that it will now be shipped the next day. I’m currently on the fourth day of waiting.
DHL are rubbish, suggest you find another courier.

4 November 2024
Denney Diving - Diving Direct logo

Reply from Denney Diving - Diving Direct

Courier has let us down on this occasion. As soon as we were aware of this we shipped another parcel immediately via DPD which was delivered the next day. We have now moved to DPD for courier deliveries. We offer free UK shipping for orders over £50 and the majority arrive the next working day and can only apologise on this occasion for the delay in receiving the order.

Rated 5 out of 5 stars

An excellent company, delivering great service

The communication, level of service and product knowledge were all superb. A joy to do business with. The staff were professional, responsive, polite and delivered a great customer experience. Delivery was quick and the order arrived on the date promised. I can't fault the company.

25 October 2024
Rated 5 out of 5 stars

Great experience

Good website, easy to order and prices are great. Fast shipping.
I haven’t tried the equipment yet but it seems good quality. I hope it will fulfill my expectations.

27 September 2024
Rated 5 out of 5 stars

Exceptional service for a prescription mask

Looking for a prescription mask for my forthcoming holiday. Chris very helpful with his advice on the telephone. I put in an online order with his suggestions on a Wednesday lunchtime. Very shortly after I had an email message to say the mask was being prepared and it arrived by 09.30h the following morning! An exceptional service. Thank you.

25 September 2024
Rated 5 out of 5 stars

Simply the best…

An up and coming couple of holidays saw me trawling the internet for some good quality dive equipment, and Diving Direct came up top of the searches. Good quality diving equipment isn’t cheap so I needed to be sure I was buying the right product, and it would cover all my needs. I used the chat facility on the website and got some absolutely superb advice from one of the team - thank you.

I ordered and my purchase arrived the following day via tracked courier. I’m absolutely delighted with the kit - produced by Tusa who are renowned for their workmanship and quality.

After sales care was also superb as I had a couple of questions regarding how diving masks can ‘fog up’, and the best way to remedy this, and again I got a brilliant response which I followed - rub a non abrasive kids toothpaste inside the mask glass, leave overnight then wash off - - and this works! I can’t recommend Diving Direct highly enough. Thanks to the team for all your valuable assistance.

11 September 2024
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