Diveinn Reviews 

Great selection of diving equipment at reasonable prices. Low delivery costs and delivered on time.

Delivery fas fast and cancellation of another order was no problem.

Everything was super. The scuba diving mask and tube are very good and I receive a bag to carry them.

Delivery dates don't mean anything to this company.

It's clear from my experience and their reviews they consistently claim something is available but when you order it they don't actually have the item.

Part of my order was "being transported to dispatch centre" for 6 days. The rest was supposedly in stock. I asked them to split the order to ship the items that were in stock because the order was late.

They refused, told me to replace or cancel the items they didn't actually have.

I cancelled the out of stock item and they updated the shipping estimate to a further 6-10 days in the future (longer than the total original estimated shipping time)

It's a systematic problem they just seem to try and absolve themselves of any responsibility and blame their suppliers.

Very disappointed. It’s been over a month waiting for my order, which was supposed to be delivered by April 20th. No communication from the company. Avoid at all costs.

I dived in and and Diveinn delivered. Good, prompt service from Spain to England. Gracias!

This is my second time buying from them, and I'm a satisfied customer.
Brand names at very competitive prices, prompt delivery with signature, no problems.

Do not buy from them takes ages and the kit was not up to standard and costs to send back just a rip off

Worst customer experience of my life.

For over 24 hours, I have been trying to get a clear answer regarding my order, with absolutely no success. It is impossible to speak to a human. The customer service is almost entirely automated. I would say 90 percent AI and I have yet to see the remaining 10 percent.

You get sent in circles between chat and messages, receiving generic automated replies that never address your actual issue. There is no real help and no proper support.

I paid over 60 CAD for express shipping with an estimated delivery between April 28 and April 30. The deadline was not respected, there is no guarantee of receiving the order on time, and then you are told it was only an estimate.

I spent hours trying to modify my order to avoid delays with zero success. No assistance, no solution, nothing.

Then they offer a 5 percent discount as compensation, which is completely ridiculous given the situation.

It is also impossible to reach a manager or any reliable human contact. Everything is locked behind ineffective automated systems.

I have never seen such a poor level of customer service. This is unacceptable.

If you have any time constraints or expect even basic customer support, avoid this site.

Purchase was as advertised & delivery was quick - thank you!

on 26-09-25 I made an order on the website, +/- 3000euros.

09-10-25: Received a mail from PostNl saying that my package has been delivered.
I get in touch directly with the "customer service", fill all the papers and they start to check where is my package.

20-10-25: I get in touch again since I had no news:
Answer:
tradeinn 21/10/2025 11:44:51
Dear customer,
Thank you for contacting us.
Your order should be currently being investigated and your package might be localized so it's due for delivery, if that's the case the tracking status should be updating soon. Upon confirmation that the package might be lost or destroyed, a refund will be issued for your order.

Thank you for your patience.

If you have any further questions or concerns, please visit our FAQs page or feel free to contact us via our on-line form available in MY ACCOUNT.

Kind regards,

Tradeinn Team – Customer service

YES they might have found it!

today, 23rd of april, after the european consumer center contacted them they are saying that the package has been delivered on the 9th of october.

No proof of delivery, no refund and nothing to do.

If you can order somewhere else do not hesitate, the guys will take your money but never help you if anything wrong happens

order:62341330

Loïc Dehaene

Super! Super!

Orderd snorkel gear, for an upcoming holiday.
It should arrive a weak prior to my holiday. But the changed the delivery date, whitout any notice. The gear should be in stock when you look at the order.
The contact number for The Netherlands is a number from Denkmark, when you call it the number is no longer in use. When you call te numer form spain you are on hold for 15 min and then the number disconnects. You can try to wait on a respond form customer service via mail, but that takes very long (still waiting).
very poor service

When it turns up the product is in great condition and no problems yet

Best price on Internet and delivered faster than what they estimated

Best price for quality products. Happy to order all my gear at Diveinn

The product I ordered is of good quality, I am satisfied with the delivery and service.

Good product at a good price and delivered quickly.

I recently bought a dive torch through TradeInn / DiveInn 10 days prior to a dive trip where I needed the torch. At time of order DiveInns’ system showed that the torch would be delivered 2-3 days prior to my trip departure, so I went a head and made the purchase. 4-5 days after the purchase I notice that I have still not received notification of my package having been sent from their shop, so I contact TradeInn to check and I’m reassured that I will get my purchase in time.
The torch arrived 2 days after my departure of my dive trip (3 days after the latest date notified by the company). So I contact TradeInn customer service about this and they are very rude and not helpful. They denied that this was any of their fault (even though they only sent my package at least 5 days after the date of purchase) and would do nothing to solve the issue or give any discount. The customer service was just plain rude and not helpful in any way when I contacted them.

I cannot recommend doing business with DiveInn and will never be purchasing from them again.