Ordered the shoes Monday 13th April 2026 yes that's 3 months ago !! and STILL no sign of shoes (order number 15375 in case Joao the boss is reading this ! he should be ) contacted the so... See more
Company replied
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See what reviewers are saying
I loved the basic design of the shoes. Simple and yet different. I customised and ordered without any problems. I was assisted correctly when deciding on the shoesize and kept informed about the proce... See more
I've ordered three weeks ago, with a 3 week delivery period. After asking a status update I got the response that it is very busy and they just moved to a new space and as such it was delayed. I sti... See more
Company replied
Never been a fan of trainers until I received my first pair today. The design is better than the online photos. Being able to customise the shoe is one of my favourite features with bespoke shoemake... See more
Company details
Written by the company
DiVERGE offers premium handcrafted sneakers that you can customize, ethically made to order in Portugal.
Contact info
Rua Marco de Simães, 75, 4615-414, Macieira da Lixa, Portugal
- +351934443279
- diverge@diverge-sneakers.com
- diverge-sneakers.com
3.4
Average
162 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Wrong size? No problem.
Being purely online it’s hard to ensure you get your size exactly right. I was sceptical that if the shoes were the wrong size how easy it would be to change them given they are completely bespoke. I needn’t have been concerned. Once I tried them and they were clearly not the right size for me, I contacted The team at Diverge and they immediately ordered a new pair in the next size up. Excellent customer services and excellent communication at every point. I love my new sneakers. The quality is incredible and I’ve already had loads of great comments.
5 July 2021
Unprompted review
Reply from Diverge Sneakers
Hi,
Thank you for your review. However, we must question it as we have no outstanding refund to be given to any customers.
We stand for the quality of our sneakers and the customer service we provide. DiVERGE offers free exchanges and refunds and we reaffirm that we have no outstanding refunds to be awarded.
Process wise, we can only start to process refunds once we have received the sneakers back in our workshop and verify their condition. However, the time it takes for the refund to be processed back to a client's account depends on the banking system that the client used.
We guarantee that you will be fully refunded but we kindly request that you contact us at support@diverge-sneakers.com with your order number so we can better understand the situation and find the best solution.
Edit1: we have still not received an email at support@diverge-sneakers.com with your order details so we can provide a personalised service and find a solution for your refund. Without that information, it is impossible for us to help. We kindly request you do so and assure you will get your refund as requested.
Edit2: we kindly ask you to send an email so we can address the situation. Without further details, we cannot help you further. We cannot answer for the time the banking systems take. We can assure you that all the clients that ask for a return (thankfully, very few of them have so far) receive their refund accordingly.
Thank you,
DiVERGE Team
Amazing product & great customer service
I ordered some sneakers last week and absolutely loved them! They’re extremely comfy to walk in. Delivery was also superb and I had a great experience with customer service. Will definitely be buy from this company again.
25 May 2021
Unprompted review
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