DivideBuy Reviews 

3,917
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 142 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the application process to be very easy, quick, and straightforward, often receiving fast decisions. People appreciated the interest-free payment options, which made purchases more affordable and manageable. The service is frequently described as helpful and professional, with clear communication and reminders for payments. However, some customers also noted difficulties with finance applications being rejected without clear reasons. There were also instances where people experienced slow communication and issues with payments being processed incorrectly or refunds not being handled promptly.

What people talk about most

User experience

Customers generally report positive experiences with the user experience, finding the application process... See more

Payment

Clients share ambiguous opinions on payment, with many appreciating the option to pay over several months,... See more

Service

Customers consistently note positive experiences with service, often highlighting its helpfulness and... See more

Response time

People report positive experiences with response times, noting quick responses to applications and inquiries,... See more

Website

Reviewers generally express satisfaction with the website, highlighting its ease of use and navigation. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well, having Octopus Energy as my supplier for many years we thought it time to look into Solar Panels, this is backed by DivideBuy making it really easy to finance over a number of years. We wen... See more

Company replied

Rated 5 out of 5 stars

I was faced with a very expensive veterinary bill not covered by insurance and was panicking about where to find the money. Usual lenders won’t give me a loan because I am too old. The decision was in... See more

Company replied

Rated 5 out of 5 stars

Really good able to pay over 6 months for my purchase which has made it possible for me to afford the purchase and interest free great service so far looking forward to buying with them again Thanks... See more

Company replied

Rated 5 out of 5 stars

Superb! Highly recommend this company. Quick decision and they have helped me secure a dream summer house with low cost interest free payments over 36 months. Would definitely use again.

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

Established in 2014, DivideBuy is a UK based consumer retailer credit provider, offering interest free finance in a simple, straightforward way for retailers and consumers. Our customers can spread the cost of their purchases from 2 to 12 months with hundreds of shops to choose from. Monthly instalments are chosen by you to suit your budget, all interest free and with no hidden fees. Plus, with your online account, you can see the status of your orders, make early repayments, and manage your personal information, all without having to contact us. Now that's smart.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.5

All reviews

(3,917)

133 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Octopus Energy Solar Panels

This loan/purchase was set up by Octopus Energy for Solar panels, I simply entered my details.

11 August 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review.

We appreciate you sharing your experience setting up the loan/purchase for solar panels through Octopus Energy. We're happy to hear that entering your details was simple.

Kind regards,
The DivideBuy Team

Rated 5 out of 5 stars

Very simple to use and set up

Very simple to use and set up, so I pay for my Simba mattress over a year , slightly bigger first payment then 10 smaller ones fire from my debit account, and no interest payable.

11 August 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Sue.

We're happy to hear that the setup was simple and easy to use. It's great you could pay for your mattress over time with no interest. Thank you for your positive feedback!

Kind regards,
The DivideBuy Team

Rated 4 out of 5 stars

The information required was simple and…

The information required was simple and to the point, making completion easy. Gay approval.

11 August 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

We appreciate your positive feedback!

We're happy to hear that the process was straightforward and easy to complete.

Do let us know how we can help change your 4 star to a 5 star review!

Kind regards,
The DivideBuy Team

Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service!

8 August 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Laurie.

Providing excellent customer service is very important to us, so we’re delighted to hear you had such a positive experience with our team!

Best wishes,
The DivideBuy Team

Rated 5 out of 5 stars

Process was simple and didn’t ask for…

Process was simple and didn’t ask for more information than essential. Outcome was quick too.

5 August 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review.

We love it when customers find shopping with us so convenient, simple and hassle-free.

We hope to see you again soon!
The DivideBuy Team

Rated 5 out of 5 stars

It has made the purchase so much…

It has made the purchase so much easier. Budgeting is a concern for many in today’s climate so any help is appreciated.

6 August 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Andrew.

We’re pleased you had a hassle-free experience setting up DivideBuy and were able to use our service to spread the cost of your purchase.

