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DiveAssure Reviews 263

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TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Thank you, Lauren with Diver Insurance, for guiding me through the insurance maze of information. You were so knowledgeable and I appreciated you helping me to understand my new policy. I feel like so... See more

Company replied

Rated 5 out of 5 stars

I had the absolute pleasure of speaking with Chanelle Norris and it was a true blessing. She walked me through the process of getting set up for my upcoming liveaboard in Australia. I have NEVER had s... See more

Company replied

Rated 5 out of 5 stars

I've purchased Dive+Travel insurance from DiveAssure for 10 years. They've had to help me out 3 times during this time. I've never had issues in getting things covered varying from lost dive gear, med... See more

Rated 1 out of 5 stars

the company sells you an insurance covering everything including delays cancellations etc. when it happens they ask for impossible documents that you cannot attain and then say they cannot do anythin... See more

Company replied

Company details

  1. Association or Organization

Written by the company

DiveAssure was founded in 1999 with the goal of providing divers with comprehensive diving accident insurance, travel insurance, emergency assistance, and support services tailored specifically to the diving community. Built by divers, for divers, DiveAssure offers a range of insurance and assistance programs designed to support recreational divers, freedivers, dive professionals, dive centers, and travelers both locally and worldwide. Our personal plans are designed to help protect members before, during, and after their trips, including access to emergency assistance, diving-related medical coverage, travel protection, evacuation support, and more. For over 25 years, DiveAssure has supported divers around the world with the goal of helping them dive and travel with greater peace of mind.

Contact info

3.9

Great

TrustScore 4 out of 5

263 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

The Customer Service was Excellent!

I really benefitted from the Extremely polite, friendly, and knowledgeable service offered in my telephone liaison with your Representative on the telephone today. I was having difficulty maneuvering your website and found the telephone staff to be terrific!

2 January 2023
Unprompted review
Rated 5 out of 5 stars

We have used Dive Assure as our dive…

We have used Dive Assure as our dive insurance provider for several years. For the first time this year we had to make a claim. The people at Dive Assure were very prompt in assisting us to deal with the issue. Resolution of the claim was handled quickly. We felt very fortunate to have dealt with Dive Assure and will certainly continue to do so for our future dive trips.

20 February 2022
Unprompted review
Rated 5 out of 5 stars

So far so good!

For the first time ever, I am submitting a claim on an insurance policy. Not sure yet how it will turn out, but the initial experience with the DiveAssure rep has been great. Cheyenne has been super responsive and helpful.

16 November 2022
Unprompted review
Rated 1 out of 5 stars

No certificate & incorrect information

Can't make adjustments to incorrect information previously provided using software, noting birthdate is incorrect last year recorded as 10 Nov 1958, now 9 Nov 1958? Actual DoB is 11 Oct 1958, I set up using English calendar when software uses US.
Also unable to download certificate all I have is a whirring circle for past 20 minutes. No certificate emailed

24 October 2022
Unprompted review
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Reply from DiveAssure

Hello Alan, we're sorry to hear that you were having difficulties. Our customer service team has reached out to you through different channels to resolve your request. We'd be happy to assist you with any change or update to your program.

Rated 5 out of 5 stars

Great service

Great service! My liveaboard trip was ruined because of weather conditions, Diveassure came in and processed my case very quickly and efficient. I will definitely use it again on my next trip.

14 September 2022
Unprompted review

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