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Denney Diving - Diving Direct Reviews 2,184

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TrustScore 5 out of 5

5.0

Dive Shop
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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, often noting that products arrive promptly and are well-packaged. Many people highlight the high quality of the products, finding them reliable and exactly as described, with a good selection available at competitive prices. The staff receives frequent commendation for being incredibly helpful, patient, and knowledgeable, providing excellent advice and personalized service. However, some customers mentioned minor discrepancies, such as a product's wheel color differing from the website image, or a mouthpiece being slightly wide, though easily adjustable. A few also noted that while delivery was quick, the notification of delivery sometimes arrived on the same day, requiring adjustments to their schedule.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the quick and fast... See more

Product

People report positive experiences with product quality, often highlighting that items are well-made and... See more

Service

Customers consistently report positive experiences with the service, often describing it as excellent,... See more

Price

Reviewers consistently express satisfaction with the pricing, often describing them as good, great, or very... See more

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, knowledge, and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Availability of product - good price and quick delivery. Only odd thing is that wheel colour of TUSA Travel Roller Bag (Large) wasn't blue, as shown on the website, but black instead. Not a major pr... See more

Rated 5 out of 5 stars

Chris Denney in customer service was amazing. He was so helpful assisting me in choosing what product to buy. He helped me ship to Malta, as on your website you only ship to the UK but I recently move... See more

Rated 5 out of 5 stars

I recently purchased swimming goggles from Diving Direct and I honestly cannot praise them enough, especially Chris, who was incredibly helpful throughout the process. From sending me comparison pict... See more

Rated 5 out of 5 stars

Fast delivery, good description. The mouthpieces are well made and sturdy with good gum protection. I found the gape (jaw separation) a little wide for me but this will be easily reduced by carving a... See more

Company details

  1. Dive Shop
  2. Outdoor Sports Store
  3. Sporting Goods Store
  4. Swimwear Store

Information provided by various external sources

Established 1954, Denney Diving is the North's premier dive store with an unparalleled quality of customer care and service to both individuals and organizations in the diving world. We hold a large stock of equipment, most can ship for Next Working Day UK Delivery when needed. We are Premier Dealers for : Cressi Sub, Aqualung ,Mares, Aqua Sphere, Head, Scubapro, Suunto, Oceanic, Apeks, Atomic & More We strive to provide You the customer with the best quality service & advice.

Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Ordered the TUSA Sport Elite Mask and…

Ordered the TUSA Sport Elite Mask and Snorkel Set for my trip to the Maldives. Found Diving Direct to have the best price for a reputable brand. Loved the colourways available. Fast delivery and the snorkel set was great quality. Used the snorkel set most days on my trip and it was perfect. Only issue is would have liked it to come with a bag to carry it in.but apart from that it is perfect.

30 December 2024
Rated 5 out of 5 stars

Friendly, and very easy to talk too.

Called the shop a couple of times and got fantastic advice after both conversations. I also got a warm friendly feeling from the chats, like nothing was too much trouble.
Snorkelling is our main activity when we go on holiday but needed prescription lens in our new sets of snorkels. Haven’t used the new ones in water yet but the lens are super clear, corrects our vision, cannot wait to use them on holiday to see more clearly under the water.

30 November 2024

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