Best wishes,
The DivideBuy Team

Rated 5 out of 5 stars

Nikki was super and helpful

5 August 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, David.

Providing excellent customer service is very important to us, so we’re delighted to hear you had such a positive experience with our team!

Best wishes,
The DivideBuy Team

Rated 5 out of 5 stars

Simple and easy .

Simple and easy .. got interest free repayment scheme…

5 August 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Marchil.

We're happy to hear that you found our process simple and easy!

All the best,
The DivideBuy Team

Rated 5 out of 5 stars

Very quick and easy process

24 July 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review.

We love it when customers find shopping with us so convenient, simple and hassle-free.

We hope to see you again soon!
The DivideBuy Team

Rated 5 out of 5 stars

So easy, Octopus Solar & Battery.

Well, having Octopus Energy as my supplier for many years we thought it time to look into Solar Panels, this is backed by DivideBuy making it really easy to finance over a number of years. We went for 3 years at 0% Interest but the do 1, 2, 3, 5, 7 and 9 years. 5, 7 & 9 are at a certain interest rate, but for us 3 years to pay off and reap the benefits.

Application was simple, electronic signature and done in a matter of minutes.

Just waiting for the installation and we're away!!!

31 July 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Shane.

We're happy to hear that you found the application process simple and quick. It's great you're looking forward to the installation and enjoying the benefits of solar panels with a manageable payment plan. Thanks for sharing your experience!

All the best,
The DivideBuy Team

Rated 5 out of 5 stars

They are really good

They are good

21 July 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you, Shazana.

We’re delighted you had such a positive experience shopping with DivideBuy!

Take care,
The DivideBuy Team

Rated 1 out of 5 stars

I was looking forward to having Solar…

I was looking forward to having Solar Panels installed by Octopus on their 0% finance offer. I have a very high credit score and never been refused credit or missed payments etc... However, Devidebuy refused the finance with no reason given and cost me (and Octopus) a LOT of wasted time and effort. Not impressed.

14 July 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for taking the time to leave us a review, Kevin.

We're sorry to hear that you were not accepted for credit. Should you wish to discuss this further, please contact us on our live chat facility that is accessible on our website: https://dividebuy.co.uk/help/ or send our team an email to customerservice@dividebuy.co.uk.

Kind regards,
The DivideBuy Team

Rated 5 out of 5 stars

EXCELLENT

It was so easy to set up 0% interest & can pay it up quicker if needed. Thank you

24 July 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Susan.

We're happy to hear that the setup was easy and you appreciate the flexibility of the 0% interest. Thank you for your positive feedback!

Best wishes,
The DivideBuy Team

Rated 5 out of 5 stars

Problem

I had problem logging on but it was very quickly sorted when I spoke to customer services
Very efficient

24 July 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Philip.

We're happy to hear that our customer service team quickly resolved your login problem. We appreciate your feedback and are glad the process was efficient for you.

All the best,
The DivideBuy Team

Rated 5 out of 5 stars

Very Easy Process

Very easy process to follow to finance a home improvement over a 12 month period.
Given that the loan is interest free, why wouldn't you do it?
Very happy with the purchase, providing fitting is straightforward?

23 July 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review.

We're happy to hear that the financing process was easy to follow. It's great you found the offer appealing. We hope the fitting goes smoothly and you are satisfied with your purchase!

All the best,
The DivideBuy Team

Rated 5 out of 5 stars

Very easy to apply and quick approval

Very easy to apply and quick approval
at a very difficult stressful time when urgent decision needed.
Grateful Thanks

23 July 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Paula.

We're happy to hear that our application process was easy and quick, especially during such a difficult and urgent time. We appreciate your thanks.

We hope to see you again soon,
The DivideBuy Team

Rated 5 out of 5 stars

Amateur Decorator

Their response to my inquiry was quick and respectful giving me access to set up an account without delay.

23 July 2025
Unprompted review
DivideBuy logo

Reply from DivideBuy

Thank you for your review, Diane.

We're happy to hear that our team provided you with a prompt and respectful response. We appreciate your feedback and are glad you could set up an account quickly!

All the best,
The DivideBuy Team

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